Savannahscollective Avis 

My experience with Savannah’s Collective was overall quite great.

At the beginning, there was a little bit of confusion because after the delivery was posted, the app showed something different from what I had ordered. I immediately contacted Savannah’s Collective, and they got back to me promptly and reassured me that I would receive exactly what I had ordered.

During the delivery process, there was a slight delay, which was not their fault. I emailed them again, and once again, they responded straight away. I also asked whether they could track the delivery, and they reassured me that the package was on its way and that there was simply a small delay. Thankfully, I received my package exactly as they had said.

The goods I received were exactly what I had purchased, and overall, I was very happy with the experience.

I would rate their customer service and response 10/10, and their communication 10/10. My only suggestion would be to perhaps avoid using Relay delivery, as I feel this may have contributed to some of the initial confusion and delay.

Overall, I was very pleased with Savannah’s Collective itself and would be happy with the service I received. Would definitely order again .

I would strongly advise people not to buy from this company based on my experience.

I ordered a bag in a specific colour, but they sent me a completely different colour. I contacted them expecting the issue to be resolved easily, as the mistake was clearly not mine.

Instead, I have had to go back and forth through numerous emails. Rather than offering a straightforward exchange for the correct item or a full refund, they initially offered me a 30% partial refund and told me I could keep the incorrect bag. When I declined, they increased the offer to 40%, but still refused to provide the resolution I was asking for.

I have repeatedly explained that I want either the correct colour exchanged or a full refund, with the company covering the return shipping because they sent the wrong item. Despite this, they continue to offer partial refunds.

I understand that mistakes happen, but the way a company handles its mistakes says a lot about its customer service. In my case, what should have been a very simple issue has turned into a frustrating and unnecessarily lengthy process.

I would not recommend buying from this company. If something goes wrong with your order, be prepared for a lengthy back-and-forth rather than a straightforward resolution.

Based on my experience, I would avoid this company and spend my money elsewhere.

This company is selling counterfeits made and shipped from China. Do not be fooled by believing this is a UK or U.S. company. They are fraudulent scammers.

I received my purchase and was very disappointed in the quality. The return process was unrealistic. I will never place an order with company. SCAM

Item arrived completely damaged, I contacted the store and get no answer.

Received my bag on the 12/8/26 it came in a plastic bubble wrap and had a slash right across the packaging.
I was so mad that I put a black plastic bag as packaging to send back. I stupidly didn’t take photos I was so mad.
My husband sent it back on 13/8/26 via Royal Mail but did not track the parcel.
I am having a fight with this so called Holly R who doesn’t read the e-mail’s keeps reiterating the same thing may be she is a robot. She offered 35% but still went on about tracking which I told her numerous times it was not tracked and by the way is not mandatory. I have asked for a replacement bag and again still going on about tracking!!!!! I sent the bag back to the P O Box address stated.

Love it, looks very original, great quality

DO NOT PURCHASE FROM THIS COMPANY
FAKE AS THE NAME HOLLY SITTING REPLYING TO EMAILS
NO DELIVERY OF BAG PURCHASED
AVOID AVOID AVOID

I bought a bag and wished to return it is it it is such poor quality. I would never use this bag in a lifetime. I would like a free return ASAP. Send me a code for postage payment

I received the small version of the bag I wanted. Very disappointed. I need to either exchange or return

They continue to send same merchandise. I didn’t order. If this is a subscription I didn’t sign up for. I have requested them to stop.

Just great so far delivery was slow but otherwise it was great

Never received my bag… I got many emails saying it couldn’t be delivered with a fake tracking number. These people are sitting back laughing at how easy it is to rip people off. I’m hoping they get run over by a double decker KARMA bus!!!
Holly is 100% some fat bald man sitting in his mama’s basement, counting our cash!!!
GFY!!!

Arrived timely and as described! Looking now for my next purchase!

Shipping was longer than expected (15+ days) but the product itself is amazing. The quality of my phone case is amazing, it came just as pictured on the website

I did not receive the correct bag! Not the bag or the inside color! I asked for a refund and now waiting on email back!

It smells soooo bad i had to put it outside. Even then the smell is out of control. The workmanship is ok, but obviously a fake. Not worth the money I spent. VERY disappointed 😞

I was very worried as I had read about poor quality and scams and had written my bag off as a lesson learnt but it arrived and it is perfect. It would have been great to have received updates which I didn't and when I googled for info it looked like people had had a bad experience. I feel lucky to have received my bag and it is perfect.