I recently changed from a Yale Keyfree lock and needed a clean way to patch the leftover holes without replacing the entire door. These repair plates from Simpled were exactly what I was looking for.... Voir plus
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Lisez les avis des autres
Minor issue with outside door handle, spoke with Simpled, rectified immediately with replacement handle sent out next day. Always found this company very helpful.
Purchased a door lock for my new door. Love everything about it, the options for entry and the ease of installation. Product developed a fault after 6 months but I have to say the after sales service... Voir plus
We have had our Simpled door locks for 18 months. A contractor broke the inside handle to our rental property. One call to Simpled tech support and a new door handle was dispatched under warranty. It... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Coordonnées de contact
85 Great Portland Street, W1W 7LT, London, Royaume-Uni
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4,6
Excellent
360 avis
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Cheap crappy gateways.
I can only imagine that people leaving reviews do not use the gateway. The gateway is absolutely useless. I live in a small house and it cant pick up both locks. I put the gateway next to my front door lock and it shows inner front door lock signal strong, outdoor front door lock signal weak. Simpled will just claim that something is blocking the signal. There is just their lock in between the lock and the gateway. How crap is this gateway, I have a smart home and have hubs and gateways in the far corner of my house upstairs that have no issues connecting with the opposite end of the house downstairs. I tried buying an extra gateway so I could have one by the back door and one by the front door. Still showing as weak signal. I bought a g3 gateway to hook up directly through the router, still weak intermittent signal. Conclusion is that these gateways do not work. Yes it is only for remote locking and unlocking or connecting with my smart home and you can use them without this, but this is what i bought them for and they are cheap rubbish. The fingerprints don't work when it's raining, so make sure to put a unlock code in or keep the keys near by in case of emergency. I'm binning these and buying something better.
3 mars 2025
Avis spontané
Réponse de simpled.uk
Hello Annie,
I am so sorry to hear you are having difficulties connecting to your locks using the wifi bridge. It is the connection between the lock and the bridge itself that has the potential to cause problems. Based on feedback we recommend that the bridge is located within 5m direct line of sight of the smart lock, so with no obstructions of any kind.
You report that you have superior connectivity with other device bridge combinations in other parts of your house. This could possibly be because those devices have wired power which allows a higher bluetooth power level, or other location specific factors. Our locks are battery powered which means that to preserve battery life they have a lighter bluetooth power level and so require closer proximity and lack of obstructions between the bridge and the lock than some device types. Many hundreds of customers are successfully using our locks in combination with our wifi bridge.
We are very happy to see if we can help you further, just email us at support@simpled.tech for further assistance.
Unrivalled customer service …
We use a Simpled cylinder lock at our village hall. Our circumstances made it a more complicated transition than it would have been had we had modern locks. The team at Simpled have been fantastic, always there to help us when we don’t know what we are doing, brilliant advice, helped us in so many ways with our quirky set up. Always happy and personable. Sadly our lock went wrong after six months but organising a replacement couldn’t have been easier. Fabulous customer service.
28 février 2025
Avis spontané
Réponse de simpled.uk
Thanks so much for sharing your experience! 😊 We're so glad to hear that the Simpled cylinder lock has worked well for your village hall, even with the more complicated setup. It’s great to know that our team was able to support you with helpful advice and make the transition easier.
We're sorry to hear that the lock went wrong after six months, but we're really happy that organizing a replacement was hassle-free and that you’re still satisfied with our service. Your feedback means a lot to us — thanks for trusting us with your security!
If you need anything else in the future, we’re always here to help! 🔐✨
The slim smart lock is incredible
The slim smart lock is incredible! Has everything I need to minimise the risk of being locked out like I have done several times! I had to call the customer service line a couple of times during installation and Steve was so friendly and extremely helpful. Amazing service!
27 janvier 2025
Avis spontané
Réponse de simpled.uk
Thanks so much for your fantastic review! 😊 We’re thrilled to hear that the Slim Smart Lock has been such a game-changer for you — no more getting locked out, that’s awesome! 🔑 It’s also great to know that Steve was able to assist you during installation and provide such friendly, helpful service.
We truly appreciate your feedback and are so glad you had a positive experience with both the product and our customer service. If you ever need anything else, we’re always here for you! 🔐✨
Simpled Smart Lock - brilliant product and support
I bought a Simpled smart lock for a very elderly relative and installed it myself. It is a very high quality piece of kit and I was impressed from the outset (including by its excellent packaging!). Installation was much as the instructions said but I benefitted both from watching a YouTube video in advance and through the brilliant telephone support I had when I needed some guidance. The options for the lock are extensive and it does everything we wanted, and more. I don't impress easily but I am super-impressed both by the product and the company who supply it.
7 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your amazing feedback! 😊 We're so glad to hear that the Simpled smart lock has been a great solution for your elderly relative, and that you were impressed by the quality and the installation process. It’s fantastic that our support team was able to provide the guidance you needed, and that you found the lock’s features to be exactly what you were looking for — and more!
We really appreciate your kind words about both the product and our team. If you ever need anything else, we’re always here to help!
Fast delivery and excellent customer…
Fast delivery and excellent customer service. I had an issue with the product and it was replaced straight away. Fitting the item was also straightforward and easy with clear instructions
7 février 2025
Avis spontané
Réponse de simpled.uk
Thanks so much for your great review! 😊 We're thrilled to hear that you had a smooth experience with both the delivery and the installation. It's also wonderful to know that our customer service team was able to quickly resolve the issue for you — we're always here to help!
If you ever need anything else, don’t hesitate to reach out. We’ve got you covered! 🔐✨
We used to have a Yale digital lock…
We used to have a Yale digital lock which had to go as we got a new door, and that needed the more high tech Yale system. However we had issues with that and finally went with this product. We’ve had it for a few weeks now and so far so good and we’re all happy. Once you’re used to not having to take a key with you when you leave the house you have to have a digital lock and this one is fantastic.
20 février 2025
Avis spontané
Réponse de simpled.uk
Thanks so much for sharing your experience! 😊 We’re so glad to hear that you’ve found the Simpled lock to be a great fit after your experience with the Yale system. It’s such a game-changer not having to carry keys around, and we’re thrilled that you’re happy with the switch!
If you ever need anything or have any questions in the future, we’re always here to help! 🔐✨
Review for Simpled Locks
Review for Simpled Locks – SF Lock
I recently purchased a Simpled SF Lock, and I couldn't be more pleased with it. The lock works brilliantly—smooth, reliable, and exactly what I needed.
Fitting it was surprisingly straightforward, even for a DIYer like myself. The instructions were clear, and the installation process was hassle-free. It’s clear that the design has been well thought out for ease of use.
Customer service was excellent. They were responsive, helpful, and made the whole experience even better. It’s always reassuring to know that there’s good support behind a product.
Overall, I highly recommend Simpled Locks. Great product, easy installation, and top-notch customer service.
19 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your fantastic review! 😊 We’re thrilled to hear that the Simpled SF Lock has been a great fit for you and that the installation was a breeze. It’s awesome to know that the design and clear instructions made the process smooth, and we're glad to hear our customer service team could add to your positive experience.
We really appreciate your recommendation and are always here if you need any support in the future! 🔐✨
This lock has been a game changer for…
This lock has been a game changer for us. We have fitted on our back door which everyone else goes out and leaves unlocked and I like having locked at all times.
When buying i hadn't realised our door is a bit thicker, I telephoned simpled and spoke to Steve who gave great advise and an sent us an extender kit.
The fitting was fairly easy my husband and son fitted in less than and hour, they had to make 1 extra drill hole for the power cable.
The lock works great, the door is always locked. The fingerprint works well, I had to redo mine tho. I have found the passage mode good (on the app).
The app works well and I definitely will buy the bridge so I can control the lock from a distance.
I love it and will definitely recommend, i am planning to buy a lock for another door.
10 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your amazing review! 😊 We're so glad to hear that the lock has been a game changer for your home and that it’s keeping everything secure and locked at all times. It's great to know that Steve could help with the extender kit and that the installation went smoothly for your husband and son.
We’re also happy to hear that the fingerprint feature and app are working well for you! The passage mode is such a handy feature, and the bridge will be a great addition for remote control.
We really appreciate your recommendation and are excited that you’re planning to get another lock for your home! If you need anything else, we’re always here to help. 🔐✨
A real help for Alzheimers-suffering relative
I reached out to check the lock would fit my door and got a same day response. Duly ordered the lock, briefed the locksmith using the online materials so fitting went smoothly. Bought the lock for my relative who has dementia and was forgetting where he left his key and forgetting to lock up at night. No more need for key safe, family/carers can get in and we can monitor when and who accessed the property in what way. The 2 fobs and the smart sticker were welcome additions and confer additional options. The fingerprint sensor is not 100% all of the time but has always worked within 3 presses (as long as you don't touch the number pad first)- still much faster than rummaging for a key in the rain! I'd say the fingerprint scanner works 19/20 times first time based on our first month's experience. I love the fact the batteries are easy to change and there's a physical key to enable access from the outside should the power fail. A UK based company with great responsive customer service via email. I would very much recommend them as a company and their product- just wish we had got one sooner.
13 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for sharing your experience! 😊 We’re so happy to hear that the Simpled lock has been a great solution for your relative, and that it’s making things easier for both them and their carers. It’s awesome to know that the lock has helped eliminate the need for a key safe and that the additional fobs and smart sticker are adding convenience and flexibility.
We totally understand the fingerprint sensor not being perfect every time, but we’re glad to hear that it’s still working great most of the time and faster than fumbling with keys. 🔑
Your feedback about the ease of battery changes and the physical key for backup is great too! We're so glad to know our customer service was responsive and helpful.
Thank you for recommending us! We’re always here to support you if you need anything else. 🔐✨
Great lock full of very useful…
Great lock full of very useful features. Very quick and easy to install. I had a temperamental issue with the fingerprint reader after about 14 months. Simpled sent me a replacement without hesitation. Thank you Sara and everyone at Simpled!
13 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your wonderful review! 😊 We're so glad to hear that you're enjoying the lock and its features, and that the installation was quick and easy. It's great to know that our team, especially Sara, could assist with the fingerprint reader issue and get everything sorted for you quickly.
We really appreciate your trust in us, and if you need any help in the future, we're always here for you! 🔐✨
Disappeared after getting money
Can’t trust any reviews below, it may be fraud.
Ordered online on 2nd of Jan based on customer service recommendations. Since then no order update, obviously nothing has been ever shipped or delivered, no replies to any of my emails despite of escalations - so full ignore after receiving the money.
12 février 2025
Avis spontané
Réponse de simpled.uk
Hello Maria, we are so sorry to hear about this problem which has caused so much inconvenience.
We have investigated, and can now see that two separate issues contributed to your your item not being delivered.
You had ordered a bag of extra long screws and a spindle to help fit our lock to your door which is larger that the standard maximum thickness.
The item was despatched from our partner warehouse, but later rejected by Irish Customs due to an issue with the documentation. It was then returned to the UK, but we were not alerted of this by the warehouse.
When you then tried to follow up the delay by email that email was not seen by us as there was an unreported issue with that address.
We are really sorry about this confusion within our system which affected you so badly.
We will now have a replacement product sent into our administrative office, and send it to you from there so we can clearly track it all the way to your house.
had a fault with my handle after 14…
had a fault with my handle after 14 months got in touch with simpled.co.uk and they were brilliant sorted my problem out straight away theank you very much one happy customer
21 janvier 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your kind words! 😊 We’re thrilled to hear that our team was able to sort out the issue with your handle quickly and efficiently. We’re all about making sure our customers are happy, and it’s great to know we were able to help!
If you ever need anything else, don’t hesitate to reach out. We’re always here for you! 🔐✨
Excellent packaging and fast delivery
Excellent packaging and fast delivery. Answered questions I had quickly.
I sent a video of my previous door lock, Simpled advised that slim smart lock was 99% likely to fit. I had a little bit of filing to do to the pvc door to enable the lock to be installed. It’s working well now.
5 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your great feedback! 😊 We’re so glad to hear that the Simpled slim smart lock worked out well for you, even with the slight adjustment needed for your PVC door. It’s fantastic to know that our team was able to assist with your questions and make the process smoother.
We really appreciate your support and if you need anything else, we're always here to help! 🔐✨
Great experience
Great experience. First off, the lock is a game changer - Never carry any keys. The experience of this seems minimal, but it’s huge. Second, I can never lock myself out. Third, I have 3 of these installed across my property and one of them was giving me issues, worked with support and they were amazing. Sent me out a new lock, with free rerun label for the other unit. So easy, very responsive, pleasure to work with. Highly recommend.
9 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your fantastic review! 😊 We're thrilled to hear that the lock has been such a game changer for you — no keys, no lockouts, and full control at your fingertips! It’s great to know that even when you faced an issue, our support team could assist you quickly and make the process smooth.
We really appreciate your recommendation, and we’re so happy to hear that everything’s working well for you. If you ever need anything else, we’re always here to help! 🔐✨
Very easy to install
Very easy to install. Simple to connect and use. Looks good also
1 février 2025
Avis spontané
Réponse de simpled.uk
Thanks so much for your great review! 😊 We're so glad to hear that the lock was easy to install, connect, and use — and that you’re happy with how it looks too!
If you need any help in the future, don’t hesitate to reach out. We’re always here to assist! 🔐✨
Really smart packaging
Really smart packaging, product works really well with fingerprint, pin code or phone access. Looks smart on my door too. Only slight negative is the separate 45mm mortice lock I bought to go with it was designed for aluminium doors and not timber so my locksmith had to supply and fit an extra piece. Apart from that all good.
17 janvier 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your great feedback! 😊 We're thrilled to hear that you're happy with the lock’s performance and its sleek look on your door. It’s also awesome to know that the fingerprint, pin code, and phone access are all working well for you!
We appreciate your understanding regarding the mortice lock, and we're glad that your locksmith was able to make it work. If you ever need anything else or have any questions, we’re always here to help! 🔐✨
Ordered New. Received Old. Sorted Quickly
Initially, I had a problem with the unit I received. I ordered via Amazon and was sent a refurbished unit with no fobs, keys, remote, etc included in the box, despite ordering a brand new one at £299.
I contacted Simpled direct as soon as it was received and Sara came back to me really quickly. She apologised for the confusion and arranged to send out a brand new one right away. I received a new one the next day (with all the accessories).
I'm yet to install the lock to my front door, but I wanted to leave a review due to how proactive they were to resolve my issue.
23 janvier 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for sharing your experience! 😊 We’re really sorry to hear about the initial mix-up, but we're so glad to know that Sara and the team were able to resolve the issue quickly and get you the brand new lock with all the accessories. We truly appreciate your understanding and the fact that you took the time to leave such a positive review despite the hiccup.
If you need any assistance with the installation or have any questions, we’re always here to help! 🔐✨
Simpled Products the rolls Royce of locks
Simpled Products, any day for me. There smart locks is the rolls Royce of locks. Very affordable, easy to use, fantastic customer service. They have 5 stars from me.
18 janvier 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your amazing review! 😊 We’re thrilled to hear that you’re enjoying your Simpled lock and that you consider it the "Rolls Royce of locks"! 🏆 It means a lot to us that you appreciate the ease of use, affordability, and our customer service. Your 5-star rating means the world to us! ⭐️
If you ever need anything else, don’t hesitate to reach out. We’re always here to help! 🔐✨
Fantastic Quality Door Handle - Excellent Service
I recently purchased a door handle from Simpled and I am incredibly impressed with its quality. The design is sleek, sturdy, and adds a sophisticated touch to my home. The functionality is flawless, with smooth operation every time. It's clear that great attention to detail went into making this product. Additionally, when I encountered a minor issue, the company’s quick response and seamless replacement process were much appreciated. Highly recommend their products and service!
15 janvier 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your fantastic review! 😊 We’re so glad to hear you’re impressed with the quality, design, and functionality of your Simpled door handle. It’s great to know that everything’s been working smoothly, and that our team could quickly assist with the minor issue you encountered.
Your recommendation means a lot to us, and we’re always here to help if you need anything else! 🔐✨
Easy and secure
Quality and safety, easy to use. Werry good customer. service ( Sara werry professional and kind person. Thank you for she.)
9 janvier 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your kind words! 😊 We’re so happy to hear that you’re enjoying the quality, safety, and ease of use of your Simpled lock. We’ll make sure to pass on your thanks to Sara — it’s always great to hear when our team makes a positive impact!
If you ever need anything else, don’t hesitate to reach out. We’re always here to help! 🔐✨
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