I recently changed from a Yale Keyfree lock and needed a clean way to patch the leftover holes without replacing the entire door. These repair plates from Simpled were exactly what I was looking for.... Voir plus
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Lisez les avis des autres
Minor issue with outside door handle, spoke with Simpled, rectified immediately with replacement handle sent out next day. Always found this company very helpful.
Purchased a door lock for my new door. Love everything about it, the options for entry and the ease of installation. Product developed a fault after 6 months but I have to say the after sales service... Voir plus
We have had our Simpled door locks for 18 months. A contractor broke the inside handle to our rental property. One call to Simpled tech support and a new door handle was dispatched under warranty. It... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Coordonnées de contact
85 Great Portland Street, W1W 7LT, London, Royaume-Uni
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4,6
Excellent
360 avis
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Water ingress problem
I had a water ingress problem with one of my SF smart door locks.
The errant part was replaced within 2 days of my call.
The products really work and I was impressed with their after sales service.
28 novembre 2024
Avis spontané
Réponse de simpled.uk
Thanks for sharing your experience! 😊 We’re so glad to hear that the replacement part arrived quickly and that you're happy with both the performance of the lock and our after-sales service. It's awesome when everything works smoothly, and we’re always here if you need anything in the future! 🔒✨
Excellent company with excellent Products
Excellent company with excellent products, we now have over 4 of their locks in our property and all work great, give a real peace of mind but also allows flexibility with everyday life.
1 août 2024
Avis spontané
Réponse de simpled.uk
That's fantastic to hear! 😊 We're so glad to know that Simpled locks are helping bring both security and convenience to your property. Four locks—wow, that's impressive! 🔒✨ It’s great to hear that they’re making everyday life a bit easier while keeping things secure. Thanks for sharing your experience! 🙌
Purchased a slim smart lock
Purchased a slim smart lock, and needed a bit of advice. Contacted the company through the live chat, very quick response, and very helpful. Will be buying again from this company.
24 novembre 2024
Avis spontané
Réponse de simpled.uk
So glad to hear you had a great experience! 😊 It’s awesome that the live chat team was able to help you out quickly. We love hearing that you’re planning to buy again — your trust means a lot! Thanks for sharing your feedback! 🙌🔒
Their customer service is first class
Their customer service is first class. I ordered one of the new SS models but when i came to fit it, it would not work on my door lock. They were very responsive with suggestions but ultimately we had to conclude that the SS model would not work with my lock. They suggested that the DDF model would meet my requirements and work with my lock. They arranged the return of the SS and delivery of the DDF and refunded me the difference without delay. They were right and the DDF does work extremely well with my lock, I am well pleased with the results. I always say that you should judge a company by what they do when things go wrong, not when they go right. Simpled were faultless in helping me and resolving the issue. Well done to the whole team!
23 novembre 2024
Avis spontané
Réponse de simpled.uk
Wow, what a great experience! 😊 It's fantastic to hear how Simpled handled everything so smoothly, from offering suggestions to quickly sorting out the return and exchange. It really speaks to their commitment to great customer service, especially when things don't go as planned. We're so happy to hear the DDF model works perfectly for you now! 🙌🔒 Thanks for sharing your positive experience — it’s great to know they were there for you every step of the way! 😊
Great for AirBnB
this is the second property i have installed Simpled products in to and have found them great quality and value. The support has always been great and their products have been ideal for an air BnB set up.
13 novembre 2024
Avis spontané
Réponse de simpled.uk
That's awesome to hear! 🏡😊 It's fantastic that you've had such a great experience with Simpled products across multiple properties, especially for an Airbnb setup. It's so important to have reliable and easy-to-use locks for guests, and it sounds like Simpled has really delivered. Plus, the support is always there when you need it — that’s such a bonus! 👏🔒 Thanks for sharing your experience, and it’s great to know you’re happy with both the quality and the value! 😄
I had a mixed experience with…
I had a mixed experience with Simpled.uk. While their EF Slim Series Smart Lock design and functionality are impressive, the support during off-hours was lacking when it was urgently needed. I faced a significant issue with a lock that appeared to have been previously used, leaving my family temporarily locked out. On another note, the sales team was very helpful, and the installation process was straightforward. Overall, Simpled.uk offers innovative products, but their customer service, particularly outside regular hours, could use improvement.
23 octobre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your detailed feedback. We're glad to hear you were impressed by the design and functionality of the EF Slim Series Smart Lock and found our sales team helpful and the installation process straightforward. However, we sincerely apologize for the inconvenience caused by the off-hours support and the issue with the lock.
As a small British company, we’re currently unable to provide 24-hour support, but we completely understand the importance of timely assistance during emergencies. To address this, we're actively exploring AI solutions to provide answers to FAQs and help with urgent issues outside our regular hours.
Your feedback is invaluable as we work to improve our services. Thank you for sharing your experience, and we hope to better meet your expectations in the future.
Great Customer Service on a faulty…
Great Customer Service on a faulty front door handle… would highly recommend this company. Thanks
11 novembre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your kind words! We're glad we could assist with the faulty door handle and that our customer service met your expectations. Your recommendation means a lot to us—thank you! 😊
What a great product
What a great product. No more struggling to get a key in the lock in the dark. Very happy with the purchase
8 novembre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your feedback! We're thrilled to hear you're happy with your purchase and enjoying the convenience of no longer fumbling with keys in the dark. It’s great to know the product is making your life easier. 😊
I started using simpled digital…
I started using simpled digital doorlocks in January 2023 based on recommendation from a colleague. Prior to this time, I had used other digital locks from very known brands which I wasn't really satisfied with.... since using simpled products, I haven't turned back as their products are solid, strong, reliable, easy to install and stylish. I have bought more than 20 products from them since!
Their customer services is also top notch ... o
1 mars 2024
Avis spontané
Réponse de simpled.uk
Thank you so much for sharing your experience with Simpled! It's fantastic to hear how satisfied you've been with their products and customer service. Your feedback highlights our commitment to quality and reliability, and it's amazing to see that you've purchased over 20 products since January 2023.
Thanks for taking the time to share this glowing review!
Received a quick and helpful response
Received a quick and helpful response. It is great to see that company's can still offer great customer service. Would highly recommend.
5 novembre 2024
Avis spontané
Réponse de simpled.uk
Thank you so much for the kind words! We're thrilled to hear you had a positive experience with our customer service team. Providing quick and helpful responses is something we strive for every day. We truly appreciate your recommendation and look forward to serving you again!
Excellent product
Excellent product supported with superb customer service. This product will be my go to security solution for other buildings within my control.
1 novembre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your wonderful feedback! We’re delighted to know that our product and customer service exceeded your expectations. It’s great to hear you plan on choosing us as your go-to security solution for your other buildings. We look forward to supporting you every step of the way!
I love this product
I love this product. It was so easy to install on my Yale deadlock multipoint—just over 10 minutes—and I love DIY. No more kids leaving the front door unlocked for anyone to walk in. I am now considering getting one for my back door for peace of mind. I just ope this lasts now only fitted it last night. I am struggling a little on how to get the key in my apple wallet but I am sure the customer service will be in touch soon about this.
29 octobre 2024
Avis spontané
Réponse de simpled.uk
Thank you for sharing your experience! We’re thrilled to hear you found the installation easy and that it’s already adding peace of mind with your front door. It’s great to know you’re considering one for the back door as well! We hope you enjoy using it for a long time to come!
Excellent Customer Service
Purchased 4 locks, unfortunately two decided to stop locking, however customer service has been brilliant with this and extremely helpful. In order to make things right and to avoid any delays are sending out two of the newer model locks, free of charge. I couldn’t have asked for a better response and definitely demonstrates a company who value their commitment to their customers. A service all companies should strive to deliver. Thank you Simpled for making this a painless experience.
29 octobre 2024
Avis spontané
Réponse de simpled.uk
Thank you so much for your thoughtful review! We’re sorry to hear about the initial trouble with your locks, but we’re glad our customer service team could step in and make things right for you. It’s truly important to us to stand by our customers and ensure a smooth experience, and it’s wonderful to know we’ve met your expectations. We’re here whenever you need us, and we appreciate your trust in Simpled!
Had a minor issue with a lock purchased…
Had a minor issue with a lock purchased 15 months ago so contacted customer service. The response was second to none, after a few questions a replacement was dispatched and an arrived in next day. Amazing service Thank you.
28 octobre 2024
Avis spontané
Réponse de simpled.uk
Thank you for sharing your experience! We’re so pleased to hear that our team could quickly resolve the issue and get a replacement to you right away. It’s our goal to make every experience a positive one, even when challenges arise. We’re here to help anytime, and we appreciate your kind words!
The perfect door lock.
Had been looking for this type of lock for some time and now I’ve found the perfect door lock. Works fantastically and in so many ways. Fitting was fairly simple but a little skill is required. Customer service was also very good I even managed to talk to a human very rare these days.
14 octobre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your wonderful feedback! We're thrilled you found exactly the lock you were looking for and that it’s working so well for you. It’s great to hear the installation went smoothly, and we're glad our team could be there to assist—sometimes talking to a real person makes all the difference! We’re here whenever you need us and appreciate your support!
Great company to deal with....
Great company to deal with and great products.
Their fingerprint door lock was easy to install and easy to manage via their initiative app. They were really responsive when I had queries and resolved my issue super quick
11 octobre 2024
Avis spontané
Réponse de simpled.uk
Thank you for the fantastic review! We’re so glad to hear that you found the fingerprint door lock easy to install and manage with the app. It’s wonderful that our team could quickly assist with your queries too. We’re here to help anytime and appreciate your support! Enjoy the convenience and security!
Fantastic customer service
Had no issues with the lock since we got it but the inner handle fell off today just by opening it.
Cue thinking the lock is broken and having to buy a new one. Thankfully Sara from Customer Service picked up my email very quickly. After sending a video showing the issue she returned with the solution which was an easy fix and the door now works perfectly again.
It's an expensive lock so it's really great to see responsive customer service when something isn't working. From fault to fix it must have been about an hour - very impressed! Thank you
25 octobre 2024
Avis spontané
Réponse de simpled.uk
Thank you for sharing your experience! We’re glad to hear the lock has been working well overall and that Sara from our customer service team could quickly help resolve the issue. It’s great to know the fix was simple, and we’re so pleased that your door is working perfectly again. Providing fast and effective support is something we take pride in, and we're here anytime you need us. Thank you for choosing us!
Great CS with swift response
Great CS with swift response. The lock is in good quality. Quick delivery and completed installed within a week.
8 octobre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your feedback! We're delighted to hear you’re happy with the quality of the lock and that the installation went smoothly. It's fantastic to know our customer service team and quick delivery made the experience even better. We appreciate your support and are here anytime you need us!
Réponse de simpled.uk
Thank you for your kind words! We’re so pleased to hear you found our customer service quick and efficient. We’re always here to help!
I am using the night latch version of…
I am using the night latch version of tge smart lock and had some issues with it. Support was great and replaced without problems.
Happy to use products and support from simpled.uk again
25 octobre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your feedback! We’re glad to hear that our support team was able to resolve the issue with the night latch version of your smart lock quickly and smoothly. It’s great to know you’re happy with both our products and service. We appreciate your trust in Simpled and look forward to assisting you again in the future!
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