SIMPLE Mobile Avis 

After 12 hours on not having phone service and trying to reactivate my phone i had the dreaded task of calling into support. After being harassed by one of the worst automated systems in existence I got to speak with a rep. finally getting someone on the phone and explaining my situation they neither knew what phone i have had for over 6 months activated on their service nor how long ive been a customer. ( which was embarrassingly long) long story short couldn't solve problem and then got hung up on multiple times before being told they would call me back. I knew it was bs and was just over the whole thing and switched to boost within 10 minutes of getting off phone for over 2 hours.

simple mobile is shit if you buy 30 dollar card at a set data limit they dont slow you down they cut you off unless you buy another refill card its $50 a month vrs $45 a month with straight talk and if you have a month you need to buy the cheaper card yes they trottle your data but you still have data just slower so why would i stay with simple mobile on the 11 th of oct my time expires and when it does i will be going back to straight talk switching to simple mobile was a mistake i will be correcting

they are crooks terrible service,bad overall allen left a bad taste with this company

SIMPLE Mobile is not just bad — it’s an outright fraud. This company operates like a criminal racket, stealing money from customers while hiding behind endless phone menus and robots. You call for help, and they bury you in a maze with no exit. You ask for service, and they give you silence. This is not incompetence — it is a deliberate strategy to cheat people.

Their network is a disgrace: constant dropped calls, nonexistent data, and SIM cards that expire without warning. They cut off loyal customers over pennies, but when they overcharge you, they vanish. This is theft, plain and simple.

A company that cannot answer its phones, cannot serve its clients, and cannot keep its promises should not be allowed to operate. They have betrayed the trust of every single customer who ever signed up.

I say this clearly: SIMPLE Mobile is a scam, and people need to know it. Shut it down.

Let me write my review real quick because they're going to shut my service off I've been with simple mobile for a year and a half and I asked for one day grace. Because I just got back from Mammoth lakes California and I couldn't make it into a store I tried to stores one in Norwalk and one in Orange county and I couldn't find a simple mobile store around so I couldn't you know pay my bill you know there are small company I had more drop calls when I was up in Mammoth their customer service sucks and I called them and asked to get a one-day grace period so I could so my phone service wouldn't be shut off and they wouldn't give me a one-day grace. And I've been with him for like I said a year and a half their money hungry and their service is is the worst and I'm writing this review and I'm sending it hopefully someone out there that's thinking about getting simple Mobile will read my review and they won't get the service because it really is a rotten service it's very bad customer service is bad very poorly Ron trust me don't don't use them don't use them they are the worst

I have been with S M a year. I lose days every month . Every time I go pay for the next month, I lose a day. I cannot afford to lose service days. I am switching when my time runs out this time.

The service is the worst. You can not even reach their customer service by phone, they keep you waiting forever. And phone service, the worst, phone signals including internet access is so bad, you can't rely on its service especially in case you are in very emergency situiation. I am gonna have to cancel my mine and my wife's service with them and go with another company.

Almost to forgot to mention, they over charge you. Charge your credit card with totally different amount ( that you are supposed to be charged) without your permission. The worst experience!

I don't know what has happened over the past few months, you cannot speak to anyone in customer service. My debit card was charged twice with no one to speak to about a reversal... I'm going to dispute out with my bank, block the company from my card, and I'm going to T-Mobile.

I called this company twice to get my fone out of auto refill these pples didn't answer my call I set up a call back these pples called my fone twice and didn't say nothing and then they say punch 1 for English then a foreigner get on the gone and I didn't understand what the person was saying smdh I give simple mobil a F and they need to shut they company down

Sucks suck they never answer the phone..!!!

I wish I could give a "0". Horrible customer service, or better NONE. Was on the phone for over 2 hours trying to get a service rep. Unfortunetely no one picked up my call. Time to go soewhere else.

No need to elaborate on the host of issues. Let's just say it is a combination of ALL of the issues listed here in the reviews; customer service wait time, unable to resolve ANY problem, lack of understanding what the problem is...the list goes on. This is the last month for Simple Mobile. I am getting another provider. It is just ABSOLUTELY HORRENDOUS!

SimpleMobile has the absolute worst service. They left me on hold for 2 hours just to tell me my SIM card expired. Nothing on their website or chats told me the issue. Once I knew the SIM card was the issue, NONE of their authorized stores had the SIM card in stock. Absolute waste of TWO days searching and waiting to make their Mobile Hotspot work.

Simple Mobile really doesn't have a Customer Service Dept. They service is nothing but AI loops that they want to discourage you. They don't want to talk to you or care, they just want your money.
They send you emails about your points. Which are actually USELESS because they make it impossible to use. Call them on the phone, for those of you who have nothing to do and no life, have fun with that. The FCC should pull their license. When I have time I'm looking for another phone plan.

I know I wouldn't have even given them one star if I didn't have to but there is nothing at all good about simple mobile it's been three months of nothing but problems upon problems

CUTOMER SERVICE IS HORRIBLE ON THEIR WEBSITE THAT CANNOT SOLVE A PROBLEM. WAITED OVER AN HOUR AND A HALF TO JUST GET SOMEONE ON THE PHONE. YOU CANNOT MOVE SIM CARD TO ANY OTHER PHONE THAT IS UNLOCKED. I THINK THEY USE THE GOVERNMENT SERVICE AND SIM CARDS. IT IS BY FAR THE WORST SERVICE THAT I EVER HAD. I WILL NEVER USE THESE GUYS AGAIN.

Been with this company for 5 years can’t get no one on the phone for 3 days trying to refill on line telling me to call 1800 number but no answer and I’m disabled

This past month I have had a hard time getting a signal on my phone to text or call my phone keeps saying no mobile data no connection what's happening anybody !!!! can't get a hold of her real person and i hate that

Very very poor service, all I get is spam calls all day. Blocking does not work the calls keep on coming

Not even one star. Still waiting for a replacement phone after a month o f dealing with AI answering machine and half asleep customer service. Avoid this company they act like they don't want your business.Why they're still open??