SIMPLE Mobile Avis 

I pay additional money to have a mobile hot spot AND IT NEVER WORKS! NO ONE can correct the issue. NO ONE speaks clear English! There's never a returned call as requested. They read a script and stick to it without provide any actual assistance...

No customer service, all day trying,
Is big scam service, second time happening in my 2 number,
Get hacked number, someone else using my number, phone with me,. Waiting in line 3 hours, no One pick up.
CAREFUL USING SIMPLE MOBILE PHONE NUMBER, IS A BIG SCAMMER, HOW THEY HAVE BUSINESS , WITHOUT CUSTOMER SERVICE, PLEASE DONT USE SIMPLE MOBILE SERVICE.. AVOID IT .

Good morning, I have been with company for 4 years, I was put in a situation today which I was not planning for my family to go through this horrific matter, called first to speak to a supervisor they said you can not speak to a supervisor where not allow to connect you, I said wow okay never heard of that before explained my situation and asked can I get an extension until this Friday,June 6th so I could obtain my service so I could receive calls from the dective and they told me sorry for your problems but know we cannot help you remember 4years so I do not recommend this company runnn.

Unbelievably bad. Spent hours on support calls trying to get a hotspot re-activated. Their tech support does not know what they are doing. You SIM expires in 3 months and they don't know how to tell you that. The replacement SIM does not work. I have bought two hotspots and can't use either. They are not able to refund so I had to dispute with bank to get a refund.

What these people on here are saying is true. Customer service is absolutely horrible. Moreover, you may be hours on the line with them attempting to resolve an issue. Technical departments, no change, they are not knowledgeable enough to resolve issues. This site should allow you to write a review without choosing a star. They don’t seem willing to grant you any concessions, reprieves, credits or discounts either even when they can’t resolve an issue after hours on the line. Whoever you are don’t choose Simple Mobile. I suppose with the other providers you do pay a higher cost but you save time because the customer support & the technicians are astute enough to resolve your problems. Higher cost generally means better service & quality. I repeat, don’t choose Simple Mobile, invest your $ elsewhere, preferably with a top notch cell provider.

Simple Mobile is the WORST phone carrier out here.. Every month it’s always something.. All there workers are in competent

Tried to change credit card fir auto pay 4 days later the said let it expire and reload. What a joke

Horrible just plain horrible, 4 hours wasted today talking to multiple agents. I finally asked for a pin number to move on to new carrier. Never again.

After 25 years in IT support, I can say, this is the worst company I have ever had to work with, as user or technician. Their customer service/tech service/ sales agent combo is a nightmare. They are very bad at all three and the fact the agents get spiffs for sales is a horrid idea. Attempting to get a simple config change to allow me to use a new mobile hotspot device has gone into a second week and they advice they may need another week. This, as my first week of paid upfront service has already burned away. As this point I have registered a fraud case with my CC company. Rest assured if the hardware I purchased wasn’t tied to only this company, I would never have considered them and will never do business with them again. I would advise everyone steer clear of this scam business!

I'd give it a ZERO if I could. My husband went on the simplemobile app and purchased a new phone. We have been on the phone FOUR HOURS WITH FOUR DIFFERENT people and they cannot get his phone activated. It can receive text but not calls. And they all have transferred him to another representative with no outcome. How can you sell and phone on YOUR website but you can't activate it? DO NOT WASTE YOUR MONEY OR TIME.
Update: $220 down the drain. Switched companies AND had to buy a new phone.

i was overcharged 50 dollars on my account that i have for 6 years for 4 lines and its the same every month 135 dollars and when i pressed approve transaction i received a notification for a 185 dollars charge to my credit card called immediately and spoke to Jernomo on 3/17/2025 and after 45 minutes he assued me that a credit was issues and will credit my card back. A week later called back and spoke to wishryl on 3/26/2025 and told her that i did not get my 50 credit back and another 45 minutes later back and fourth she explained that the ticket number that jeronmo gave me was not a credit it was an Escalation ticket (whatever that means) for my next bill and that they could not do anything anymore .
In short simple mobile STOLE 50 dollars from me and do not wanna return it and dont wanna issue me a credit on my next bill.
Time to shop for another carrier.

They're scammer's I paid 43.23 for tcl k24 and I wanted to unlock my carrier just to unlock my carrier cost 150 dollars they don't even have a phone plan that price and also if I wanted it for free I'd have to literally wait 12 months but I had to have my phone number activated I promise you I'd never buy another tcl or simple mobile product and this is going back today

So I buy a brand new phone at CVS for a good price because my old phone stopped working all I needed to do was take my SIM card out my old phone and put it into my new simple mobile phone and they told my phone is locked so I have to have 60 days worth of services before my phone unlocks so I can put my old SIM card in my new phone I never hard such a thing if I buy the phone outright with my own money paid in full why is the phone locked I dnt see one good review on this comptey what a joke

Simple mobile charged my card and double charged me they didn't apply the charges to my account or anything they just took my money and kept it, called they said they see the charges and woul refund my money but never did, I've never saw how a company can just charge your card for no reason and steal your money. I did a dispute with my card and the claimed I authorized the charged so simple mobile is a scam they are robbing people and I can't believe that can go on in America.

5 Day without Phone Service, Messages Service, Data/Internet Service / Can Not make calls or receive calls, Can Not send or receive Messages, Can Not access the Internet. Many Phone Calls, Many STUPID Virtual Assistant prompts, many "Client/Service Reps" telling me to turn the phone Off/On again...Take the SIM Card Out/In again...hours on another phone trying to fix the problem(s)...the they tell me to get a NEW SIM Card...that will take from 3 - 5 days without service!

This is worst company ever!!!! They suck they lie and cannot fix issues. They don't add data when you purchase additional if anyone does that they will notice how fast it runs out. They are never applying the amount of data they are saying. I watched account to see data increase it never did.

Horrible customer service. I highly wouldn’t recommend. Make extra transactions on your card will never get a refund !

The simple mobile Hotspot was hacked and they have no security department to investigate, and pathetic customer service is in the Philippines.
The Hotspot is going in the trash, as should Simple Mobile.

I was with them for over 8 years I would never recommend them to anyone. You do not get connections in some areas, I have a $32 plan and use my home data almost every day because I'm home on the 11th of the month is when my payment is due by the 5 or the other month my data runs out because they want me to buy more data they are a scam so I switch to mint mobile and get more data and pay less $25 per Month and get 20gb while simple mobile gave 10 for $32 I did have their $45 plan then I downgrade to $32 because having the $45 plan I always used my home wifi so I downgrade to $32 plan and even then I should never use up all that data but the criminals find ways to finish my data from the 17th of the month to the 5th of the following month so I get tired of that garbage and switch to mint mobile where I pay less and get more data. Not to mention 3 months for $15 unlimited to sign up after 3 months $25 for 20GB or $30 for unlimited