Simplycarmats Avis 

993
•
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From the word go this company could not have been more helpful. Good communication answered my query very quickly delivered the mats within agreed time scale. They were very well finished fitted perfe... Voir plus

Noté 4 sur 5 étoiles

Positive points are, the mats are gorgeous. I chose Grey with Orange trim to match my interior and exterior and they look stunning. Negative points are, the initial order email states I'd recei... Voir plus

Noté 5 sur 5 étoiles

Bought odourless rubber mats and boot liner for a new Range Rover Sport . Very fairly priced and great quality. Rubber is quite thick and mats fit perfectly. Great communication on delivery . R... Voir plus

Noté 1 sur 5 étoiles

3 weeks delivery only to receive half the mats for the car, on top of this the 'premium' mats are poor quality with over cut in areas, unfinished and threading edges. Additionally, the smell of the ru... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires automobiles

Informations provenant de diverses sources externes

Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

993 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,8

Tous les avis

(993)

41 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

It looks like scam

It looks like scam, I ordered online but never received my car mat. When I emailed them they told me I need to pay extra money. I asked them for refund but they never sent me a refund. Be careful ‼️

17 décembre 2024
Avis spontané
Logo de Simplycarmats

Réponse de Simplycarmats

Thank you for the review. It’s important to point out that we have sent your order out twice to Ireland and twice you haven’t paid the excise duty due on the order, even after being promoted by the courier and us.

Since leaving Brexit all items shipped from the UK have Excise Duty to be paid. This is something out of our control and not an additional payment from us.

Your order is currently in a warehouse in Ireland awaiting for the duty to be paid. If it’s not paid the item will be returned to us a third time.

SCM Customer Services

Noté 5 sur 5 étoiles

Quality mats, great service

I ordered a set of front and rear mats for my van.

Upon delivery, I noticed that the wrong rear mat had been sent (a 2-piece mat was deliverd when a 1-piece was ordered). I was also missing the front mat.

I emailed the support email address and had a response soon afterwards. The front mat was sent out quickly and the new rear mat was made and sent out with no fuss.

The mats are of great quality and fit very well.
Overall, great mats but more importantly superb customer service. 10/10.

15 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great tailored to fit boot liner

Great quality boot liner that has been tailored to fit the vehicle. Not the cheapest but the quality is great and worth the asking price.
You definitely get what you pay for.

19 novembre 2024
Noté 5 sur 5 étoiles

Service was almost too quick

Service was almost too quick. I discovered my car had mats already installed, and I tried to cancel the order, but was unable to do so. So I am happy because these mats are better than those already in the car.

15 novembre 2024
Noté 1 sur 5 étoiles

Destructive velcro fittings is not anacceptable solution

bought some floor mats for my Tesla Model 3 - what interested me about this is that they advertised velcro fittings specific for each car.

That's quite unusual for floor mats for Tesla so that definitely influenced my decision to go ahead and buy this product.

What transpired when I received the pads is that this company solution is a destructive plastic screw that they want me to screw on the floor of my car. For reference the screw is about 1cm long and quite think.

How this is acceptable or a viable solution is beyond me. Of course because the claim this is a custom made product they won't take refunds.

So morale of the story.. don't waste your money.

Ps. in answer to your comment, you have absolutely no idea what the Tesla Model 3 looks like. The carpet is about 1mm thick and you screw is 1cm. how on earth do you intend me to screw that into the floor lining?

6 décembre 2024
Avis spontané
Logo de Simplycarmats

Réponse de Simplycarmats

The mats you were sent are exactly what you ordered and correct for your car. The velcro pads you have been sent screw into the carpet pyle in the footwell, because you lack any other method of fixing these to the floor. They are entirely optional, as the anti-slip backing of the mats and the accurate tailored fit will keep them in position also. You have already been advised of these details.

Noté 5 sur 5 étoiles

Good Service - Good Product

Finding the correct mats for a friends vehicle as a gift was a nightmare but after contacting the company by e-mail their response was immediate and answered my query. I was then able to order the correct product which came within the time frame advised. Good service - very pleased.

12 novembre 2024
Noté 5 sur 5 étoiles

Exceptional customer care

What always makes an experience great is the feeling that staff care about customer service and in my case the care was exceptional.

2 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

After placing an order several weeks…

After placing an order several weeks ago, and requesting either refund or sorting the order out, as of 5th November 2024 I’ve still not received my order, the problem lies with the delivery company who are totally useless,,but it’s up to the supplier to sort not me

15 octobre 2024

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