Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Voir plus
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After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Voir plus
L'entreprise a répondu
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... Voir plus
L'entreprise a répondu
Great price compared to shop retail prices . Delivery very reasonably priced against others. On time delivery day wise, my only issue was with a 8.00 -18.00 time slot which meant we couldn't go out du... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Coordonnées de contact
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Royaume-Uni
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,7
Excellent
317 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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Excellent service
Excellent service
They kindly upgraded my delivery due to scheduling on my part - thank you !!
Carpet fitter impressed with underlay
Haven’t yet used it but will update
Seems great
And the online purchasing and delivery service was brilliant overall
Would recommend
5 novembre 2024
Réponse de Simply Underlay
Thank you for your review and we're glad to hear your fitter approved of the product. We only stock the underlay we would be happy to have installed in our own homes.
I ordered two rolls of underlay which…
I ordered two rolls of underlay which were a fantastic price and quality. There was a slight delay with delivery which was down to the courier with one of the rolls. I contacted customer services and (Mike) replied, he rectified the issue immediately so a special thanks to him.
11 novembre 2024
Avis spontané
Réponse de Simply Underlay
Thank you for your review and for being patient while we sorted out the courier issue. We hope to serve you again.
Delivered when stated.
Delivered when stated.
Easy to deal with.
Just what it says on the tin.
Have ordered before, returning customer.
30 octobre 2024
Réponse de Simply Underlay
That you for your review and repeat custom, we really appreciate it.
Easy, fast and straightforward
Super delivery and everything looks as it should. Good price for what I needed, will use again for sure.
14 octobre 2024
Réponse de Simply Underlay
Thank you for your order and review. We look forward to serving you again in the future.
Good service provided with quick…
Good service provided with quick response when one roll of underlay didn't arrive which was rapidly dealt with
11 octobre 2024
Réponse de Simply Underlay
Thank you for your review. Things can sometimes go wrong with the courier but we're always quick to solve the issue for the customer.
Réponse de Simply Underlay
Thank you for your review and we hope to see you again in the future.
Arrived exactly on time as expected
Arrived exactly on time as expected. Underlay was what I expected so all good thanks.
14 octobre 2024
Réponse de Simply Underlay
Thank you for your review and positive feedback.
Massive saving v Tapi
Ordered 3 rolls of underlay - arrived within 3 days and saved me £270 compared to the quote from Tapi (and I upgraded to a more premium product).
14 octobre 2024
Réponse de Simply Underlay
Thank you for your review. We pride ourselves on fair pricing for everyone and excellent customer service, so this is nice to read.
Really prompt service and delivery
11 septembre 2024
Réponse de Simply Underlay
That you for your review. We're glad we lived up to our high expectations.
Good price, quick delivery
The underlay product I bought was the best price around, the purchase process was easy, and delivered promptly.
Would buy again from this company
8 octobre 2024
Réponse de Simply Underlay
Thank you for your review. We're glad you were happy with the whole process and look forward to serving you again in the future.
Great product,,
Great product,,, delivered earlier than expected,, always good?,,,,, like walking on soft velvet easy to lay and cut,,, makes a lot of difference to the feel of carpet underfoot 👍
7 octobre 2024
Réponse de Simply Underlay
Thank you for your review. We only stock products we would be happy to have in our own homes so we're glad they lived up to expectations.
Easy to order and quick delivery
Easy to order and quick delivery
Delivery driver was very courteous and helpful
1 octobre 2024
Réponse de Simply Underlay
Thank you for your review. Always nice to hear positive feedback for the courier as well.
Information on the website provides…
Information on the website provides good references for selecting the right products. Good pricing and delivery service. Only that if the underlay could be purchased with half price for half roll, it would have less wastage and better for the environment.
12 septembre 2024
Réponse de Simply Underlay
Thank you for your review. We currently cannot offer half rolls but it's something we hope to introduce in the future to give customers more flexibility.
Réponse de Simply Underlay
Thank you for your review. We're glad our service lived up to our high expectations. We hope to serve you again in the future.
It turned up on time and was undamaged
10 septembre 2024
Réponse de Simply Underlay
Thank you for your review.
Quality underlay speedy delivery wiuld…
Quality underlay speedy delivery would most definitely recommend.
16 septembre 2024
Réponse de Simply Underlay
Thank you for your review and recommendation. We really appreciate it.
Great price, delivery, and website
Great website - lots of detail and very informative.
Superb rapid delivery service.
Best prices on web.
Will use again.
13 septembre 2024
Réponse de Simply Underlay
Thank you for your review. We try to give the most honest and impartial advice we can on the site so customers feel confident in their purchase. We're glad every element of the experience lived up to expectations and we look forward to seeing you again in the future.
Great underlay and door strip
Great underlay and door strip at a good price fast delivery.
4 septembre 2024
Réponse de Simply Underlay
Thank you for your review. We only stock products we would be happy to use in our own homes, so we're glad you're happy with the quality.
Réponse de Simply Underlay
Thank you for your review. We pride ourselves on customer service so this is nice to read.
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