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Lisez les avis des autres

Noté 5 sur 5 étoiles

Customer Service is. Excellent with this company I e changed my order a couple of times and it’s done immediately and email answered very quickly. The dry food I buy for my Dog de Bordeaux is very goo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Wonderful dried food. Tried many sensitive brands for our labrador until Simpsons was recommended to us by a colleague. Since trying this he is now fit and healthy and no longer experiences any p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Good food, quick service, what's better than that? Our lad, a Street Dog from Bulgaria, who was rescued by an excellent Shelter, Streethearts BG, run by two English folk, with other excellent helpers... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've had cats for 30 years, and this is the best catfood I've ever used. Nutritious, natural ingredients, and our cats love it (even the finicky ones). They offer plenty of variety and some organic op... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'alimentation animale
  2. Animalerie

Écrit par l'entreprise

Simpsons Premium is a independent, family owned and run business founded in 2009. Providing natural, complete dog and cat food ranges of dry food, wet food and treats. With the help of leading nutritionists, we have created a wide range of wet and dry food with your pet in mind, taking into consideration their health, wellbeing and dietary requirements. For dogs, we have varying flavours of sensitive, grain-free, Organic and high-meat dog food, as well as puppy food that provides all the nutrients for a growing dog. For cats, we have wet and dry food made with a range of healthy ingredients, as well as an organic wet adult food that will give your feline a balanced, natural diet. The products do not contain any artificial colours, flavours or preservatives and this also includes the raw ingredients.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

909 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 1 sur 5 étoiles

Customer service dreadful

Quality food used to be excellent couldn't be more helpful. Now extremely poor customer service, attitude is dreadful. Won't ever be using again. Shame.

1 février 2026
Avis spontané
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Réponse de Simpsons Premium

Sorry you weren't happy Theresa. I believe you messaged the chat regarding the loyalty scheme. Points expire if not used within six months and as as you hadn't ordered via the website since 2023 unfortunately these could not be reinstated.

Noté 5 sur 5 étoiles

Customer Service is

Customer Service is. Excellent with this company I e changed my order a couple of times and it’s done immediately and email answered very quickly. The dry food I buy for my Dog de Bordeaux is very good he has never refused it and. Eats every last crumb he then. Goes around his feeding station to make sure he hasn’t missed a bit.

27 mars 2026
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Réponse de Simpsons Premium

Great to hear your dog is doing well on the food Sharon. Thank you for taking the time to review x

Noté 4 sur 5 étoiles

Great to order and quick to deliver to…

Great to order and quick to deliver to the Isle of Man, we are currently and slowly weeing our Frenchie onto this so far so good especially with his stomach issues and very recently diagnosed with CE and know he is food intolerant which causes the issues he has but with a decent kibble like Simpsons and sensitive to his needs plus steriods we are hopeful 🤞🤞

24 février 2026
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Réponse de Simpsons Premium

Sorry to hear about your dog Catherine. Hope the food works for him x

Noté 3 sur 5 étoiles

Substitute cheap with alternatives

Giving 3* due to many years of purchasing. Order before Xmas they substituted cans of premium meat for cheaper alternative (festive dinner) I didn’t complain, my dog had an upset tummy on it. Ordered again multi pack, does state product may vary however, does not state could be substituted for cheaper alternatives or products not shown on product page on website. Poor customer service, poor attitude, misleading advertising and blatant lied when I said it’s cheap substitute. Clearly states festive dinner is £2.95 (not special price) other meats shown in multi pack offer are priced individually from £3.25 to £4.25. Packets blatantly tampered with for their benefit. Wonder how many customers experienced the same, from my perspective a simple we will refund the £11.80 for food you can’t use would have sufficed but instead I feel begrudged, mislead and abused. Shame I cannot attach photos to evidence cost difference and adverts!

20 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing

My cat has long-term hair loss, and I’d tried so many foods and products with no success — until we switched to Simpsons Premium. His hair is growing back so quickly, and his coat has never looked shinier. I’m amazed!
My cat had been suffering with hair loss on his back legs (inner and outer thighs), tummy, elbows and around his bum for a long time. I tried so many different foods and products, and nothing ever seemed to help. It has been heartbreaking seeing so much bare skin and feeling like I was running out of options.
After starting him on Simpsons Premium wet chicken selection, I am honestly amazed. Within days, I could see his hair starting to grow back, and for the first time in a long while I couldn’t just see exposed skin. It feels like such a relief to finally find something that is truly working for him.
Simpsons Premium has made a genuine difference to my cat’s comfort and wellbeing, and I’m so grateful to have found a food I can trust.
I used your cat food previously for my other cats who have now passed. I will never use another cat food brand again.
Thank you for producing such a high-quality product — it has meant more to me (and my cat) than I can easily put into words.

16 janvier 2026
Avis spontané
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Réponse de Simpsons Premium

So pleased that the food has helped your cat Sarah. Thank you for taking the time to review x

Noté 5 sur 5 étoiles

Quick service and delivery

Quick service and delivery. Happy with the quality of the product which mu dogs enjoy.

27 décembre 2025
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Réponse de Simpsons Premium

This is great to hear Ruth. Thank you for your review x

Noté 5 sur 5 étoiles

Good Quality food

Is a good site to use the food is what the breeder recommends and fuzz my puppy loves it so i will continue to use

28 décembre 2025
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Réponse de Simpsons Premium

Thank you for your kind review Andrew. Pleased that Fuzz is loving the food x

Noté 5 sur 5 étoiles

Quick delivery

Quick delivery. Great product.

27 décembre 2025
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Réponse de Simpsons Premium

Thank you for your kind review Angela x

Noté 5 sur 5 étoiles

Premium food for older dogs

Great quality food for our older Labrador, the Simpsons Premium is lower in calories and she really enjoys it. Delivery is always speedy too.

27 novembre 2025
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Réponse de Simpsons Premium

Pleased to hear your dog is doing well on the food Mark. Thank you for taking the time to review x

Noté 5 sur 5 étoiles

Prompt and efficient

Prompt, responsive and helpful communication in resolving an issue with a subscription (The issue was due to a third party and had nothing to do with Simpsons).

26 novembre 2025
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Réponse de Simpsons Premium

Thank you for your kind review John and glad all got sorted for you x

Noté 5 sur 5 étoiles

Reliable

You get what you ordered and it it arrives on time

26 novembre 2025
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Réponse de Simpsons Premium

Thank you for your kind review Margaret x

Noté 5 sur 5 étoiles

Excellent food

My two 9 year old Siamese love this food. The high meat content keeps them healthy and lively.
Delivery is always quick and the loyalty programme is great.

8 novembre 2025
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Réponse de Simpsons Premium

Glad to hear your cats are doing well on the food Sue. Thank you for taking the time to review x

Noté 5 sur 5 étoiles

Unbeatable product

Unbeatable product - our English Pointer thrives on Adult Sensitive Salmon and he absolutely loves it. Delivery is free and extremely speedy. The best there is - thank you!

27 octobre 2025
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Réponse de Simpsons Premium

Pleased to hear your dog is doing well on the Salmon! Thank you for taking the time to review Hannah x

Noté 5 sur 5 étoiles

Easy on line ordering

Easy on line ordering. Web site is user friendly and delivery is great.

26 septembre 2025
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Réponse de Simpsons Premium

Thank you for your kind review James x

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