Modern Kitchen Appliances Avis 

843
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered early on recommendation from reviews. Order delivered on specified date. Blanco sink and tap fitted today and look lovely. Great value. Only gripe is the 2 year warranty which I queried as bla... Voir plus

Noté 4 sur 5 étoiles

Would have given 5 stars but long dispatch nearly two weeks to receive order. Item arrived broken, contacted customer service by chat and email and received quick assistance. Sent item back and receiv... Voir plus

Noté 5 sur 5 étoiles

We order a Bosch gas hob on Monday which was delivered at 2pm on Tuesday. Including the cost of delivery this was £2 cheaper than Curry's not a huge saving but better in our pocket than Curry's prof... Voir plus

Noté 5 sur 5 étoiles

Modern Kitchen Services supplied our recent purchase of a Franke Vital Capsule tap. They were significantly cheaper than buying from Franke direct (less than half price) and also much cheaper than the... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

843 avis

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1 étoile

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4,6

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(843)

44 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

MKA are not authorised sellers - don’t use them

We bought a blanco sink from MKA for nearly £500 for a new kitchen. When we opened the box to install it was found to have cracks in 3 corners. When we complained we were advised that as we did not report this within 7 days they would not replace or refund. I contacted Blanco who advised me that MKA are not an authorised seller of their products and so their manufacturer guarantee is not available- which it would have been though an authorised seller. The reality is MKA “source” products from who knows where and as such should not be used to save a few pounds - that are not worth it and did not care about customer service.

The response from MKA is incorrect - under the Consumer Rights Act all customers have up to 6 months to reject any item and it is for the retailer to provide the evidence that it was delivered properly and intact which MKA failed to do or even recognise consumer rights. As stated they are a reseller and are not to be as trusted as an authorised retailer of Blanco Sinks.

17 août 2024
Avis spontané
Logo de Modern Kitchen Appliances

Réponse de Modern Kitchen Appliances

Thank you for taking time to express your feedback .

As per our correspondents you bought your sink in May 2024 and first contact in regards of damage was made after 4 months from the delivery date.

As per our policy customer is obliged to check item after receiving it or up to 7 days later and contact us. Unfortunately after such a time we are unable to accept it due that we are unable to clarify how the damage occurred. Moreover after such a time we are also unable to claim it with our transport company.

All Blanco products comes with 2 years warranty which goes through us directly and your case was treated as accidental damage which is not cover by warranty terms.
We are very sorry about it but we were unable to accept it .

Kind Regards
Modern Kitchen Claim Team.

Noté 5 sur 5 étoiles

Great service

I bought a kitchen mixer tap, however before buying I used their online live chat to answer some of my queries. They were responsive and helpful.

Once the order the placed, the item was sent out the next working day. I was able to track the order once I had confirmation it was dispatched.

16 septembre 2024
Noté 1 sur 5 étoiles

I wish I could give a 0 rating

I wish I could give a 0 rating, but nor possible, took my money straight away. My sink says in transit since a week, Overnight courier although it hasn't came. No tracking no phone number to contact. Avoid this company at all costs. Not even sure if I will get my sink!

27 août 2024
Avis spontané
Noté 5 sur 5 étoiles

I ordered a ceramic hob and it was…

I ordered a ceramic hob and it was delivered next day free of cost. I tried other shops but was charged £30 and I had to wait for four five days before delivery.
I am very sorry that this company doesn't sell dryers otherwise I would purchase one.
Well done Modern Kitchen Appliances.

13 août 2024
Avis spontané
Noté 4 sur 5 étoiles

I like the pricing

I like the pricing, communication but only disappointed I had to pay to return the item back and reorder

7 août 2024
Noté 5 sur 5 étoiles

Siemens hob at a great price

Bought a Siemens hob that was cheaper than any other vendor online, delivery was free overnight (it arrived late but that's the courier APC's fault not Modern Kitchen).
Installation was easy, it works, what more can you ask for!

8 juillet 2024

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