I would like to thank A member of your staff (Nachi Patil) Who's response helped me immensly in organising the repair of my ZIP Medusa Generator as I live here in Ireland.My Generator is vital to... Voir plus
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Lisez les avis des autres
Excellent service, can’t fault the help I had from Josh regarding the welding torch I needed. Clear, concise and the information i asked for and was provided was exactly what was needed. If I coul... Voir plus
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A problem that I had with a product, was acknowledged immediately by Nancy, was then dealt with by Rob and the issue resolved within the hour, very impressed with the outcome. Many thanks 🤩
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It took a bit of time with email communication to decide that our approximately one and half year old battery jump starter pack was actually still under a two year warranty guarantee. Once this was co... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipements industriels
- Fabricant de machines agricoles
- Équipement de réparation automobile
- Fournisseur d'outils pneumatiques
- Fournisseur de gaz pour le soudage
- Magasin de matériel de soudure
À propos de SIP Industrial Products Ltd
Écrit par l'entreprise
For over 57 years, SIP Industrial Products Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.
As an ISO 9001 approved machinery specialist, SIP offer customers quality, value and choice, ensuring they have the optimal product for the task in hand.
The product range comprises 12 categories, including: Air Compressors & Tools, Automotive & Lifting Equipment, Boosters, Chargers & Starters, Cleaning Equipment, Climate Control, Power Generators, Heaters, Landscaping Tools, Metalwork, Water Pumps, Welders & Woodworking Machines.
Check out the full range
Coordonnées de contact
SIP Industrial Products Ltd, Gelders Hall Road, LE12 9NH, Shepshed, Royaume-Uni
- 01509 500500
- sales@sip-group.com
- sip-group.com
SIP Industrial Products Ltd
4,8
Excellent
356 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dealing with Rob in Sip group / service…
Dealing with Rob in Sip group / service UK. he was fantastic help locating my part and assisted me with ordering part
6 mars 2026
Réponse : SIP Industrial Products Ltd
Hi John. We are so glad that Rob has been able to identify the part number you needed to repair your heater, and was able to provide you with suitable distributors to place your order through.
Here to help if you need us again!
Team SIP
Communication was excellent
Communication was excellent.
Actions speak louder than words and in this case All thier actions were Implimented and completed in a very quick responce time.
I couldnt rate them any higher. An excelleant Company Highjly Recommended
Thank You
18 février 2026
Réponse : SIP Industrial Products Ltd
Hello Gordon, thank you for your 5* Review. We appreciate you taking the time to share your experience. Our Team always strive to deliver excellent service, so it is good to know that it reflected in your experience with us.
Should you have any further queries, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Contacted SIP regarding a warranty issue
Contacted SIP regarding a warranty issue. Communication was great and item was replaced swiftly. Great customer service!
20 février 2026
Avis spontané
Réponse : SIP Industrial Products Ltd
Thank you Michael, for taking the time to leave us this review. Pleased to hear that our Warranty Claim process was quick and smooth.
It is always our goal to provide swift solutions, so should you need any further support, please do not hesitate to contact us.
All the Best,
Team SIP.
Fantastic service
Fantastic service. My warranty query was answered the same day and sorted the next. My customer was extremely impressed.
19 février 2026
Réponse : SIP Industrial Products Ltd
That’s wonderful to hear, John. Thank you for your feedback.
If there is anything else we can assist you with, we’re always here to help.
Kind Regards,
Team SIP.
Exelent seevice
17 février 2026
Réponse : SIP Industrial Products Ltd
Thank you Aled for your 5* Review. Happy that our service met your expectations.
If we can be of help in the future, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Excellent customer support!
I requested information on a product that is no longer available. In less than 24 hours I received an e-mail with the information I requested. What a great example of customer support!!!
9 février 2026
Réponse : SIP Industrial Products Ltd
Hello Jim, Thank you for your 5* Review. We are always happy to provide information and support however best we can, so it is good to see that our Team assisted successfully.
Please don’t hesitate to contact us if there is anything else we can help you.
Kind Regards,
Team SIP.
Great customer service
Great customer service! Got a manual for a model that was last manufactured in 2002!
5 février 2026
Réponse : SIP Industrial Products Ltd
Thank you Rak for your feedback. It is appreciated.
We are here should you need further assistance.
Kind Regards,
Team SIP.
SIP 10” Bandsaw (01484) Refurb
Very helpful advice and link to spares stockist, despite bandsaw no longer being supported.
27 janvier 2026
Réponse : SIP Industrial Products Ltd
Thank you Paul, for your 5* Review. Please do not hesitate to contact us in the future if needed.
All the Best,
Team SIP.
Great company to deal with.
30 janvier 2026
Avis spontané
Réponse : SIP Industrial Products Ltd
Your feedback is appreciated, Kevin. Please do not hesitate to contact us again if required.
All the Best,
Team SIP.
Matters resolved.
Matters resolved good service from Nanci, Nacchi not so good.
28 janvier 2026
Avis spontané
Réponse : SIP Industrial Products Ltd
Thank you for your feedback, Derek. Please do not hesitate to contact us should you need further assistance.
Kind Regards,
Team SIP.
Bravo 👏
Hi
Lina was extremely pleasant & helpful
I was very grateful fo the call to tell me the account was open
Thank you 👍
28 janvier 2026
Réponse : SIP Industrial Products Ltd
Thank you Bryan for your 5* Review. It is good to see that Lina assisted efficiently. We will pass on your comments to her.
Again, thank you for choosing SIP.
Kind Regards,
Team SIP.
fast response
28 janvier 2026
Réponse : SIP Industrial Products Ltd
Thank you Mark for your 5* Review. It is appreciated.
Please do not hesitate to contact us should you need any further assistance.
Kind Regards,
Team SIP.
Good sturdy lathe
Well packaged, great customer service. I asked for a manual and they sent a pdf manual. Easy to understand. The lathe is sturdy and well made.
28 janvier 2026
Réponse : SIP Industrial Products Ltd
Hello Tony, Thank you for your feedback. It is great to know you are happy with your Purchase and that our Customer Service Team supported you.
If you ever have any questions or need assistance in the future, please do not hesitate to contact us.
Best Wishes,
Team SIP!
Really positive responses to our…
Really positive responses to our enquiry. SIP understood our requirements and proactively supplied the appropriate equipment.
We look forward to installing and using the wall mounted dust collector in our newly located, Age Uk "Sheds Together" Workshop near Bromyard.
27 janvier 2026
Réponse : SIP Industrial Products Ltd
Hello Keith, Thank you for your 5* Review. We were glad to assist as the machine is going to be used for a good cause and hope it serves you well.
We are also pleased to be supporting your Branch of Age UK - Sheds Together.
Please do not hesitate to contact us if you need any further help.
All the Best,
Team SIP.
Very helpful and speedy reply
A very helpful and speedy reply from SIP to my question regarding a manual for my stick welding machine.
26 janvier 2026
Réponse : SIP Industrial Products Ltd
Hello Rob, Thank you for your 5* Review, it is good to see our Team assisted quickly.
Please do not hesitate to contact us should you have further questions.
Best Wishes,
Team SIP.
Great level of customer service
Excellent service and communication throughout. Nachi kept us regularly updated at every stage of the repair process, followed up proactively with the courier and service agents, and ensured everything was handled efficiently. The heater was returned repaired and the customer is very happy with the outcome. Professional, responsive, and a pleasure to deal with.
23 janvier 2026
Avis spontané
Réponse : SIP Industrial Products Ltd
Thank you Dan, for such a fantastic review. We are delighted to hear that Nachi assisted you effectively. We will pass on your review to him.
It’s great to know the Warranty process was also smooth and that the customer is happy.
We look forward to working with you again in the future.
All the Best,
Team SIP!
Quick response and genuinely keen to…
Quick response and genuinely keen to assist in fixing my problem.
14 janvier 2026
Réponse : SIP Industrial Products Ltd
Hello Nigel, Thank you for your 5* Review. We are glad to hear that the team responded quickly and were keen assist. This is the kind of Customer Service we aim to provide.
We are always here if you need any further assistance.
Kind Regards,
Team SIP.
Fantastic customer service throughout.
Fantastic customer service throughout the whole process. SIP and World of power arranged the specifics, we were particularly grateful to have our old unit removed and disposed of as apart of the process. Both engineers were excellent, informed and very helpful. I felt confident knowing the machine had been properly commissioned and installed by the engineers. Grateful for the peace of mind. Thank-you to the whole team, excellent customer service, would definitely recommend.
21 janvier 2026
Réponse : SIP Industrial Products Ltd
Thank you Rosie-May for your 5* Review. We are really pleased to hear that you were happy with the service provided by our Engineers and wider the Team.
We always aim to provide the best possible service to our customers, so your feedback means a lot to our Team. We are always here if you need any future support.
All the Best,
Team SIP.
Nachi was brilliant to deal it
15 janvier 2026
Avis spontané
Réponse : SIP Industrial Products Ltd
Thank you Martin for your feedback on Nachi, we are glad he assisted efficiently and will pass on your review to him.
Please do not hesitate to contact us if needed.
Kind Regards,
Team SIP.
Products are brilliant however the…
Products are brilliant however the customer services are EXTREMELY poor.
Question:
SIP 1706 Propane Space Heater product code 09291.
I have a large propane cannister, the hose is simply not long enough from the tank to the heater. Do you offer a 5m hose or can you tell me what:
- hose diameter I would require
- the connectors I would need to connect to both the regulator and heater.
Your help would be appreciated as at the moment, I cannot use the heater.
The Answer:
If you measure the diameter of the hose that you have and use the same regulator, if you get another hose that is safe to use with propane, this should be fine.
Kind Regards,
Josh
[Ticket #73227]
Is this a joke?
___________________________________________
Updated Review.
Customer service manager got in touch and got Josh to provide a better answer.
19 janvier 2026
Avis spontané
Réponse : SIP Industrial Products Ltd
Thank you Greg for your feedback and for taking the time to update your review.
It is good to see that our Customer Service Manager followed this up and that Josh could provide clearer guidance.
Thanks again for choosing our products and if you need any further help, please do not hesitate to contact us.
Kind Regards,
Team SIP.
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