sixthreezero Avis 8 647

TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I'm a paraplegic, want a seat with a back for me and a back seat for my grandkids so we can all enjoy ourselves,plus everything would be so much easier for me as I am a paramedic in, I basically liv... Voir plus

Noté 5 sur 5 étoiles

Sixthreezero has been great from start to finish. From ordering my bike to troubleshooting setup, it’s clear they care about their customers and want repeat business—their model is definitely not... Voir plus

Noté 2 sur 5 étoiles

Part2 So, they did send me a new controller that I had to have installed. The trouble is none of this stuff matches and works together. Now the pedal assist system does not work. The bike basically g... Voir plus

Noté 2 sur 5 étoiles

Purchased what was advertised as a new replacement battery for our e-bike. Was sent a used battery. Customer service said this verbatim "We do pull batteries from low/no mileage returns or sometimes... Voir plus

À propos de l'entreprise

  1. Magasin de vélos
  2. Magasin d'articles de sports

Informations provenant de diverses sources externes

The bicycle is one of the most powerful movement devices in the world. Our mission is to provide an innovative bicycle experience to all adventurous souls in the world. Empowering people to embark on the most challenging journeys in their life... one bike and one ride at a time.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

9 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

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Noté 1 sur 5 étoiles

I am very disappointed in this bike…

I am very disappointed in this relatively pricey bike. I should have gone with a better known brand. I'm only 6'2" and my knees are hitting the back of the handle bars. This Beach Cruiser is a poor design and came with no fenders. It's not worth the money. I called the company and they never got back. I should have gone with Schwinn. They make a better bike for less costs.

30 novembre 2023
Avis spontané
Logo de sixthreezero

Réponse de sixthreezero

Hello!

Thank you for letting us know about your experience. We could not find your order or any communication with the information that we have. It sounds like you got the Around The Block, which does not come with fenders, as shown on the website. We also have a generous 30-day return window so that customers can see if the bike works for them or not. Our team is quite prompt in getting back to customers, especially during regular business hours. In this case, however, I cannot find any communication with you. Please do reach out to us at theteam@sixthreezero.com or by phone at (310) 982-2877. We really do want to help, but we cannot find an order with your name or any messages or calls from you. Please get in touch so that we can arrange a return or see if there are adjustments that can be made to the handlebars or seat. The design of the Around the Block is the classic cruiser geometry that dates back a century. We make high quality bikes that I believe in and are made to give our customers decades of great riding.

Sincerely,

Peter Kaltreider
COO sixthreezero.com

Noté 5 sur 5 étoiles

Awesome bike!

This bike looks and rides awesome. My daughter rides it all over the place and finds the seat comfortable, the gears smooth, and the ability to carry stuff on the rack very helpful. No complaints.

8 novembre 2024
Avis spontané
Noté 4 sur 5 étoiles

Fun bike, hard to assemble

I got this bike as a beach cruiser but enjoy the ability to adjust gears when needed. The seat is comfortable and the style/color are so cute! It was difficult to assemble by myself and I ended up having a bike shop adjust the gears/brakes for me. Overall, good quality, fits me well (I’m short), and is a smooth ride.

2 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Very happy with my cruiser

Very happy with my cruiser. Easy to put together, following sixthreezero youtube tutorial. Comfortable and cute bike. The brakes squeaked until I broke them in.

8 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

I so don’t want to write a bad review

I so don’t want to write a bad review, but I see no other way forward. I truly love my rickshaw trike and have had many fun rides with my granddaughters. In August the trike stopped working, I contacted the company and their diagnosis was a burned out front motor. They did not have the part and the wait began and has dragged on and on and on. Email responses are worthless….”I understand your frustration” “I deeply regret your inconvenience” etc. No one has returned phone calls. I hate writing this, but it started in August and soon it will be Thanksgiving and I’m still banging my head against the wall. We live in snow country and the best of riding season is now gone. I love the trike and very much wanted to buy their strider too, but customer service is worthless in my experience. Apparently the front hub motor is ridiculously hard to find. Perhaps try Amazon.

15 août 2024
Avis spontané
Logo de sixthreezero

Réponse de sixthreezero

Hello,

We are truly sorry for this experience and I think that anyone would be disappointed in this. I want to also apologize for the vagueness in our replies about restocking motors. We have been in constant contact with the factory about restocking these, and the new batch has been on order for two months. We should have also been clearer in updating you about their status. The ETA for these is the end of this month, but I know that this is not an answer that helps you very much. I can tell you with 100% certainty that we will absolutely ship out a motor as soon as I receive them. I do also expect the current ETA to be accurate to within a couple of weeks. In the meantime, I am going to have customer service reach out to you and see what we can do to improve this situation while we wait. This has not been the outcome that we want either, and it's on me for not handling your warranty claim more proactively.

We will do our best to make this right.

Sincerely,

Peter Kaltreider
COO sixthreezero

Noté 5 sur 5 étoiles

Great store to deal with.

The company were great to deal with and responded quickly to my emails. The tracking on shipping worked well. it really felt like i was dealing with a family run business and not some big corporation.

26 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Love the Easy Transit 750W Folding Electric Trike

My husband and I bought the Easy Transit 750W Folding Electric Trike for RVing. We absolutely love them. It has made our vacations so much more fun. We averaged about 15-18 miles each day, and the top speed is about 16-17mph. The rode them in every city that we stopped, from North Carolina to North Dakota. The batteries (we have 2 per bike) last forever and lock onto the bike. It climbs hills without pause and easily glides over tall grass and rough terrain. I've contacted customer service for accessories and they are unbelievable. They followed-up on our purchase, to insure our happiness. Both bikes fit in the back of our '19 Jeep Wrangler Rubicon. They would fit in the back of a truck, but we didn't want the electronics to get wet in the rain while vacationing. We charge the batteries during RV travel and they are ready to go in a few hours. If you're looking for electric bikes SixThreeZero has them. You won't regret this purchase at all.

1 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

GAME CHANGER!

I have a huge butt and never thought I’d be able to ride a bike again. With this seat I’ve been able to ride my bike countless miles without any discomfort. I’m 6’ 2” and weigh 350 and this seat felt like it was custom made to fit my big, wide, flat butt! Thank you for making this product and restoring the joy of bicycling again! Plus, it looks awesome on my XDS Firmstrong Bruiser!

12 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Great option when looking for comfort, quality, and pricee to physical restrictions

Due to physical restrictions, I am no longer able to take my mountain bike on adventures so it was time to relax and enjoy the ride! I needed something comfortable and simple that would not aggravate my aching lower back or shoulders now that I'm in my mid-50's. I also needed something that was good quality and affordable. This bike was all that and more! I didn't assemble it but I "supervised" my son assemble it and honestly it was pretty easy and quick! The bike rides so smoothly and comfortable and is just what I was looking for! I highly recommend it!

16 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Mary was a tremendous help

Mary was a tremendous help, was quick to respond and help correct the warranty issues I was having, will continue give sixthreezero my business

1 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Super Max Cush Extra Extra Large…

Super Max Cush Extra Extra Large Comfort Seat is a lifesaver.

I'm a plus size rider and I like to go on long 12+ mile rides everyday. Those rides wouldn't be possible without this amazing seat for support!

11 octobre 2024
Avis spontané
Noté 3 sur 5 étoiles

Bikes are Great! Customer Service is Not!

I ordered 2 Evryjourney bikes and 2 extra cushion seats. The bike itself was well made. The assembly was not as easy as the video. Alot of bending and push and pull on the fenders and rack on the back. I am pretty handy with tools, and I had problems. I suggest you buy one from a shop already assembled, if you are not tool savvy and have no patience. I didn't care for the seats, so I decided to return them. Nine days after the return form was sent, I finally got a return label after numerous emails to them. Their customer service is Terrible. After nine more days I got a full refund which is normal, I guess. I ordered from the company and not from Amazon. I would recommend ordering from Amazon even if the price is a little higher because the hassle, I had with Customer Service was not worth it. I can't even imagine what it would have been like if I had wanted to send the bikes back.

26 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Still a great bike after one year

A year ago, I needed a college bike for my daughter. It has to be reliable, easy to maintain, and rugged. I searched everywhere, and this is the only one that fits all my requirements, plus more.

- 3 speed. Simple and easy to maintain
- Perfect "ADULT" 26" cruiser-style bike for a 5' 2" woman that's not a poorly built kid's bike
- Overall, it is a well-designed bike with excellent components
- Great price, fast shipment, easy assembly, and excellent customer communication

It has been a year since, and it still rides great.

26 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Perfect ride

I’m loving my new six three zero 7 speed cruiser bike. It works out perfect for every ride!!

Thank you customer service for following up🥹

Kat

25 septembre 2024
Avis spontané
Noté 4 sur 5 étoiles

Comfortable bike with durable…

Comfortable bike with durable structure. The only issue I had was with the assembly. I followed the instructions but couldn't put it together right. The brake makes noise

28 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing bike

Amazing bike! Arrived timely, packed very well in a flat box, was medium easy to self assemble (I'm not a pro, so it took me a little while, but I did it all by myself which speaks to the ease of construction). The bike rides soooooo well - love it a lot!

11 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Beware

I honestly wish I could give zero. I was initially really excited about this bike. It was my first real purchase for me, but my excitement quickly faded with all the issues. Firstly I ordered several things the bike, helmet, bag, bell, seat and water bottle.

The water bottle came with a huge dent on the bottom and every time I asked for a new one they would recommend I keep the dented one and get a partial refund. I finally asked for a refund and asked where to send the bottle and they asked me to donate it. Still not the resolution I hoped for.

Next my bikes inner tube for the front tire was popped. So that took a couple weeks to get in.

The brakes didn’t seem super intuitive and were just plane hard to figure out. We did partially but a bike shop was able to help more. I will note even the bike shop couldn’t fully keep the pads from shaving the white part of the wheel.

The front metal fender also always mid-ride starts hitting the tire and you have to tap it so that it stops grinding it.

I was riding out my first time and the brakes started auto working. This was pretty scary since I was a couple miles from home and the bike out of no where started brake checking me. I took the bike to another shop and they said the bar holding the front wheel was stripped and the bearings were blown. They said it looked like a factory issues since it’s impossible for it to happen on a new bike.

Got that fixed and was riding again up a sight incline (again a couple miles from the house) when a gear broke. This happened so randomly and it really could have had a damaging ending for me. I was thrown forward from the bike and slide to my stop. The gear no longer works and makes a really loud sound when you click to it.

I have reached out to customer support countless times to rectify the issue and they are not the most helpful. I found on the six three zero website the ability to get a refund within a year of purchase. Apparently that is a lie so beware.

At this point I feel like this bike is eventually going to cause me serious bodily harm. I have only ever ridden it on streets but I don’t even feel like that is safe anymore.

29 août 2024
Avis spontané

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