A second order was marked "delivered. " I wrote customer service on 8/13 and stated not delivered with doorman or US mail. Confirmed. Rewrote, please replace or I will dispute. Never received an answe... Voir plus
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Lisez les avis des autres
I hadn't told him I was using anything new. After about 6 weeks he asked what I was doing differently because my skin looked better. That was all the confirmation I needed. Twice a week, very consiste... Voir plus
The after sales service: My previous review refers. After many emails and a bank investigation, Skinklean did refund me in full for both packages, not delivered. They confirmed that the SA Post of... Voir plus
Love these face masks they are so cooling and easy to sleep with at night, the don’t fall off in your sleep And leave the best glow in the morning
À propos de l'entreprise
Écrit par l'entreprise
SkinKlean is a Korean-inspired skincare brand built around one simple belief: skincare should feel like a moment you actually look forward to, not another step you rush through at the end of a long day. Our story started with a fascination for the advanced hydrogel technology developed in Korea, where skincare is treated less like a routine and more like a small ritual. We loved the idea of bringing that same level of care, comfort, and quality into something anyone could enjoy at home, without the complicated steps or the spa price tag. That's how our hero product was born: an at-home hydrogel face mask formulated with carefully selected ingredients, including baby collagen, hyaluronic acid, glycerin, and botanical extracts. It's designed to sit comfortably on the skin for an extended time, so you can read, relax, watch your favorite show, or even fall asleep while wearing it. We wanted it to feel like a treat, not a chore. What we care about most is the experience. Skincare, to us, is personal. It's about feeling good in your own skin, taking five quiet minutes for yourself, and using something that feels considered from the moment you open the box. We're a small team, and we read every single message and review that comes our way. The feedback shared here on Trustpilot, whether it's a glowing review or a thoughtful suggestion, helps us keep improving. We're proud of how far we've come, and we know there's always more to learn. Thank you for stopping by, for considering us, and for being part of our growing community. It genuinely means the world. Welcome to SkinKlean. We're so glad you're here.
Coordonnées de contact
8 The Green, Suite B, 19901, Dover, Etats-Unis
- +1 302 375 2357
- help@skinklean.com
- skinklean.com
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Les gens ont aussi consulté
Amazing and leaves skin so glowy
Love these face masks they are so cooling and easy to sleep with at night, the don’t fall off in your sleep And leave the best glow in the morning
It leaves my skin very good although…
It leaves my skin very good although the size is a little big for me dear
It leaves your skin very very soft
It leaves your skin very very soft, I put it on at night and i sleep with it, it dries and doesn't fall out or bother, it leaves a very beautiful skin
I did not like the product
I did not like the product. Attempted a return and received very small refund. Their site states 30 day return policy, my request was within 7 days
Two months in, my husband noticed
I hadn't told him I was using anything new. After about 6 weeks he asked what I was doing differently because my skin looked better. That was all the confirmation I needed. Twice a week, very consistent.
Sensitive skin approved
I react to almost everything. No fragrance, no parabens, nothing irritating. My skin took to it immediately. I was so relieved. Results took about 3 weeks to show but now my skin looks visibly firmer.
I use it as the last step before sleep…
I use it as the last step before sleep and in the morning my face feels fresher, tighter and just more awake. It's become my favourite part of my evening routine. On my fourth pack now and not stopping.
I've been looking for an ethical…
I've been looking for an ethical collagen product for years. No animal ingredients, no fish collagen, made through fermentation. And on top of that it genuinely firms my skin. Finally an ethical beauty product that delivers.
A second order was marked "delivered
A second order was marked "delivered. " I wrote customer service on 8/13 and stated not delivered with doorman or US mail. Confirmed. Rewrote, please replace or I will dispute. Never received an answer until I disputed with cc on 8/18. Just received a threatening email from company stating, "you want things for free and will let others know this" Deciding if I will let cc fight this or take legal action. Do not but from them. EVER
Wrinkles around my eyes are actually gone
I've been using it twice a week for 2 months and the fine lines around my eyes have reduced so much. I was not expecting this. My skin feels plumper and fresher every morning after I use it. Genuinely impressed.
Garbage
Biggest bunch of b.s. never bèn on shark tank. It's a scam. Masks are flimsy and fall apart...don't buy....beware
SkinKlean - reality
The after sales service:
My previous review refers. After many emails and a bank investigation, Skinklean did refund me in full for both packages, not delivered. They confirmed that the SA Post office do not deliver packages and will refund me, on both orders. They also confirmed that they have cancelled the subscription I unknowingly signed up for. All refunds reflect in my account as of today.
BiG SCAM
firt order never recieved, followed up, no delivery since 7 Jun 2026. Correspondence keep saying it is coming, the sent it through to SA post office. But In SA, the pos office do not deliver. Then you unknowingly sigb up for a subscribtion. Tried to at least refund that, but they went silent. Cancelled my card and opend a case of fraud with the police. They steel money!!
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!! SCAM! I purchased masks from the company. What was sent to me was a small bag that had an empty UPS label inside. The actual label was missing! The mailing package has 3 masks printed on the outside but no mask. Then they charged me a 2nd time under subscription after I told them what happened. To add insult to injury the sent me an email showing me the 1st order was received and to pick it up. I’m filing a claim with my bank!!
I bought these masks specifically…
I bought these masks specifically because they did not contain acrylates. On the company website under the full ingredients list there is no acrylates listed. When I received the package in the mail after waiting for a month for it to show up on the back of the package in the full ingredients is listed acrylates. I am severely allergic to these and it would have meant a trip to the doctors if I had used this mask. I sent them an email for a refund as now I can’t use these masks. We will see if I hear back from them.
As a follow up they did refund me and say they are going to fix the website to reflect the full correct ingredients list.
I've run out of
The product is wonderful, but it sells out quickly. Sometimes I run out of it. Please increase production.
It's been 2 months, and it's worked for me
I had small wrinkles on my forehead, and after 2 months of use, they're gone I'm very satisfied.
This company is the worst
This company is the worst! If I could give zero stars I would. Took 4 emails before someone got back to me. Placed an order on 6/21 and still haven’t received it yet. I just got another email yesterday stating another order was sent! They are now saying I signed up for the monthly subscription which I absolutely didn’t!! My original order is supposedly to be delivered between 7/20-7/26 - I don’t have any hope that it will be delivered. If nothing comes by 7/27 I’m canceling everything and having my credit card dispute it. DO NOT USE THIS COMPANY!!!
My best “good morning”
I put it on before bed, and when I wake up, my skin feels fresh and clean I love it
Deceptive subscription trap – Stay away!
WARNING to all potential customers: What appears to be a simple one-time purchase is in fact a hidden recurring subscription. The checkout process is deliberately designed to obscure this fact – a textbook “dark pattern” that violates consumer protection standards.
I never knowingly agreed to a subscription, yet my credit card was charged repeatedly without transparent authorization. When I received an order confirmation for a product I never ordered, I realized what had happened.
This is not a legitimate business practice – it is misleading, unethical, and potentially illegal. I have demanded a full refund and cancellation, and I will not hesitate to escalate this matter to consumer protection authorities.
Do yourself a favour: read the fine print twice, check your credit card statements, and think carefully before entering any payment information on this site.
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