A second order was marked "delivered. " I wrote customer service on 8/13 and stated not delivered with doorman or US mail. Confirmed. Rewrote, please replace or I will dispute. Never received an answe... Voir plus
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Lisez les avis des autres
I hadn't told him I was using anything new. After about 6 weeks he asked what I was doing differently because my skin looked better. That was all the confirmation I needed. Twice a week, very consiste... Voir plus
The after sales service: My previous review refers. After many emails and a bank investigation, Skinklean did refund me in full for both packages, not delivered. They confirmed that the SA Post of... Voir plus
Love these face masks they are so cooling and easy to sleep with at night, the don’t fall off in your sleep And leave the best glow in the morning
À propos de l'entreprise
Écrit par l'entreprise
SkinKlean is a Korean-inspired skincare brand built around one simple belief: skincare should feel like a moment you actually look forward to, not another step you rush through at the end of a long day. Our story started with a fascination for the advanced hydrogel technology developed in Korea, where skincare is treated less like a routine and more like a small ritual. We loved the idea of bringing that same level of care, comfort, and quality into something anyone could enjoy at home, without the complicated steps or the spa price tag. That's how our hero product was born: an at-home hydrogel face mask formulated with carefully selected ingredients, including baby collagen, hyaluronic acid, glycerin, and botanical extracts. It's designed to sit comfortably on the skin for an extended time, so you can read, relax, watch your favorite show, or even fall asleep while wearing it. We wanted it to feel like a treat, not a chore. What we care about most is the experience. Skincare, to us, is personal. It's about feeling good in your own skin, taking five quiet minutes for yourself, and using something that feels considered from the moment you open the box. We're a small team, and we read every single message and review that comes our way. The feedback shared here on Trustpilot, whether it's a glowing review or a thoughtful suggestion, helps us keep improving. We're proud of how far we've come, and we know there's always more to learn. Thank you for stopping by, for considering us, and for being part of our growing community. It genuinely means the world. Welcome to SkinKlean. We're so glad you're here.
Coordonnées de contact
8 The Green, Suite B, 19901, Dover, Etats-Unis
- +1 302 375 2357
- help@skinklean.com
- skinklean.com
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Les gens ont aussi consulté
a must-have on my trips
Wherever I go, I always wear my face mask, and I love it it refreshes and rejuvenates my face.
Horrible Experience
Horrible Experience! My mother wanted to order the masks once but was trapped into a hidden subscription model. We canceled the subscription via email (difficult process and not transparent at all) and they confirmed the cancellation. Now, a few weeks later they just started charging her credit card again and sending more masks. We now had to get a new card for her so they cannot charge her anymore. Horrible scam!!!
A reputable and professional company
Amazing customer service; the shipment arrived in perfect condition in 4 days
please put more discounts
I've had to stop using them because I can't afford them—it's a shame because they're wonderful, but a little too expensive for me... what a pity
Do not buy !!!!
Do not buy anything from this company.
I spent $80 and it was not delivered. No response by the company despite numerous emails and complaints. Bogus and misleading website, do not buy! Sally Parrish
total win
I saw them online and couldn't resist—one of the best purchases I've ever made
Scam — don’t use
Do not use! I wanted to order a product one time, but accidentally subscribed for an entire year. Usually I notice these things, I think they hide the fact that you are subscribed. They were ridiculously hard to get ahold of to cancel. But in spite of me emailing to cancel, and even being told they did cancel it, I continued to be charged for shipments for months. Eventually I had to dispute the charges with my credit card company.
It's worth it
The box arrived crushed, but luckily the product was undamaged. They should improve that, but the product quality is excellent..
visible results
The wrinkles around my eyes and lips have decreased significantly; I'm thrilled.
Tried to cancel my subscription
Tried to cancel by email, I wasn’t successful tried to find the customer portal to cancel subscription found it very hard. find this very frustrating.
Excellent value for the money
I'm very happy; I've tried several products, and this is the one I like best, both because of the results and because it's so easy to use. Excellent value for the money
BEWARE…
BEWARE…. when you place an order they will automatically sign you up for a monthly SUBSCRIPTION and will AUTOMATICALLY CHARGE your account!!! And the masks are just mediocre at best. NOT WORTH IT.
It looks really good
Shipping was fast and the packaging is nice; the product is good, but I'm not sure yet if it does what it promises. I'm giving it 4 stars for now.
great buy
Fast shipping and high-quality masks; each pack lasts a long time, so it ends up being inexpensive
Beware because they put you on a…
Beware because they put you on a subscription without being clear about it. I tried to cancel it before the next sending but they didn’t let me.
Disgusting business practices.
Regardless product quality, not recommended.
Skinklean = Criminals
I asked Skinklean to cancel a subscription I did not know I had arranged during my initial purchase. They ignored my email to cancel before the next order. Once the next payment had been debited from my account and the order had been dispatched they then made contact with me to help cancel subscription.
They do not even make you aware in any form of communication that you have signed up on a subscription until your money is out of your account.
This company are criminals. No refund was provided.
luxury in my hands
The packaging looks amazing very luxurious and the best part is that the product is of equal or even higher quality.The price is more than justified; the quality is on par with that of major, well-known brands.
They charged me twice
You buy, and out if no where, they enroll you jn a Monthly subscription. Not transparent at all. They stole my money.
Do not do business with them!
Received my first order and tried the mask. I had a reaction to it. I broke out really bad. Which is odd because I normally don’t. Apparently I signed up for the subscription. I have now been charged 3 times, have not received product for the last two charges. No one responds to emails. There is no number to call. I’ve paid over $230 for product that I’m either allergic to or hasn’t arrived. Do not do business with this company!
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