Skins Cosmetics Avis 

Skins Breda,
Wat een geweldige sturing en begeleiding tijdens een gevolgde make-up workshop afgelopen winter door Silvia. Goed advies, passende producten, zeer professioneel, enthousiast om er iets moois van te maken, heel erg blij mee! Ook vandaag nog in een advies weer super geholpen door haar, topper in Breda

Snelle levering, maar wel naar een servicepunt terwijl ik duidelijk voor thuisbezorging had gekozen. Jammer.

Daarnaast is de persoonlijke touch compleet weg. Geen enkel sample, geen extraatje, niets. Parfum koop je overal – het is juist de service waarmee je opvalt. En die mist nu totaal.

Very proffessional!

(Trustpilot has verified everything by means of evidence, this concerns my writing about the situation regarding Skins), the allegations of Skins are incorrect and untrue.

Skins is in default, has made a promise to credit, does not fulfill this promise. There is no reason not to fulfill this promise. The promise was made after I informed them about my intention to start legal proceedings. I had asked them to return a defective product because it was opened upon receipt (Evidence recorded in photos). This was refused by Skins because they thought the product was in order. On closer inspection, they decided to credit anyway, I also had sufficient evidence.

Skins, after they understood that I was going to publish why I was dissatisfied with them, adopted an intimidating tone towards me and they also publicly stated that I had created fake accounts with which I write comments about them. This is not correct because I always write with my own account. Should Skins continue with these kinds of allegations, I will mention my last name, which will result in them being guilty of slander. They are spreading incorrect information about me in public with the aim of drawing attention to it so that my review will have less weight. Unfortunately, this will not work for Skins.

I had ordered a cream via the Skins webshop, unfortunately I found an opened bottle upon receipt. There was cream on the cap and the content was less compared to the same, correct bottles.
I consulted the webshop and got in touch with a Customer experience specialist. I explained the situation to her using 2 photos, she immediately indicated that the bottle is correct and that no returns will be accepted.
Because she was radical and direct in her position without giving room for more explanation and viewing more photos, I have decided to indicate that I will take her and Skins to court as a result of delivering a defective product.
Skins responded by terminating the customer relationship, I believe that my response was justified and logical.
I have hired a lawyer and have also mentioned this, I also stated that I will publish the case.
Shortly after this I received a response by email:
"We have proceeded to credit" "We are saying goodbye"

However, I have not received any compensation to date, the amount that they were supposed to credit has never appeared in my account. I have sent my correct account number to be sure, they have received this.
They most likely have bad intentions and have promised to credit to prevent me from further expanding and publishing the case. By not complying with the obligation: promise to credit, they have actually let the case escalate as you can now see.

I have pointed out their behavior to Skins and I have informed them of the next steps, I have also informed them of the fact that I find them reprehensible and that I am coming to get my money. My lawyer and the disputes committee will follow up on this.

Finally, I have been in contact with (this actor does not want to be named) about this matter and they will summon Skins for questioning if more reports arise because there are indications that promises were made to me deliberately and knowingly with the intention of providing me as a customer with incorrect information, which would prevent me from publishing this message and initiating legal proceedings for the amount. This, in combination with the lack of credit, makes it very remarkable.

Welcome to Skins,
I have since learned that the product(s) I ordered differ in terms of regulations from other products, which would cause Skins to make a loss if they register my product as defective and take it back.
However, this can of course never be a reason to refuse a defective product because they would then prefer money and materials over their customer.
In this case, it is of course a short-sighted action because they suffer more damage by coming into conflict with me.

If Skins is convicted, I will possibly publish the verdict, I will publicize it.
It is very simple, a promise was made and it was not kept.

Ik ben altijd ontzettend tevreden over Skins, zowel in de winkel als online. De klantenservice is top: ik word per e-mail altijd snel en vriendelijk geholpen. Een recente klacht werd supersnel en naar volle tevredenheid opgelost, zelfs omgebogen naar een positieve ervaring. Het is elke keer weer een feestje om mijn bestelling uit te pakken: supersnel verzonden, prachtig en luxe verpakt. Alles tot in de puntjes verzorgd. Echt klasse!

Today i was by the new store from Skins in Den Haag. Normally i go to the store in the Mall of The Netherlands (always super experience buying my perfume). My experience there was not so good, no one greet me and my friend, we were feeling observed and judged. We were looking at a lot of perfume that day as she was picking perfume for her wedding. Finally we both found something. I was buying perfume that cost 88€ (I’m level 4 and I mostly buy perfume in Skins as I love experience) and I received no sample, I kindly asked the lady as always by samples I discover new scents, she said she cannot give me a sample because I didn’t spent 120€. 2 days ago my boyfriend was buying something small in the Skins Westfield and still got 3 samples for me as always without even asking. I love going to Skins because of the whole experience of buying new scent but today I was really disappointed because of the service.

Hele fijne winkel, zowel fysiek als online

Goede service en klantgericht. Mooi assortiment. Ik heb laatst een bestelling geplaatst deze was tijdens transport beschadigd geraakt, maar skins heeft dit goed opgelost en ik kreeg snel een vervangende set.

Package gets lost during delivery and they make it my problem. Poor customer service. And despite the reaction below of Skins, American Express meanwhile solved the issue, since the customer service went completely silence. Completely unacceptable and unprofessional.

Edited and updated on 2nd April 2025:

Skins has resolved the issue by sending me a replacement perfume, which arrived in proper packaging with the plastic seal intact—something that was missing the first time. Thank you, Skins!

However, I’m giving this 4 stars because it took posting a review on Trustpilot to get a response. I’m not sure I would’ve received any resolution otherwise. I also feel their customer support could be improved—it was disappointing to see them quickly shift the blame to DHL without taking initial accountability. For that, I give 1 star less. Due to this, I will go back to ordering my items from De Bijenkorf.

Skins stelt nooit teleur, en dat geldt niet alleen voor hun parfums, maar ook voor hun klantenservice. Ik ben supergoed en snel geholpen, en de medewerkers zijn echt vriendelijk en deskundig. Ze nemen de tijd om je te adviseren zonder opdringerig te zijn, en je merkt dat ze echt professioneel zijn.

Super service, vriendelijk.
Snelle levering en keuze achteraf betalen.
Top!!!!

Super fijne winkel en site om te bestellen. Het retourbeleid is ook super, klantenservice is super vriendelijk en denken goed mee. Had een parfum die toch niet helemaal voldeed aan mijn verwachtingen, had deze parfum thuis getest en kon het zonder kosten retour sturen ondanks dat het geopend was. Shop hier regelmatig en je krijgt leuke samples bij je bestelling zowel online als in de winkel.

Fantastisch wat een fijne webshop super mooie dingen en aparte geuren ben helemaal blij nu er een Skins in mijn woonplaats is .. en heel belangrijk professioneel personeel.. Chapeau dames

Een flesje had gelekt en na melding werd er meteen een nieuwe gestuurd

Terrible service and customer deception!

I ordered a perfume from Skins, and after four days, it arrived completely broken. I contacted customer support via WhatsApp, and an agent confirmed that they would refund my money since I was traveling and didn’t have enough time for a replacement delivery. After they confirmed the refund, I threw the broken bottle away because it smelled too strong.

The next day, I still hadn’t received any confirmation or refund, so I contacted them again. They simply started ignoring me on WhatsApp! When I finally reached them through the website chat, an agent told me they wouldn’t refund my money unless I returned the broken perfume—despite their previous agent already confirming the refund.

In the end, I got nothing—no refund, no perfume—and the company just ignored my messages. Horrible customer service! I do NOT recommend buying from them!

Het contact met Kim is altijd fijn. Ze reageert snel, vriendelijk en denkt goed mee. Als ik vragen heb, heb ik het liefste met haar te doen.

Excellent service, quick response.

Netjes aangekomen, maar bezorgtijd was niet zo snel als dat ik bij andere webshops gewend ben. Daarnaast ronduit belachelijk dat je bij aankoop van een parfum van 145 euro geen eens een gratis sample van iets krijgt. Ik ben een parfumverzamelaar en dit is de eerste keer dat ik dit bij een winkel mee maak. Vind dat zo ontzettend gierig dat ik in vervolg wel weer bij andere webshops bestel.

Heel fijn bedrijf met top Customer Service.

⭐️⭐️⭐️⭐️⭐️

Ik ben ontzettend tevreden over de service van Skins! Toen er iets misging met mijn bestelling, werd ik snel en vriendelijk geholpen door de klantenservice. Kim nam meteen contact op en nam de tijd om alles duidelijk uit te leggen en dacht echt met me mee. Ze waren niet alleen professioneel, maar ook heel lief en attent. Echt een topservice die het online winkelen bij Skins extra bijzonder maakt. Ik blijf hier met veel plezier bestellen!