Skjønn Concept Store Avis 

Réponse de Skjønn Concept Store

14 juin 2024

Dear Bettina,

Thank you for taking the time to review our company. I appreciate you sharing your experience and I hope that this review will help raise awareness towards potential customers over how we handle international orders.
Unfortunately, international shipping is an expensive undertaking. The 500 Norwegian krone you indicate in your comment is the direct shipping and handling cost charged to us by DHL for the transport of goods from Norway to Denmark. As you have seen, this 500 Norwegian kroner would not even cover half of the Danish Import duties (700 Danish Krone = 1075 Norwegian Krone at todays exchange rate). There is not sufficient margin (especially on sale items) for us to absorb these foreign government charges on behalf of customers.
The shipping method which you selected states that “Additional import fees and duties will apply”. However if there is another part of our site which you feel indicates that we will be assuming responsibility for government taxes and charges outside of Norway, please reach out to us and let us know, so we can avoid future misunderstandings.
I understand that the Danish import duties came as a surprise to you, and that has subsequently ruined your experience of shopping with us. Your expectation was for the dress to cost you 3100 Norwegian Krone (ca. 2000 Danish Krone) and instead it cost you significantly more (ca. 2700 Danish Krone).
If you decide to purchase with us again, please use the discount code “INTERNATIONAL” which will provide a further discount on all products. While we cannot calculate and cover international import duties and fees which may be imposed, hopefully this discount can be seen as a partial offset.
NOTE: “INTERNATIONAL” discount code is only eligible to customers with an international shipping address.