Sky Mobile Phones Avis 

I have a mobile phone on the sky mobile network, I have been unable to us my phone for making & receiving phone calls, sending & receiving text messages, sending & receiving photos & videos, Sky say it is a fault on their network in my area but they use O2's network for their mobiles so who is at fault, I just wish someone would take responsibility and sort it out, it really is beginning to piss me off.

Money is all that sky want, customer care is minimal.
I ordered a new mobile phone which arrived next day unable to use because it was locked so was told to take it to a phone shop I said it was their problem so it was returned and replaced with another, but now I am paying for two phones, I only have one and an email thanking me for returning the other. Is it really worth staying with sky, I think not, still no refund for first mobile phone. I doubt if sky will reply to my review.

I was notified that my contract was. up for renewal and given options. I telephoned the number given. I was put through to 3 different operators. On each occasion I had to go through security. On the 4th time I was put through to sky mobile and asked for the last 4 digits of my card payment. I was told that they couldn't access my account without these numbers. I didn't have them available to cut off. This took 27 minutes. I later again phoned the correct telephone number and asked immediately if it was sky mobile - was told no -and put through to the correct department. I again went through security and my contract was updated as requested without asking for the numbers from my payment card.
I want to know why
a) the CORRECT number for this type of query is not given and
b) why was I told my account could not be accessed without the payment card numbers on the first phone call when on the second phone call my account was accessed without this information and by answering normal data questions.

Called them today three times, each time they have cut me off. Indian call centre are very rude, unhelpful - useless

Hi, I’d like to raise a complaint regarding a recent mobile contract:

- I clearly requested basic phones for my children (not smartphones), as we already have devices.
- I was told a one-off payment of £84, which is already higher than similar phones (around £60 elsewhere).
- I explained I would only proceed if there was a better monthly or promotional offer.
- I was then told the total cost would be £2.66 over 2 years, which I agreed to.
- However, after signing, I saw the contract shows:
- £2.66 for the first 12 months
- £3.50 for the next 12 months (this was never explained).
- I also noticed:
- A £10 discount mentioned, but pricing still unclear.
- My plan includes 50GB data taken from my Sky Piggybank, which was never discussed or agreed.

- I have call recordings, and this can be verified.

This is very misleading and not acceptable.

Went on holiday abroad to Tunisia, turned my data roaming off and was using WiFi the whole time, I didn’t ring anybody and when my bill came in there was £50 worth of call charges on it, got in touch to tell them I didn’t use the phone once but they was having none of it telling I must have, so not only have they robbed me of £50 they’re also calling me a liar! Once this contract is over I will be looking elsewhere and to anybody thinking of joining them, I wouldn’t bother

Upgraded from I phone 15 to 17 my SIM card not working sky making me wait 5 days for new sim I have no phone and sky do not care about customers no empathy .
Customer service is useless when you finally get through you get cut off .
Complaint made

Rang sky mobile team for my PAC code to change providers. First person could not supply me with my PAC code and said would ring me back. After waiting 4 hours I rang them again. New person who answered did not supply me with my PAC code even though I asked for it 4 times. I discontinued the call.
This is not a company to use for mobile phone business with as they are unable or unwilling to supply PAC code when it is asked for. Tried texting 65075 but it just refers me to the sky mobile number for PAC code.

UPDATE 29/03/26:
I now have my PAC code after complaining to Ofcom who acted very quickly contacting Sky who immediately got in touch with me with the PAC code.

THIEVES !! My spending caps have obviously been taken off unwillingly and these vultures have charged me four different payments over the last 4 months and want to actlike it's my fault! Im suing this company. Ive cancelled my direct debit today and i don't give a toss about a credit score! (DO NOT USE THESE SCAMMERS) see you in court you clowns.

Sky have yet again unlawfully taken money from my bank. Why?

I have never had a service or active credit agreement with Sky that these payments relate to. My mobile phone in December 2025 was received and returned on the date received. I requested my credit agreement be cancelled and this was all within the cooling off period.

Sky confirmed the phone was returned and agreed to cancel my credit agreement. Guess what 4 months later credit agreement still active!

Sky think it is acceptable to raid my bank each month to unlawfully take unauthorised payment from my bank each month, and now in March 2026 still take payments.

I actually requested a STOP from my bank to attempt to prevent recurring payments and this what put in place 3 times. However according to my bank Sky have circumvented these attempts by using alternative merchant ID’s.

So not only have Sky failed to cease withdrawals from my account, you now circumvent processes in place to prevent unauthorised withdrawals.

I already have a valid ongoing dispute with CISAS but appears I also need to contact FCA.

I am bewildered that Sky have now failed on some many occasions to resolve this matter.

It appears that all these emails from executive support team, customer support team and various other individuals I have had the misfortune to communicate with are meaningless because not one person has taken ownership and resolved this matter.

Sky should be ashamed by the failings on many levels because the entire process of dealing with my account, credit agreement and payments (unauthorised) is flawed.

The experience with this company has been unsatisfactory. I upgraded to a new device with an upfront payment and waited for it to be delivered in the scheduled time slot, but it did not arrive. When I contacted customer service, the representative was unable to provide information about the situation but assured me it would arrive that day; however, it did not. Upon checking the DPD tracking, I found that the package had been returned to Sky without any explanation. I have maintained a good credit rating and have never missed a payment, but now I have two hard searches from sky on my credit file and no device. AVOID SKY MOBILE AT ALL COSTS WHEN IT COMES TO BUYING A NEW DEVICE.

If I could give a -0 I would.
I was charged £28 for a 8 minutes and 6 minute call received whilst overseas, as well as a text message and a picture message they claimed I made.
My bill went from £31 - £61.
I called to query the extortionate charges and decided to pay off the remaining amount still owed on the phone and cancel the contract with this thieving, unhelpful company.
I stated I wanted to keep the same mobile number.
I received a code to my email but the agent was unable to send to my mobile and stated someone from the cancellation team will contact me within 2 hours (mind you this was last week Tuesday 3rd March).
No surprise no one called me back. I waited 4 hours then called back.
By this time this was the 3rd agent I had spoken to for the day.
She was very patronising and unhelpful.
She informed me it could take up-to 72 hours.
I called again on the 5th and queried why no one had called only to be told some nonsense that they had called an out of service sky landline number (make that make sense) even though I had confirmed previously that contact should be made via mobile number.
I called again on the 7th and 9th and as it stands I’m still waiting for the PAC-CODE 8 days later (11th March ) even though legally it should take up-to 2days.
I have filled out their online complaints form which is yet to resolve the issue, which sent an email stating to call the specialist department with no number included except a link to their stupid online services.
Yesterday I looked up Sky’s director and sent 2 emails (await response).
I have been a loyal Sky customer for decades and am totally disgusted by how I’ve been treated.
ALL I SIMPLY WANT IS A PAC-CODE IN ORDER TO CUT ALL TIES WITH THIS INCOMPETENT, LOUSY COMPANY!!!
I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!!

Sky sent me an email stating that they are going to charge me a monthly fee even though my contract does not allow for this. Their Customer Service is a shambles so I have decided not to call them again and take the complaint to CIFAS. WARNING AVOID SKY AT ALL COSTS!

Sky increased my monthly bill by 25% whilst still in contract. Wrote a complaint and said I didn't think this was lawful as normally there is a clause that allows increase by RPI. Just had a call from somebody who's English was not very good who informed me they were from the complaints department and went on to explain how the increase had been added and I could get a new contract when my current one runs out in September and wanted to close the complaint. I intend to go to Ofcom to ask its legal to increase by this much and not allow the customer to cancel the contract.

Absolutely horrific service. Data roaming cap was removed (not by me) and they refuse to address the recent bill (which was excessive!)

Today I reviewed my experience with Sky Mobile. They have responded almost immediately asking me to contact them. They give me two options but I don’t use either,
If their apologies are genuine why don’t they contact me, they remain an impenetrable business when it comes to customer care and I checked, my sky, and two contracts are still showing, one delivered which it hasn’t and one pending.

Appalling service when trying to upgrade phone. Supposed to be a VIP customer after 20+ years. Badgered with emails towards end of contract with offers that didn’t exist when we spoke to India on the phone. Ended up being sent a new phone with an eSIM and a different phone number. We had already explained that we must keep the same number. An hour on the phone resulted in us cancelling the new contract and returning the phone. A very upsetting situation for elderly people who simply wanted to upgrade from se to 16e with the same number and a minimal amount of data.
We will be going elsewhere now. Sky don’t know what loyalty is, either with the phone or the TV.

Selling products with wrong information sold me phone saying buds are free but never got them

Please don’t use sky mobile they are a complete rip off they are a brunch of jokers all they do is take you security then pass you to some else you does the same thing over and over never resolving the issue expensive and rude and total unacceptable and trust worthy
Please please don’t use I have had more bad experience with them please don’t believe them when they say they can put it right because they simply can’t

My husbands phone is not working and I have tried multiple times with sky to find a solution to the problem. Multiple times I have been passed to a different department who are nothing to do with mobile just so that staff don't have to deal with it anymore. Multiple times I have been cut off and never called back. Multiple times I have been told they will sort the issue and call me back and never do. Multiple times they were going to send a box to me so I could send the phone back to them and never did then claimed they never said it. I put a complaint in over 8 months ago and was told he other day it is still in the system. Phone still not working and paying silly amounts of money. Gave up in the end and have gone out and brought a new phone and SIM so paying two lots out as had no choice.