Sky Mobile Phones Avis 

I have been a loyal Sky customer for many years. I have Sky TV for 20 years. I’ve had a joint mobile package for myself and my boys — 3 phones in total. I’ve always paid my bills on time and never had any issues.

My son had problems with an eSIM when he first joined. Eventually, a physical SIM was sent out, but his phone has never worked properly.

In May 2025, my phone was stolen while I was on holiday. I immediately reported it to Sky and cancelled the phone. I was then told I should upgrade, which I did in July.

My new phone was due to arrive on 19th July, but it never came. I was later told the order had been cancelled due to issues with either my credit rating or suspected fraud. However, I was not given any further information or explanation.

I checked my credit score and could see a deep search from July, but there were no issues. I even asked my mortgage broker to check my credit score and for any signs of fraud or marks that could cause a problem. He confirmed there were none.

A call centre operative suggested I wait a month and try again. So I tried to upgrade my son’s phone, which by this time had no connectivity at all. The order was received and approved in October — but the next day it was cancelled again. Checking my credit score again showed no deep search had even been attempted.

Since November, I have repeatedly complained and demanded an explanation. I have been told it could be due to fraud. I was also told the issue may be because I have two accounts for the same address — one with the house name and one without. I requested this be updated so both accounts match.

But nothing has been resolved. I have been fobbed off for months, repeatedly told it’s “taking some time,” with no progress or clarity.

This level of customer support is unacceptable. I urge anyone considering Sky Mobile to look elsewhere. You can never speak to a manager, only call centre staff who cannot help in any meaningful way.

I cancelled my account as it was a work number that was no longer required. Per their request I did not cancel my Direct Debit (as there may be outstand charges). I discover some months later that they have continued to charge me. I no longer have the SIM, as I cancelled it. They deny all knowledge and refuse to refund me. If you need to cancel your account I recommend you cancel you DD to stop them taking your money.

27 year VIP customer! Treated like crap. Had 3 mobiles for years and decided to change one to a competitor at a quarter of the price and 4 times the allowance. They stopped access to my account and withheld my piggy bank. Unbelievable! Shut account completely now. Saved a Fortune. Indian call centre a complete Joke. Can’t wait till my Tv and Broadband contracts are up so I can leave those aswell and give my £180 per month to another supplier.

)“The worst company ever to deal with, Claimed they tried to contact me on several occassions — but I never received a single call”

Sky has been the worst company I’ve ever had to deal with. It took them eight weeks just to acknowledge my bankruptcy and zero the account — nearly six years after the bankruptcy originally happened. Even after finally accepting it, they still refuse to correct the default date on my credit file that they added 3 years later after my bankruptcy.

What makes it even more frustrating is the communication. I received emails saying they had “tried to contact me,” yet I never had a single missed call, voicemail, or message from them. Not once. No letters either. For years, nothing — and then suddenly a default appears long after the bankruptcy should have cleared everything.

They now claim they “weren’t told” about the bankruptcy, even though every other creditor received the same information and updated their records correctly. I’ve explained it over phone calls, emails, and messages, sent them my official bankruptcy paper work but it feels like they don’t understand what I’m saying or how credit reporting even works.

The lack of communication, understanding, and accountability has caused unnecessary damage to my credit. Truly the most frustrating company I’ve ever dealt with.

In Feb 2025 bought a Google Pixel 9Pro and have had nothing but trouble from it from then on. We have repeatedly asked for a label to return it under warranty. Each time we are promised said label would be sent, but never arrives, despite checking the correctness of the address. Every request has been ignored. Finding myself at a complete loss to get the desired attention, I stopped paying monthly, but only got payment reminders. Still no service ! I now assert that the wretched phone was never suitable to be fit for sale, and demand a full refund for payments made. What a terrible company to deal with ! Please be duly warned if you are contemplating a similar product, or indeed anything else from Sky Mobile.