skymobilellc.com Avis 191

Has anybody noticed how Sky give mis-leading names to their products, such as 'FREE SIM' it is not and 'SKY BOOST' which has nothing to do with boosting your signal. The later I bet was seen, by most, as a physical add on to their internet, it is not, so check it out if you are under that misapprehension.

I have been with Sky for various services continually for almost 25-years but my recent experience with Sky Mobile regarding two SIM only deals was woeful. The price climbed over time so I was ready to leave for another, but Sky convinced me to stay with a revised pricing offer (still not the lowest) that then took four phone calls, emails and various other messages to get what was promised to happen immediately into place. In the end it took a week of unnecessary grief on my part. Very poor.

Would of been better to use 2 tins and string to communicate as this network is absolutely shocking, it rarely ever works, it’s taken over 10 minutes to load this page to leave a review, I’ll be going back onto giff gaff

Phone coverage terrible even when in city’s or outside people phone me don’t get connected cutting out all the time they looking into it iPhone 15 great phone by sky mobile service don’t touch. It 2 year contract and can’t even get phone calls half the time

We LOVE sky mobile!!!! Great internet company!!! Always willing to help!!!! Great speeds!!! Now we did just have a outage but not there fault we had to have our equipment upgraded because we have had the same box for 2 years!!! They made it to were they provided our new equipment and no charge!!!!!!!! Very good people and always willing to help!! We have never had issues!!! We live in the country in the middle of no where we’re absolutely no internet is offered and we now get skymobile!!! We run 3 laptops 3 tvs and 3 PlayStation 5s constantly and have never had issues!!!! We are now able to do what we have always wanted which is homeschool our kids because of sky mobile!!! Thank you to all the staff at skymobile!!! Always willing to help!!!! We once again love sky mobile and they are worth 10+ stars!!!!

It worked at first, but after a couple times I had nothing but problems. Even inside cities with great cell coverage, I would get no service or only dial-up speeds. Multiple attempts to get support took days to get a response, and then they would only provide email support - to troubleshoot tech issues? Seriously? By the time I got any response I would usually have moved on to a new location where I would have problems again. There was no refund for the days - you could tally them into months - where I had no service. They even admitted to having experienced trouble with Verizon, and could not deliver what they promised. When I cancelled they still charged for another full month. As a final rip-off, they charged me $200 for not returning the useless device, after waiting weeks past the time I cancelled to send a notice asking for it back. This is something that could not cost them one-tenth that price.

Service goes out and no one responds to emails. Happens every month I go without service for a week. But I'm still charge 150 a month. Horrible!! Do not recommend

UPDATE:
I have emailed that email address and every other one you all have listed and no one has responded! For 3 days!
This happens every month. I may get 2 or 3 weeks of service if I'm lucky and then it goes out and then skymobile will ignore me for days.I have to go without service for over a week. But they still charge the 149.99 every month rather if you have service or not. They always say they will adjust your bill but they don't.
Stay away from Skymobile!

I purchased SkyMobile service in mid 2022. In doing so, I recieved a MoFi wireless Hotspot and SIM. About 3 months into using the service ("Blue plan"), it suddenly stops working one day. This happened without any warning. No calls, no emails, no ETA for service restoration. I had to find out through other customers on Facebook that something happened between SkyMobile and AT&T. So I fill out a request to cancel service. Ok, service gets canceled, that's the end of it, right?
Wrong.. a year goes by and a day before I write this review, I get a charge out of nowhere to my bank account for $314. I also get an email from an individual claiming to be from SkyMobile, saying that they are doing an audit of customers who have not returned their devices? I reply and tell him to prove that I have their device because from my records, I spent over $500 to get their service, with a device and nowhere in the agreement did it say that the device belonged to SkyMobile. They either got hacked or this is just further illustrates poor customer service on their end.
Stay away.

Well here we still are with this company defusing to communicate with customers. Still have t had my account credited for all the lost service. Even on this app you promise to adjust everything but you don’t you just keep right on charging me. I’ve had to close all my bank accounts because they won’t stop charging me. TAlk about banging your head against the wall. No customer service at all no surprise there from Delaware sleepy joes home state

I can't call,text or use my data for a week now,i had to travel to be able to call customer service, they put me on hold then the line kept dropping,there's no way of contacting them, i went out to the park while I was using my drone got suddenly disconnected ,i lost control over the drone, it kept drifting till i lost it,i wanted to write what happened on their discussion chatroom, i couldn't submit eventhough i was connected to my home broadband, i guess you can can only write positive stuff about them,i deeply regret signing up and strongly don't recommend.

I can’t believe I’m back here, almost a month later, but if you value your sanity and a stable internet connection then stay away from Skymobile. I NEED internet for my work, and once again I am stuck without service and in a loop of terrible customer service. “Mike” gave me zero information regarding the outage and said “this is not on Skymobiles end..” What?? I pay YOU for internet so if it’s not your problem, then whose is it? I have gotten zero responses on when the issue will be resolved, if at all, and have been told that I need to get a new SIM for the router by emailing “Naomi” who has yet to respond to my email. Not to mention billing still hasn’t contacted me to prorate the outage I experienced last month. Overall this is a parasitic company with some of the worst customer service I’ve ever experienced. 0/5 stars if possible.

There has been an “outage” for over five business days. Initially, I contacted the technical support team. The support employee “Mike” emailed me a general response that Engineers were looking into the situation, and asked me to check essential APN network settings and provide a photographic imagine as support. Three days later, after not hearing from anyone, I decided to contact billing and request the subscription be canceled prior to the autopay date. I’ve submitted an official request to deauthorize the draft from my bank account; haven’t heard anything from billing. Day five, still no internet, technical support contacted me via email and stated Engineers are still addressing the issue and that my upcoming bill would reflect the outage. Unfortunately, this isn’t the first instance that customer service is extremely poor. Last incident was the company did not contact its customers to tell them that they no longer offered internet services through AT&T, but now only offered Verizon based Internet. They provided me a new router, but increased the monthly subscription price from $129.99 to $149.99. Verizon Wireless Network is much slower in my rural area. All communications are done through email; there is not an option to call or live chat with an actual person. I’ve been a customer since 2021. Extremely dissatisfied.

Horrible service, no customer service. We don't have a lot of choices for internet service because we are in a very rural area. After about a year and a half on the Sky mobile merry-go-round, we are getting off. For $150 a month, I expect reliable service. We have never had that with Sky mobile. It goes down and you have to email them. It takes days for them to "refresh the line." This is the 2nd year in a row our service has been completely cut off with no warning. We have been down nearly a week and waiting for them to refresh the line, when they finally admit, for the 2nd year in a row that they are suspending the blue plan. This happened last year and 2 months later they got it back. How about warning your customers instead of leaving them with no internet and continually telling them we are working to refresh the line. No way of contacting except via email. Takes forever to get a response. Stay away from this company as they are over priced and underperforming.

ok so i reviewed this 6 months ago. have traveled roughly 9k miles across country since then. i was originally on Blue plan. could not connect. was switched to red plan. with their router.finally after 2 months had internet...sort of...5mps was capable at times mostly 3mbps or less download 1mbps upload. was taught about using cellmapper and was able to change towers to once in awhile getting better results but a lot of work doing it. all across the country same story little or no service. i asked for refund of the first 2 months since i had no service was given email to contact and recieved a did not send error because there is no email address it does not work!!! and i recieved no refund. meanwhile my prepaid ATT hotspots carrying me through with sometimes 66 mbps speed unfortunately not unlimited so not the answer either. most all the companies who provide internet are basically liars!! thats the truth. nothing more nothing less it simply does not work most places. if you hug a highway or in a town at a home it will crawl but work. if you travel it is not an answer, they simply do not have the infrastucture and i believe the know how to provide unlimited internet and because of the greed of these companies makes it an impossible hope. i will be canceling and im sure i won't get anything back except empty promises but like any business i will cut my losses and i will deter anyone i know from ever using them. i had stopped at friends houses downloaded all my digital paperwork music and photos and will start my own network here in the Rv . when i get to friends houses i will update my catalogs as needed and learn to live on no internet eventually. i for one have had my fill with the empty promises of the computer industry and i will be richer for never using them again!! Reply to answer: if it was complimentary why did I pay $149 for each month I started out in February? Also I told you the email does not work I have never been able to get it to work and each time I mentioned it or asked about it I get no reply? How am I to cancel when your email doesn’t work and you have no phone?

billed me for months with no service just empty promises found out they were dropped by att and thats why no service months but continued to bill tried the promised red plan with verizon it didn't work either. Cancelled but never received credits looking into filing for a class action and reporting to FCC

Really poor customer service. Dropped all AT&T customers without warning and so called customer service was not available. They came back trying to get me to switch to a higher cost plan. Got several different stories about getting dumped with no warning. For all the AT&T customers, I went to local store and got an AT&T plan for 100gigs costing $55/month using the same Netgear Nighthawk hotspot. This company is nothing more than a small-time company ripoff. Stay away from them at all costs and check all other options before using them. It took over 10 emails to get some kind of refund for service not provided. Maybe Verizon will drop them and they will go out of business.

I've had the same issue that others are reporting. Blue Plan (AT&T) stopped working 5 days ago. Most recent response I got from Skymobile LLC Support is that they've had a falling out with AT&T (My words) and that they are no longer going to offer the Blue Plan. They will migrate you to Red Plan, but that will not work for me in my area. It's unfortunate that no notification is being sent out on this situation. Like many others I relied on this service for Work From Home and now have to find an alternative solution. Note to Skymobile LLC, no need to post a canned response to this posting.

How can you stop our service, not notify us and still continue charging? Can't stop autopay and no flippin phone numbers.

They stopped my blue plan with no warning. I emailed regular support which told me to email Naomi as she is the one who would help so we did. Heard back from someone else and she said well it looks like so and so already is helping you. Except that gentleman’s only help was to tell us to email Naomi. Well, Naomi hasn’t emailed me back. It’s been 5 days of no internet yet I paid for this plan as did my son who also has his own account. So we pay almost 300 per month with no help and no one to speak with and no warning. We are trying to get the 2 new free routers sent to us with the red plans. Yet no one is telling us what and how to do it. Just wait to hear from Naomi. Also, they said once we do get the new routers we have to then contact them back again to get our accounts adjusted. For what? What does that even mean?

If I could only give them a negative rating!!! Horrible service when you need support. They only have email as a contact. There is no phone number and chat has been removed. My internet went down 3 days before they responded to my email request. Went back and forth over an entire days as they don't respond quickly. In the middle of troubleshooting the issue, the tech went home as it was 5:00. Did not tell me she was quitting, just stopped answering my questions in the middle of troubleshooting. So unprofessional and incompetent. Could not believe it. Sent email this morning cancelling their overpriced service. Don't get caught in their scam. Total waste of time and money and frustrating beyond belief!