Sky Plastics Avis 424

ordered before 2pm for same day despatch, order not despatched until 3 working days later! (ordered friday-despatched following wednesday) order arrived incomplete with no explanation or apology. Ended up buying from a local supplier as job couldn't wait.
Prices are good, staff are polite but simply don't provide the service.

Easy to order on website and the prices are hard to beat. When enquiring about delivery timescales, Martine kept me updated and everything got delivered as promised in a couple of days.

Very good communication from Ryan, Goods as described at a good price and delivered on time.

Absolutely fantastic service from these guys. Special shout out to Ryan who literally guided me through the design and purchasing process for a large soak-away install at our house. He continues to help me post delivery for further items and technical questions. Really appreciate the help.

Would not fail to use again and recommend. Thanks!

Super job done after an initial problem which was resolved and I received super customer service and an great product

Thanks Ryan for great service

Ryan was excellent to deal with and transparent. Good prices and diligent customer service. Will use again.

Great product and even better service. We were on a tight time frame and Sky Plastics went above and beyond to make sure we got what we needed, when we needed it. Their team made a real effort to arrange a quick delivery, which took a lot of stress off our shoulders.

Customer service was outstanding from start to finish - helpful, responsive, and genuinely willing to go the extra mile. Highly recommend and will definitely use again.

Went out of their way to get delivery sorted in under 48 hours, and ended up delivering within 24. Thanks team.

Had a large order, Ryan was amazing from start to finish. He helped go through our long list of items, clearly informed me of the price of each. He was really helpful in arranging quick delivery. Communication was really good, kept me informed along the way, even to the point of letting me know the delivery had been received by the builders.

Thank you Ryan, you made a really complex order very simple for me.

Absolutely brilliant company pipes are Absolutely outstanding qauilty,
they go above and beyond to help to your needs and materials are fantastic qauilty

Harry and the team are so helpful highly recommend 👏

Great service will use again.

Ordered a soakaway kit and was impressed with service and communication.
After ordering I looked at reviews, which was dumb of me.
From reading the reviews I thought I made a big mistake.
I emailed them for an update on delivery and was met with an immediate response giving me an expected timeline of about a week for delivery, due to some stock challenges. Items then arrived within the week and were just as expected.
From my experience, great communication and product. There was no issues with my experience.

I searched on line for crate systems and found Sky plastics, sent an email as it was late at night and got a reply the very next day via telephone following up, this was great as I wasn’t sure exactly what I needed. Ryan went away and provided me a quote via email within a few hours, order placed, delivery arranged and on delivery day goods were with me by 11am. From start to finish perfect service, highly recommended

It's a rare event that I do a review as I find customer service more often or not lip service rather than reality.

A pro-active phone call, understanding the customer's position, making a commitment and then following through to deliver on that commitment seems such an simple approach that achieves100% customer satisfaction questions why most retailers find it so difficult.

No doubt Sky Plastics walk the talk. With leadership from Ryan, which is central to achieving this, and having spoken to a few of the team their openness, approach, and positive attitude is clearly focused on satisfying customers.

After my first transaction with them I never doubted they would do what they promised.... 5 star and exceptional is how I'd rate the Sky Plastics team.

THEY ARE LUCKY TO GET 1 STAR, IM STILL WAITING FOR A PART REFUND FOR 2 GOODS THAT HAVENT ARRIVED, NO REPLY TO MESSAGE SENT, IVE NOW HAD TO PURCHASE FROM ANOTHER SELLER....AVOID AVOID AVOID

Excellent service from a girl called Molly, kept me updated on everything.
Super fast delivery, really good pipes and fittings at a good price. Highly recommend.

A salesman who was going to supply flooring for my sun lounge advised me to buy an internal manhole cover to replace an old metal cover which I ordered through Sky Plastics.
Unfortunately, it was the wrong advice and totally unsuitable, so I told the staff at Sky plastics who were very understanding, and I was able to return the item in person and a full refund has been authorised.

I would avoid this company completely. I've been waiting on a refund of nearly £200 for almost 4 weeks now.
I placed an order on 16th March, when it was evident the product wasn't going to arrive on time I cancelled the order on 19th March, a refund was confirmed by email on 19th March. Chased up on 27th March when I was told it was a 5-10 working day refund.
No reply to my last email.
I haven't even received a product for them and they are holding my money. They are either deliberately scamming people, disorganised or in financial trouble.

We are absolutely ecstatic with their service and the products provided. We are so happy we found such a good company that’s great on both prices and services.
We Highly recommend to everyone !