We take feedback seriously, but this review is misleading. This engineer worked with the client for nearly a year and was compensated in full throughout that time — thousands of dollars were paid. The issue arose in the final few months, when despite hundreds of hours logged, there was still no functional build of the app. Much of the code submitted appeared auto-generated with little engineering oversight, leaving the client with a broken product and no path to release.
If the work had been high-quality and delivered in good faith, we would have gladly continued the relationship. Unfortunately, the results raised serious concerns, and we cannot allow clients to be left in that position. Our contract is clear: payment is contingent on client satisfaction and client payment. Even so, we covered part of the unpaid time out of our own pocket to resolve the matter professionally.
Once a new engineer was assigned, the codebase was cleaned up and a working build was delivered within a month. Our priority is ensuring clients succeed, and we cannot compromise on professional standards.