SlotsRush Avis 27

Réponse de SlotsRush

15 oct. 2025

Hi Marcus,

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience with the currency conversion — I completely understand how frustrating that must feel.

Please note that deposits made in a currency different from your account’s default are automatically converted by the payment provider, and the exchange rate (including any applicable fees) is set by them, not by Slots Rush. That said, we’d be happy to look into this specific transaction for you to ensure everything was processed correctly.

Could you please contact our support team at support@slotsrush.com
with your account details and transaction reference? We’ll review it right away and do our best to make this right.

Kind regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

15 oct. 2025

Hi Steven,

Thank you for your feedback — I’m sorry to hear about the frustration you experienced with our game filters. That’s definitely not the smooth browsing experience we want for our players.

Our team is aware that the “high volatility” filter hasn’t been displaying results as accurately as intended for some users, and we’re actively working on an update to improve how game attributes are matched and shown. In the meantime, you can still find high-volatility games through the “Top Games” or “New Releases” sections, or by checking individual game info before playing.

We really appreciate you bringing this to our attention — feedback like yours helps us make Slots Rush better for everyone.

Kind regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

15 oct. 2025

Hello Jamie,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut mir sehr leid zu hören, dass Sie Probleme mit der Performance der Slots und der Aktualisierung Ihres Kontostands hatten – das entspricht natürlich nicht dem Erlebnis, das wir unseren Spielern bieten möchten.

Bezüglich Ihrer Auszahlungsanfrage: In seltenen Fällen kann die Prüfung etwas länger dauern, wenn zusätzliche Sicherheitsüberprüfungen erforderlich sind. Ich verstehe aber vollkommen, dass das frustrierend sein kann. Wenn Sie mir bitte Ihre Kontodetails und die Transaktions-ID an support@slotsrush.com
senden, sehen wir uns das sofort an und sorgen dafür, dass Ihr Anliegen schnell bearbeitet wird.

Vielen Dank für Ihre Geduld und Ihr Verständnis – wir schätzen Ihr Feedback sehr, da es uns hilft, unseren Service zu verbessern.

Mit freundlichen Grüßen,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

18 sept. 2025

Hi Charlotte,

I’m very sorry to read about your experience and the concerns you’ve raised. We take accusations of non-payment and lack of communication extremely seriously, as this is not reflective of the standards we aim to uphold in our affiliate program.

Please rest assured that Slots Rush is committed to honoring all legitimate affiliate agreements. I would like to personally look into your case to understand what went wrong and ensure that it is resolved properly. Could you please reach out directly to our affiliate support team at [affiliate support email] with your account ID or ticket reference? Alternatively, if you prefer, you can reply here with your details privately so I can escalate your case immediately.

Thank you for bringing this to our attention. Your feedback is invaluable, and I want to make sure your concerns are fully addressed.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

18 sept. 2025

Hi Dylan,

Thank you for your feedback. I’m truly sorry to hear that your experience with our site fell short of expectations. We want our players to enjoy not only the games but also a smooth, modern platform, so it’s disappointing to learn that you found the site outdated and difficult to use.

We’re currently working on several updates to improve both design and functionality, and feedback like yours helps us prioritize the areas that matter most to players. In the meantime, if you’ve run into any specific technical issues, please don’t hesitate to reach out to our support team at [support email] so we can investigate and resolve them for you.

We greatly appreciate you taking the time to share your experience, and I hope you’ll consider giving us another chance once our improvements are rolled out.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

15 sept. 2025

Hi Alice,

Thank you for taking the time to share your experience. I want to sincerely apologize for how this situation made you feel. What you’ve described does not reflect the standards or values we hold ourselves to at Slots Rush. We take responsible gaming extremely seriously, and we would never want any player to feel pressured or targeted in a vulnerable moment.

Your feedback has been escalated to our management team for immediate review so we can investigate this matter properly and ensure it’s addressed. In the meantime, I’d encourage you to reach out directly to our support team so we can discuss your account in detail and take any necessary action, including reviewing your communication preferences and ensuring you only receive offers you’re comfortable with.

Please know that your wellbeing comes first, and we deeply regret that we’ve fallen short of that here. Thank you again for bringing this to our attention.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

15 sept. 2025

Hi Rowena,

Thank you for taking the time to share your feedback. I’m very sorry to hear about your difficulties when trying to close your account. That’s not the experience we want for our players, and I completely understand how frustrating this must have been for you.

While account closures currently need to be handled through our support team, you should never be ignored once you’ve made such a request. I’ve escalated your comments so we can investigate why your emails weren’t responded to, and we’ll be reviewing our processes to ensure account closure requests are managed promptly and transparently.

If you’d like, please reach out again to our support team with “Account Closure” in the subject line so we can prioritize your request, or provide me with your ticket reference so I can personally follow up.

Your feedback is very important, and we’ll use it to make meaningful improvements.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

15 sept. 2025

Hi Hassan,

Thank you for sharing your experience. I’m truly sorry to hear that you felt misled about how bonus funds work on our site. We never want our players to feel cheated, and I completely understand how disappointing this must have been for you.

Bonuses do come with specific terms and conditions, including wagering requirements and how real funds interact with bonus funds, but it’s clear from your feedback that we need to make these rules even clearer and more transparent. I’ve shared your comments with our team so we can review how this information is presented and make improvements.

If you’d like, our support team would be happy to go over the details of your account and explain exactly how your balance was affected, so you have full clarity. Please don’t hesitate to reach out—we’d like the chance to restore your trust.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

15 sept. 2025

Hi Inès,

Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointing it was to expect a full payout and end up receiving less than you anticipated. I completely understand how upsetting and frustrating that must have felt.

In most cases, reductions like the one you described are linked to bonus terms, wagering requirements, or maximum withdrawal limits tied to promotional offers. That said, you should always have complete clarity on why any deduction was applied, and I regret that this wasn’t made clear to you.

I’ve escalated your feedback to our team so we can review how these rules are explained and communicated to players—we want to ensure no one feels caught off guard. If you’d like, our support team can review your account in detail and provide a full breakdown of what happened so you have complete transparency.

Your trust is very important to us, and I sincerely apologize that we’ve left you feeling this way.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

15 sept. 2025

Hi Hgericok,

Thank you so much for your thoughtful review and 5-star rating! We’re really pleased to hear that you found our onboarding process clear and straightforward—it’s important to us that getting started feels simple and stress-free.

We appreciate your feedback regarding the speed of the KYC steps. While we do our best to keep things as quick as possible, we’ll continue working to streamline the process further.

It’s great to know that your overall experience was a positive one, and we’re excited to keep providing you with smooth and enjoyable moments at Slots Rush.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

15 sept. 2025

Hi Ruby,

Thank you for sharing your feedback. I’m very sorry to hear about the frustration caused by being asked for a notarized bank statement, especially for a $300 withdrawal. I completely understand how unnecessary and excessive that must have felt.

While certain verification requests can sometimes be required to meet regulatory or security obligations, we never want players to feel that the process is unreasonable. I’ve escalated your comments to our payments and compliance teams so this can be reviewed, as it’s important for us to ensure our requests are proportionate and clearly explained.

If you’d like, please reach out to our support team with your case reference so we can look into this directly and help you complete your withdrawal as smoothly as possible.

We truly regret the inconvenience this caused and appreciate you bringing it to our attention.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

11 sept. 2025

Hi Willian,

Thank you so much for your detailed and thoughtful review! I’m delighted to hear that you’re enjoying our bonuses and ongoing promotions, and that they’ve given you a chance to explore different games. We always strive to make bonuses fair and achievable, so it’s fantastic to know that this has enhanced your experience.

I appreciate your feedback regarding the time-limited offers—we’ll take it on board as we continue to improve our promotions. We’re thrilled to have you with us and hope you continue having fun with Slots Rush!

Warm regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

11 sept. 2025

Hi there,

Thank you for sharing your experience! I’m glad to hear that you found our deposit options convenient and that crypto payments added flexibility. We appreciate your feedback about processing speed, and we’re always looking for ways to make transactions even smoother for our players.

We’re thrilled that your overall experience has been positive and look forward to keeping it that way!

Warm regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

11 sept. 2025

Hi Rory,

Thank you for sharing your feedback. I completely understand how frustrating it must be to experience difficulties with our live chat, and I’m very sorry for the poor service you encountered. This is not the experience we want for our players.

I’d encourage you to reach out directly via email or our alternative support channels so we can address your concerns promptly and provide the assistance you need. Your feedback is invaluable as we work to improve our support team’s responsiveness and communication.

Warm regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

11 sept. 2025

Hi EL MOLLETANO GAMER,

Thank you so much for your review! I’m delighted to hear that you’re enjoying the variety of games at Slots Rush, from slots to live dealer options. We always aim to provide something for everyone, and it’s great to know you’ve found games you enjoy.

We appreciate your feedback about finding your favorites—we’ll keep working on making navigation even smoother. Happy gaming!

Warm regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

11 sept. 2025

Hi Alexander,

Thank you for sharing your feedback. I completely understand your frustration regarding the free spins offer, and I’m very sorry that the cashout limit affected your experience. We aim to make all promotions clear and transparent, and I regret that this wasn’t immediately evident in your case.

Your feedback is invaluable and will be shared with our team as we continue reviewing our promotions to ensure clarity and fairness for all players. If you’d like, our support team can also explain the terms of this offer in more detail and help you make the most of future promotions.

Warm regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

8 sept. 2025

Hi Daniel,

I’m really sorry to hear that your live stream keeps freezing—this must be frustrating. Our tech team works hard to ensure smooth streaming, but sometimes connectivity or browser issues can cause interruptions.

Could you try clearing your browser cache, using a different browser, or checking your internet connection? If the issue persists, please contact us directly at [insert contact email] with details about your device and connection so we can investigate and get this resolved for you as quickly as possible.

Thank you for your patience, and we appreciate you bringing this to our attention.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

8 sept. 2025

Hi Millie,

I’m really sorry to hear about your experience. I understand how frustrating it can feel when the games aren’t paying out as expected. Our slots use random number generators, so results are completely random, and unfortunately, this means there can be stretches without wins.

We always encourage responsible play and setting limits to ensure gaming stays fun. If you’d like, I can also share some tips and popular games that many players enjoy for a more balanced experience.

Thank you for sharing your feedback—we take all player experiences seriously and appreciate your honesty.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush

Réponse de SlotsRush

8 sept. 2025

Hi David,

I’m very sorry to hear about your account being closed—this must have been alarming. Account closures can sometimes happen due to security checks or regulatory requirements, but I understand that not receiving an explanation is frustrating.

Please reach out to us directly at [insert contact email] with your account details so we can investigate this situation and provide you with a clear resolution as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience while we look into it.

Best regards,
Hannah
Head of Customer Satisfaction
Slots Rush