I did not make the payment in time to secure the smart box booking however, i needed this box do or die & I called & explained my urgency & staff accommodated & approved my contract. I requested x 3... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Helpful with info on best sized box to order. Answered all questions I had about their service well. Very prompt with delivery & pick-up. Can't comment more as have only just started 6 months contra... Voir plus
L'entreprise a répondu
From the first phone call everyone was extremely informative and helpful. Phone calls and queries were answered quickly. The delivery and pick up process was efficient and timely. Great care was... Voir plus
L'entreprise a répondu
Smartbox were a quick solution when I had no option but to move out of my apartment at late notice. Their fees were super reasonable (way cheaper than Taxi Box), staff were friendly and helpful and th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Smartbox - Melbourne
Informations provenant de diverses sources externes
Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.
Coordonnées de contact
9 Asley Street, 3012, West Footscray, Victoria, Australie
- 1300880800
4,8
Excellent
78 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de Smartbox - Melbourne
Dear Ray,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass on your positive comments to the team.
Kind regards,
Smartbox Customer Service.
So happy with our entire experience…
So happy with our entire experience with Smartbox, from first (prompt) call back with Kaylene to the on-time delivery from Mike. Very competitive rental fees and the box was extremely clean. Highly recommend!
17 mars 2021
Réponse de Smartbox - Melbourne
Thank you Kate for your kind review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.
Brilliant
Brilliant, brilliant service and experience!
The crew was helpful from pickup, through the 12 months storage, and then ultimate drop off at my premises. The whole process was simple and straightforward, no surprises, and my delivery guy in Melbourne was just so accommodating with lots of helpful advice beforehand. Thanks, Rod!
Will I use Smartbox again? ... absolutely!
6 mars 2021
Réponse de Smartbox - Melbourne
Dear Kerry,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service.
Great service on short notice
After lots of issues with other similar services I was able to book with SmartBox with just 24 hours notice, and they were able to work around my local parking restrictions.
Absolutely stellar service, super responsive communication, friendly staff, managed to fit everything I had into the one unit which was quite large despite being one of the smaller options.
There's not a single bad word I could say about them.
4 mars 2021
Réponse de Smartbox - Melbourne
Thank you Lilith for your wonderful review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.
Really professional & made my decision…
Really professional & made my decision about storage easier. It went really smooth, heaps of room in the unit & it was all returned exactly the same. Would definitely use Smartbox again.
22 janvier 2021
Réponse de Smartbox - Melbourne
Dear Samantha,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service
Storage trailer driver punctual and friendly.
Storage trailer arrived well before time and driver Rod unloaded my items for me and promptly took the trailer away. He was friendly and helpful and was unloaded in no time at all.
26 décembre 2020
Réponse de Smartbox - Melbourne
Dear Heather,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to Rod and the Smartbox team.
Kind regards,
Smartbox Customer Service
Réponse de Smartbox - Melbourne
Dear Cathy,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service
Wonderful experience.
Wonderful experience.. highly recommended and appreciated for the help during my relocation and 3 months stoage.
15 décembre 2020
Réponse de Smartbox - Melbourne
Dear Pamitha,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service
Very happy with the staff and service
Very happy with the staff and service. From my first email, to requesting a call back smartbox were great. They are very easy to deal with and I'm Happy to recommend using Smartbox
25 octobre 2020
Réponse de Smartbox - Melbourne
Dear Romano,
We’re so glad you enjoyed your experience with Smartbox. Your positive feedback is much appreciated. We will pass on your kind words to the Smartbox team!
Kind regards,
Smartbox Customer Service
Really easy and great experience
Really easy and great experience - minimal fuss and lots of help in organising my move.
I am out of the country and had to get a move arranged, Kaylene was great in facilitating with flexible dates to suit all.
Highly recommend. Not as cheap as DIY, but when that’s not available to you, this is the next best thing.
24 juillet 2020
Avis spontané
Réponse de Smartbox - Melbourne
Dear Alwyn,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass onto your positive comments to the team.
Kind regards,
Smartbox Customer Service
I would certainly recommend Smartbox to…everyone
I would certainly recommend Smartbox to everyone. Plenty of room most helpful staff from start to finish, my first contact was Richard
, he was most helpful and the delivery person was fabulous. Certainly recommend them 😊😊
7 juillet 2020
Avis spontané
Réponse de Smartbox - Melbourne
Dear Julie,
We’re so glad you enjoyed your experience with Smartbox. Your positive feedback is much appreciated. We will pass on your kind words to the Smartbox team!
Kind regards,
Smartbox Customer Service
These guys are brilliant to deal with
These guys are brilliant to deal with. Rod is such a professional with a great sense of humour. Jess, on the phone, was lovely and very accomodating. Would highly recommend this service.
7 juillet 2020
Avis spontané
Réponse de Smartbox - Melbourne
Dear Axle,
We’re glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass your praise onto the team.
Kind regards,
Smartbox Customer Service
Great communication friendly staff
21 juin 2020
Avis spontané
Réponse de Smartbox - Melbourne
Dear Simon,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass onto your positive comments to the team.
Kind regards,
Smartbox Customer Service
Excellent all round
Excellent all round delivery person and pick up and not to mention costs that was affordable for me thank you so much team I already started spreading the word about you guys 😁👌🏾
19 juin 2020
Avis spontané
Réponse de Smartbox - Melbourne
Dear Linda,
Thank you for choosing Smartbox and spreading the word, much appreciated. We’re so glad you enjoyed your experience and we will pass onto your positive comments to the team.
Kind regards,
Smartbox Customer Service
Smartbox is handy
Definitely order larger or extra Smartboxes than estimated. Otherwise great service. Would be handy if boxes could be kept local, or in a yard, but otherwise happy.
13 juin 2020
Avis spontané
Réponse de Smartbox - Melbourne
Dear Kristen,
We’re glad you enjoyed moving with Smartbox. Thank you for providing us with feedback. We are always looking for ways to improve our service to make storing with Smartbox as seamless as possible.
Kind regards,
Smartbox Customer Service
I found Smartbox to have great service.
I found Smartbox to have competitive pricing, they had great communication throughout the process being professional, friendly and helpful. Our driver was also very helpful and friendly and showed care when he assisted us packing the box. I would recommend this company.
13 juin 2020
Avis spontané
Réponse de Smartbox - Melbourne
Dear Sherilyn,
We’re glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll send this on to the Smartbox team.
Kind regards,
Smartbox Customer Service
I've used smartbox multiple times and…
I've used smartbox multiple times and have always had exceptional customer service. Richard Madden and Mike are the people I have spoken to on many occasions. They are to be commended for their high quality work and their ability to makes things easy. I would recommend smartbox to any of my friends.
12 juin 2020
Avis spontané
Réponse de Smartbox - Melbourne
Dear Ben,
Thank you for your loyalty to Smartbox. We’re so happy to hear you had a great experiences with us in the past. I will pass on your kind words to the Smartbox team.
Kind regards,
Smartbox Customer Service
Réponse de Smartbox - Melbourne
Dear Robyn,
Great to hear! Thank you for rating us. We appreciate your feedback.
Kind regards,
Smartbox Customer Service
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