Dealt with my complaint brilliantly. I ordered a car seat for my one year old. While being satisfied with the product I’m not happy with the delivery. The delivery wasn’t when it was suppose to... Voir plus
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Lisez les avis des autres
Before purchasing, I was able to speak with someone for some advice, which was really helpful. Friendly and great customer service.
I ordered a SnuzSurface Duo mattress after the product page appeared in searches for a SnuzKot mattress. The page had conflicting information. The title said 70 x 140cm, but the metadata referred... Voir plus
Wonderful, speedy delivery, within two days. Great communication through emails.Product was Wonderful. I am so impressed with your company, will definitely be using again. I will be recommending to al... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.
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Very quick delivery of Cybex car seat…
Very quick delivery of Cybex car seat and at a good price
Swift delivery
Cheapest on web for strollers
Cheapest on web for strollers, quick deliveries very, good communication
Great price good communication quick…
Great price good communication quick delivery will be back
Amazing quality and was what my…
Amazing quality and was what my daughter had picked, the whole system was worth every penny, the car seat is amazing to, well padded
Fantastic delivery as well, so quick and was so pleased, ready in time for my granddaughter being born, will definitely order again x
Excellent service good communication…
Excellent service good communication quick delivery great prices
Very quick delivery plus a free gift too
Absolutely disgusting service
Absolutely disgusting service. I will never order from them again. My furniture for my nursery was delivered 6 days late and even on the day of delivery was 2 hours later than the given time slot. They didn’t communicate any of this to me unless I pestered them with emails. I even emailed a few days before the delivery was being sent out to make sure it all runs smoothly and gets delivered correctly etc and it still wasn’t! They only reply when it suits them! I got no explanation as to why it was so delayed! It was such a poor a disappointing service. DO NOT USE. Most their furniture can be found elsewhere but unfortunately I looked that up too late.
I purchased a baby car seat for my…
I purchased a baby car seat for my daughter in mid May. Web site said it was in stock, then a few days later told delivery was expected end of June. 2nd week of July we chased, to be told they didn't know when it was arriving. Held off for a bit, but 2 weeks ago asked for a refund as baby due date is getting closer. Got told I would have it refunded in 7 days. 2 weeks later, still haven't got my money back
Quick delivery
Quick delivery, arrived much quicker than I anticipated or expected due to the delivery timelines given on the website. Arrived the next day and in perfect condition. No issues whatsoever. I would definitely purchase from here again!
Great service and a cracking deal on…
Great service and a cracking deal on the minnie mouse buggy spot on so it is .
Staff went above and beyond to help me…
Staff went above and beyond to help me locate an out of stock and discontinued item. After 2 days it’s safe and sound with a little girl that can sleep well again 💕 thank you again!
Excellent product
Excellent product, really good price and very fast service. Would Def buy again from you
Smartkidstore literally saved the day
Smartkidstore literally saved the day. I was let down by another online retailer and smartkidstore wee so helpful answering the phone quickly giving the advice needed and getting the item I needed to me very quickly well done you saved the day
Awful…!!
Ordered a chair from this company on 7th February, emailed them on 27th February wanted an update on its whereabouts, they told me I would receive delivery on w/c 10th March. I emailed them again on 7th March confirming delivery for the following week as I hadn't received any updates of it being dispatched from them, they confirmed the same thing again delivery w/c 10th March.
I never received the item that week so I phoned them on 18th March, they informed me they were unable to deliver the item due to my location and they claimed to have emailed me on 12th February telling me this (which they never did), I then requested for a refund and was told I would receive my refund within 24 hours.
I phoned them again today (20th March) 48 hours after the last phonecall for an update on my refund as I still hadn't received this, or I hadn't received an email or any form of confirmation for the order now being cancelled and my refund being processed, and the lady told me it was processed on their end and she would forward me across an email within the next 10 minutes confirming the refund. Over an hour later and I still have yet to receive anything telling me they have cancelled my order or my refund has been processed..
I was paying for this item through a payment plan and they still continued to take my money and try to fob me off in emails, knowing from 12th February they were unable to deliver this item to me and no communication with me in regards to this.
An absolutely awful company to deal with.
Just hopefully they are able to actually give me my refund, without me having to seek legal advice in regards to this.
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