Babyplanetonline Avis 

Susan was amazing , she made everything easy and informative. Showed us how to assemble everything and helped us with any concerns.
Prices were also very reasonable and great quality
Thankyou so much for helping with our first baby xx

After recently being let down from another company, I needed to re buy a whole pushchair system with hopes I could get the one I already purchased first. I visited the Derby Store and the team in there were incredible from start to finish, they allowed me to trial more to make sure I got the one I wanted and also worked around me to enable me to take away everything the same day. The girls in there are so helpful and would tell anyone to visit here

I cant thank baby planet Derby enough especially Susan, she has helped us from the first phone call through to ordering after let down by another company! She listened to the products we originally ordered and gave professional advice on more suitable products giving us reassurance throughout
We would definitely recommend and be back in the future as our baby grows

Visited Baby Planet to look at push chairs for our first baby. We visited the right place, lots of different options from lots of brands at different price points. The staff were really helpful, full of knowledge and very honest. We purchased a Silver Cross Cove bundle at an excellent price and were very pleased we managed to find this excellent shop. We would recommend Baby Planet to anyone looking for pushchairs or furniture!

Thank you for all your help.

The lovely ladies were very informative and patient. They explained everything clearly and helped me make the best choice!
Would definitely recommend a visit for any new expectant parents!

⭐ 1 Star – Very disappointing experience

I’m extremely disappointed with my experience ordering from Baby Planet.

I placed my order on 16 May 2026 and was advised at the time that the lead time was 2–3 weeks. Despite this, I did not receive the stroller until 30 June 2026 — 45 days after placing my order.

During this time, I had to repeatedly chase Baby Planet for updates. I was initially told there was a further 2–3 week delay because the items had not been final checked by the manufacturer. I was then given further updates regarding shipments and expected arrival dates, but the information I received was often unclear or conflicting.

At one point, I contacted the manufacturer directly because I was struggling to get a clear answer from Baby Planet. The information provided by the manufacturer did not always correspond with the information I was receiving from Baby Planet, which made the whole situation even more frustrating.

Eventually, I received the stroller on 30 June, but the accessories that were part of my order were still outstanding.

I continued to wait and chase for updates, but despite further assurances, the accessories were never delivered. I ultimately had to request a refund for the missing accessories, which I eventually received.

I completely understand that manufacturers can experience delays and that some circumstances may be outside a retailer's direct control. However, what I found particularly disappointing was the lack of clear and consistent communication throughout the process. I shouldn't have had to repeatedly chase for information or contact the manufacturer myself to try to establish what was happening with my order.

I was also concerned that Baby Planet continued to advertise a 2–3 week lead time for new orders while my existing order was experiencing substantial delays.

The staff I dealt with were polite and apologetic, and I appreciate that they eventually resolved the situation by refunding the missing accessories. However, the overall experience was extremely frustrating and fell a long way short of the delivery timeframe advertised when I placed my order.

Order placed: 16 May 2026
Stroller received: 30 June 2026
Accessories: never received – refunded

Based on my experience, I would be very cautious about ordering from Baby Planet if you need your items within the advertised timeframe.

Once again we ordered BACK IN MARCH! We ordered a pram and car seat bundle which we still do not have! DO NOT USE THESE PEOPLE! They are also obviously getting the people who go in their stores to try to boost their rating up by leaving good reviews! Then have so far sent us, a car seat frame with. O actual car seat, a broken pram then sent a replacement bassinet but still no pram which was the original broken part, and then we rung again to mention we haven’t reviewed the adjusters to which they replied ‘oh yeah we forgot we actually don’t have any’ these people don’t even know their own stock! And refuse any responsibility just blame
Other people, our baby is now 2 months old
And we still don’t have what we paid for

I had a great experience at the Derby Branch.
Susan was really informative and helped show me a selection of prams to suit my needs. She really took the time to listen to our requirements and helped us ultimately narrow down and then choose an appropriate pram which we are really happy with.

I'd been to a few other stores and felt like I wasn't given time to understand all the different systems. As a first time buyer in other shops I felt stupid for not knowing certain information but Susan clearly explained what everything did and gave demos then allowed me to play with the prams myself to see what worked for me.

Overall I was really satisfied with the experience and went back when we needed a car seat as well. I'd really recommend the derby store due to the excellent staff who listened to us and helped find the right product for my new family. Thank you, Sam.

Susan was genuinely the most helpful and eased any anxiety we had. Would definitely recommend her to anyone. Great customer service

went to the Baby show , believing we were buying from silver cross direct , nope handed over £1300 cash to baby planet . couple of chases for delivery as was getting a little close ,some comms not brilliant but not bad. pram arrived with an already built scuffed and bent frame clearly someone's return. numerous emails , calls and request for a temporary pram , girl on phone told me no point as the new frame would arrive at the same time - i informed them that my daughter was in slow labour , still waiting for the phone call back now. a few more emails nothing .the delivery date for replacement passed nothing . Thankfully Silver cross customer services do have something about them and took it up on our behalf . little princess arrived before her pram did. now awaiting them to pick up the faulty frame which was supposed to be yesterday . shoddy experience from start to finish avoid the baby show at all costs and this company and go straight to the manufacturer .

Absolute waste of time. I ordered a car seat from them 8 days ago. At checkout it stated 3-5 working days delivery. I needed this seat for a lengthy road trip we are going on in two days. At the time of ordering we had 10 days before our trip so plenty of time according to their delivery time frame for it to be delivered. Well the seat hasn’t even been dispatched let alone delivered. I contacted customer service two days ago and was told it was being dispatched “immanently” but to no surprise it still hasn’t been dispatched. I’m now having to buy another seat elsewhere and pay extra for the next day delivery. Customer service are useless. Beyond annoyed and definitely do not recommend them again.

Do not buy from baby planet. Do not get trapped buying from them at a baby show. Go direct to a brand or more reputable company - the small, small saving is not worth the months (now years) of pain and unhelpful customer service from the company.

I have genuinely been left with an unsafe pram and they will do nothing to help.

Please do not buy from them and make the mistake i did as a new mother wanting to save a tiny (tiny) bit of money.

Everybody was really helpfull and understood my needs completley to find a pram that suited both me and my baby. Thank you!

everyone at the leicester branch was amazing very helpful couldn't have been better. Great customer service and helped us pick the perfect pram.

We visited their Derby store (abbey street) because we wanted to look at silver cross prams, and they are the only stockist in Derby. From the moment we entered the first time, we were welcomed, and helped by a lovely woman called (or Diana - sorry lovely, only heard your name in passing). She was incredibly knowledgeable, and was able to show us lots of stuff about the silver cross prams, but also lots of other brands too. We wanted to see the Silver cross Cove 2 in person, and she told us when they expected to have it in store.

We returned this weekend, and was helped by another lovely lady called Susan, who showed us the new features of the Silver Cross Cove 2 (again, she was incredibly knowledgeable), and helped us get our travel system ordered. The offers they have on their travel system bundles are fantastic. We are so thrilled about this, because as any expectant parent knows, there are many many things to buy, and lots of money being spent in the run up to the baby arriving.

The service we have received was incredible, and the people who work there are all so lovely, knowledgeable and passionate! We thoroughly look forward to receiving our pram. We will 100% come back to this store if we need to buy anything else!

Good customer service is hard to come by in this day and age (when everything is online), but it really does go such a long way! Thanks Baby Planet Derby

Went to a show to buy a push chair. Unfortunately the advisor failed to tell us the one we brought was a travel pushchair and not an everyday one. hence, we can not use it as my baby head is bouncing up and down. Customer service is not helping

Avoid them. They were so delayed in sending the items and really poor communicators, only when we reached out to enquire did they send any updates and had to be chased. Mis sold us items then blamed us. Best thing to do if you go to a baby planet event is see the products then go directly to the companies. The discounts are very poor anyway.

Lovely service, very helpful and knowledgeable! Highly recommended.

Fantastic service from Stacey at the Derby store.
Pram purchased!
Thank you

We were served by Dianne at the Derby store.
She was very informative and we discussed lots of prams and car seats. We felt comfortable to make our choice.
We then also purchased mamas and papas furniture for a really good price.
Thank you for your help