Baby Planet Avis 

⭐ 1/5 — Extremely disappointing experience

Unfortunately, our experience with Baby Planet has been incredibly disappointing from start to finish.

We ordered and paid in full for a Maxi-Cosi Fame Cabin Zero G Travel System at the Baby Show at ExCeL, paying £949.99. At the time of purchase, we were advised that delivery would take approximately 6–8 weeks.

That timeframe passed with no delivery and, more frustratingly, very little proactive communication. We repeatedly had to contact Baby Planet ourselves for updates. We completely understand that manufacturing and supplier delays can happen and that these may be outside a retailer’s direct control. Our issue was never simply that the product was delayed, it was the way the situation was communicated and handled.

As expectant first-time parents, we had purchased an essential item in good faith based on the timeframe we were given. As our baby's arrival approached, the continued uncertainty caused unnecessary stress.

Baby Planet eventually provided us with a loan travel system while we waited. Unfortunately, the condition it arrived in was unacceptable. The frame was dirty, there was a stain on the carrycot and, most concerningly, we found what appeared to be pet hair on it. Regardless of the fact that this was a complimentary loan product, equipment intended for a newborn should be thoroughly cleaned and checked before being sent to another family.

We raised our concerns and asked for our complaint to be escalated to management, including consideration of compensation for the inconvenience and poor experience. However, much of the response focused on the delays being outside Baby Planet's control. Again, we had already made clear that we understood the supplier delay was not necessarily their fault. Our complaint was about the lack of communication, the repeated uncertainty, the condition of the loan equipment and the overall customer service we received after spending almost £1,000 with the company.

After everything we experienced, Baby Planet offered us just £30 in compensation. Considering the value of the order, the length of the delay, the amount of chasing we had to do ourselves and the unacceptable condition of the loan equipment, we found this amount almost laughable.

I subsequently complained about the £30 offer and explained why I did not feel it adequately reflected the experience we had endured. Despite this, Baby Planet refused to increase or reconsider the amount.

For us, this was particularly disappointing. After spending £949.99, waiting significantly longer than the timeframe we had originally been given, repeatedly having to chase for information, receiving dirty loan equipment intended for our newborn and then having to escalate a complaint, £30 did not feel like a meaningful acknowledgement of what had happened. Their refusal to reconsider it after we specifically raised our concerns only made us feel that our complaint had not been taken seriously.

Our travel system was eventually delivered, but receiving the product does not undo the experience leading up to it.

What should have been an exciting purchase ahead of the arrival of our baby became a stressful and frustrating process. Better proactive communication, realistic delivery expectations, appropriately cleaned loan equipment and more meaningful handling of customer complaints would have made a huge difference.

Based on our experience, I will never purchase from Baby Planet again and would recommend nobody else does.

Visited the Leicester store yesterday- the young lady (sorry I don’t your name) was fantastic. Very knowledgeable and friendly- she showed us a number of pram options talking us through each one. We came just before the shop closed but this lady couldn’t have been more lovely! Would definitely return- thank you!

Ordered a Silver Cross pram set at the Excel baby show - no mention of delivery issues or delays. All very reassuring - "put your due date on the form and we will stagger the deliveries to reflect".

Zero sign. No contact after the initial confirmation. Plus it turns out the actual T&Cs governing delivery are:
- there is only seven days to cancel and receive a refund.
- absolutely no commitments in the T&Cs on delivering within any set time frame (customer service's only response was "well somebody will have explained to you that it is 3-6 weeks at least" - absolutely not the case, and no sign they will meet even that timeframe);
- only a credit note after the expiry of the initial 7 days; AND
- even the right to a credit note apparently expires after 28 days.

In the meantime all I can get in response is "we will let you know". How on earth I'm bringing baby home from the hospital, I have no idea...

It seems my only choice is to take a credit note (although my right to even that expires in 24 hours, and will not be extended),buy the pram again from elsewhere (waiting for their delivery of course....), and then be stuck ordering nearly £1000 of other products from these guys based on the same T&Cs...

Do not buy from this company. They never ship out the orders. Say they will. Email saying there’s a delay. Do not specify when I’ll receive it. No apology or goodwill gesture. Save your pennies and buy from a reputable company.

Ordered some replacement mattresses for a Moses basket and next2me crib, waited for the max 10 working days for delivery before I reached out to customer services as the order was still showing as “processing”. Customer services said the items would be delivered in the next few days but this was not the case and my order is still marked as processing. It is getting close to us needing these items, so I have asked for the order to be cancelled and for a refund and have since heard nothing.
This sounds similar to lots of other people’s experiences unfortunately.

1. Tried to order enough to be eligible for free delivery, but no combination of item I wanted to bring the total over £50 worked!
2. Ended up paying £6 delivery for the main in stock item I needed
3. 4 working days later, still not dispatched. No response to email

Took 20 minutes on hold to cancel! What a waste of time! Never again.

Cowboys- read unusual terms and conditions

Attended a baby show and purchased an Owlet. Was told that Baby planet would not be reducing this item in Black Friday sales.

Received the Owlet 2 days ago, and saw it was heavily discounted to the price we paid online.

We’ve been told we are not entitled to a refund as terms and conditions vary for a baby show purchase and you can only get a credit note, even though this is within 30 days of purchase and 2 days of receiving goods and we were lied to at the show about it not being discounted in Black Friday sales.

This company is fraudulent in the way they operate at baby shows, beware of making a purchases.

Bought a baby bouncer said 7-10 working days delivery. No sign of it 14 days later, no tracking number. Had to chase them multiple times. Said was out for delivery still no tracking number. Finally received a tracking number with the promise of next day delivery after emailing them daily. Not a good experience and would not recommend them as they do not deliver when they say they will

Hände weg von diesem Shop!!!
Trotz mehrmaligem Kontaktversuch per Mail bekommt man keine Antwort!
Das kann kein seriöses Unternehmen sein!

Great material and perfectly on time! Many many thanks👍👍👍👍👏👏👏🤝🤝🤝

AVOID!!! Purchased a pushchair in May for my son and his partner and paid over £1800 to Baby Planet. This has still not been delivered and my grandchild is 2 months old now!!
They were given a lower quality loan pushchair. When they approached the company for discount they were told no and that they had done more than they needed to by supplying them with a loan pushchair. What were they supposed to do, carry a car seat around. The carrycot and pushchair is not fit for purpose without a chassis for gods sake!!They have missed out on 2 months of use of theirs which I have paid for and I’m bloody fuming. The stress this has caused to me and especially the mum during pregnancy is totally unacceptable.

The chassis was supposed to be delivered today and guess what … it has not arrived! Trading Standards will be informed. If you see these cowboys at any baby shows AVOID LIKE THE PLAGUE!!

Bei mehreren Emails keine Antwort, Ans Telefon geht gleich garkeiner. Nach mehreren Wochen endlich geliefert und auch noch beschädigt. Kann ich leider nicht weiterempfehlen.

Sito di facile consultazione, spedizione veloce e ben imballata. Continui aggiornamenti tramite mail sullo stato della spedizione. Sono soddisfatto dell'acquisto da questo sito.

Veloci e affidabili

Ottimo servizio, grande disponibilità e rara cortesia. Soddisfattissima!

Tutto ok, spedizione rapida e prodotto perfetto.

Ordered a car seat and base 2 weeks ago, notified that order would be delayed in delivery to last week, last week came and went, no sign of the order. Online sales part of the company is uncontactable, hasn't responded to emails sent over the last 6 days, doesn't answer the phone in working hours so I'm leaving this review in the hope that someone will respond. If you want to guarantee you can actually bring your baby home from the hospital I would be cautious about ordering from this company.

Great service at the Derby store, Susan was lovely- very knowledgeable and helpful. Great experience!

I visited the Ashby de la Zouch branch and was very impressed with the selection of car seats that I had gone in for. The young lady ( sorry I didn’t know name) was fabulous and so helpful and knowledgeable. The car seat was bought over the next day and wow what a car seat!
Thankyou so much and will be recommending you to everyone