Beautiful Bambino Avis 

Placed an order in July for a Moses basket, when we ordered the delivery said 1-2 weeks. After a week went by with no updates I followed up with an email. To receive a very blunt reply that delivery would be 8-9 weeks, no apology or explanation, just took our money and expected us to wait. I was told middle of September, well middle of September has been and gone and no correspondence at all with any update. Would not recommend this company to anyone unless you want your money taken with no promise of the goods.

Review

⚠️ Beware of this website. I ordered an item only to receive an email afterwards saying that it wasn’t actually available. I’m still waiting for my refund, despite the order not being fulfilled. The customer service has been terrible, with poor communication and no satisfactory resolution so far.

I would strongly recommend being cautious before ordering from this website. I certainly won’t be using them again.

Fantastic service
Very easy to reach and they offer very competitive prices
Quick delivery

Very bad. Never received the parcel - I try to communicate with them and receive my refund but never received the answer.

Although our order was delivered in perfect condition, we're missing an item that we paid for as part of our travel system bundle.

We emailed the company twice regarding this and tried using their online chat and have only just got a response after 1 week, stating that the item is out of stock and they'll deliver one as soon as it becomes available.

I'm hopeful we'll get this resolved but the communication so far has been lacking and it's a shame we have to keep chasing them.

After an awful experience with Very. I reached out to Beautiful Bambino about the nursery furniture i had my heart set on. Ordered through them and they had it with me just after a week of ordering! Considering it was a bank holiday and a HUGE order I was elated! They made the whole experience fun and exciting again after i was so stressed. They responded to my emails prior to purchase and after (when I had issues on line and they helped so much!)

Beautiful Bambino communicated with us, their delivery team called to book in and you could see all updates on the Shop App.
They honestly and truly made baby purchases fun and exciting again. They were so helpful, the service and communications were so friendly and responsive - by an actual person who cared, not some automated script reply or a call centre, just a lovely lady on the other end of the phone who helped with anything I needed.

Every step of the process was so easy and well managed. Delivery was quick and service fab! I honestly have no fault on the treatment, support and service provided. Would order again and even go instore when Im next in the area!

Fantastic pricing and service - highly recommend!
Order confirmed and shipped to London within 3 days with updates all along the way.

Placed an order and this was confirmed to ship and deliver within 3 days. 8 days past order date and still waiting on it to be picked from warehouse! No telephone numbers on the website to call, just a stupid chatbot which is not helpful. Cannot track orders directly on the website and you have to download a 3rd party app to do this which is not helpful at all.

Avoid ordering from this website, have cancelled the order and ordered from amazon instead

Will not order from here again, and will tell everyone to avoid

Purchased the Joie Finiti Travel System from Beautiful Bambino, it was competitively priced compared to everywhere else! Upon ordering it said delivery within 2-3 weeks, the travel system arrived 2 days later! Very impressed! Would highly recommend this store. The travel system was as described. Wonderful experience thank you.

I decided to order a Bugaboo pram from this store as it was competitively priced and prefer to support small businesses. Really positive experience, the pram arrived very quickly and I am very happy with it. Thank you!

I placed a large order and was surprised it wasn't dispatched immediately, since everything was shown as 'in stock' on the website. After a week, it was still showing as 'in stock' so I contacted Beautiful Bambino, only to be told it wasn't actually in stock, but it would arrive early the following week. After 3 weeks with no further update, I had to contact them again. That time, they did dispatch the order.

Bought a Cybex Sirona T Car Seat & it was delivered within a few days. Got tracking details etc via DPD. Would purchase from them again.

What a terrific store! Katie could not have been more helpful. She answered all my questions and guided me to the right product. Really swift delivery too. I will definitely be back when I require further baby kit and will recommend to friends.

Product exactly as described and half the price from buying from the original retailer, ordered and delivered within 3 days. Very happy and highly recommend.

I made an order for a car seat on the 22nd March with an expected 1-2 week wait. I believe there was a delay with the arrival of stock and there was no proactive communication about this.

This broke down my trust with Beautiful Bambino as a brand and supplier and when I called up on the 11th April to chase it took 3 calls before I even got through to someone.

When I did get through I was reassured that you'd update me on when stock would be arriving and would be in touch. You did not get back in touch and I had to reach out again on the 14th for an update. Here I informed you I found the car seat much cheaper elsewhere and arriving next day so would be cancelling the order. You offered a discount which I declined and was reassured by two staff that my order would be cancelled.

I did not get refunded and they held my money until their stock arrived and I got a shipping notification on 7th May. Where I had to proactively call them again to cancel my order which they finally did.

This company is unprofessional, hard to get hold of and it requires a lot of energy to chance them. They are also very cold and unsupportive and not apologetic whatsoever over the phone.

This is our go to place for baby items, we have bought lots from them over the last year for our grandson in Dubai, the staff are so knowledgeable and are so helpful showing us the car seats and pushchairs so we can video them to our daughter before we buy, nothing is too much trouble for the staff.

I ordered an item on 23rd December as had been let down by another company on an order which was a Xmas gift for my granddaughter. Within 24 hours it was on my doorstep and wrapped ready for Xmas!

Fantastic service

I recently bought a Silver Cross Pram from Beautiful Bambino. Their service was excellent. DPD made a mistake and the staff at BB could not have been more helpful - excellent customer service and can't recommend them highly enough - thank you

Incredible bundle deals - their prices for the Egg pram were the best I could find online! Super fast delivery, exactly as described. Thank you so much!

Purchased an Ergobaby Omni Breeze carrier whilst I was pregnant. I was at that time completely unaware that there is a huge counterfit market for ergobaby carriers until attending a local sling library. I was then concerned that Beautiful Bambino wasn't showing up on the Ergobaby website in the store locator tool as being an authorised retailer for ergobaby. Buying from an authorised retailer or direct from ergo baby are the only way you can guarantee it is a genuine product and not a counterfit and also ergobaby will only honour its guarantee/ warranty if purchased from an authorised retailer. I sent an email query to ergobaby and they responded confirming that Beautiful Bambino is an authorised retailer of their products and has been for a number of years. They explained that their store locator tool is not currently up to date and is in the process of being updated. This was a relief. Overall the store were very good, gave a competitive price and the shipping was quick. N.B I have updated this review following Ergobaby responding to my email enquiry