Babyplanetonline Avis 

Very informative and high quality service.

Rubbish DO NOT order from here or Baby Planet at The Baby Show

I wanted to share my experience with my recent purchase of a Silver Cross Breez Travel Bundle from the Baby Show at ExCeL London, where payment was taken through Baby Planet.

I placed my order on 7 March 2026 after being advised delivery would take 6–8 weeks. Instead, the order was significantly delayed, with the chassis, carry cot and car seat arriving separately over an extended period.

* 7 March 2026 – Order placed at the Baby Show ExCeL London.
* Promised delivery – 6–8 weeks.
* 15 May 2026 – Chassis delivered.
* late May/June – Bassinet and car seat delivered separately.
* After 4–5 uses – Chassis developed a rattling fault.
* Current – Chassis being collected for inspection/repair; replacement in mean time? NO
* still waiting for carrycot stand to arrive likely August now.

After only approximately 4–5 uses, the pram chassis developed a fault and now has to be collected for inspection or repair. I have also been informed that the carry cot stand has been delayed until Aug for delivery likely, meaning I still do not have the complete bundle I paid for.

I appreciate that delays and faults can happen, but I am extremely disappointed by the overall experience, particularly given the premium price of the product. As a new parent, having a reliable travel system is essential, and this experience has caused significant inconvenience and frustration. No compensation, no form of alternative.

I have now submitted a formal complaint to Baby Planet and Silver Cross and hope they will resolve this matter promptly and fairly. I will update this post with the outcome.

I’m sharing this so that other parents are aware of my experience when making purchasing decisions. NB Silver cross is manufactured at the Venicci factory, I would buy from them instead if I had the choice.

If I could give 0 stars I would.
I ordered a car seat 2 weeks ago. Website says dispatch and delivery within 3 days. I have had no tracking or updates and nobody is answering the phone.
Do not trust this drop shipping company. They clearly don't hold stock.

Sue was very helpful, showed us everything we needed and explained everything, very helpful! Made the experience a lot easier and stress free!

We visited the Derby store and would highly recommend. The support that was provided was incredibly helpful and we got an amazing bundle price.

Thank you Derby store for all of your help.

Diane at the Derby store was extremely knowledgable and helped us with selecting the best package for our needs. Very helpful and friendly. Highly recommended.

Great experience, really helpful and informative. Ellie at the Derby store was the person I dealt with and she talked me through everything, kept me informed about my delivery generally overall happy with their service and offering! Thank you!

Baby planet derby
Was very helpful staff and really helped us on choosing our new pushchair

Brilliant experience from start to finish at the Leicester branch. Yasin was so helpful in helping us to find the perfect bundle for our newborn and the order came through so quick. When we arrived to collect the bundle, Aysha was so helpful and even fixed in our isofix base for us. Couldn’t recommend more!

Great Experience, all the staff members at Derby were very helpful and friendly.
Got the exact pram we were looking for

Went to the Derby store it was a great experience. Customer service was amazing

Thanks Diana much love 😘😘

We travelled well over an hour to the Derby store to look at the TFK pushchair and the help and advice was so helpful in making our decision to purchase. They even built it for us in store, amazing service thank you!

Excellent service, great range of products and no rush for collection or payment.

Came to view originally in February as Ashby store now closed. Susan and dianne at the Derby store were excellent. Very Knowledgeable and welcoming into store. Thank you ladies for a lovely experience x

I purchased an iCandy Peach 7 for my daughter (for my grandson), but from the very first day of use we experienced multiple issues, including a serious safety incident. Following discussions with Baby Planet, a refund was agreed and the pram was returned to iCandy.

Despite having received the pram back at their offices on 9 June (with courier proof of delivery provided), Vanessa, Head of Customer Services, contacted us last week asking when we would be returning it. We immediately supplied the delivery evidence showing that iCandy had already received the pram.

Since then, we have repeatedly asked for clarification and an update on our refund. Unfortunately, Vanessa has not responded to any of our emails. Without support from babyplanet chasing this. We have now chased this matter five times over the past week without receiving a single reply.

This level of customer service has been extremely disappointing. It appears that the refund process is being unnecessarily delayed despite iCandy already being in possession of the returned pram. Based on our experience, we would not purchase from iCandy again and will be escalating this matter further if the refund is not processed promptly.

Ordered a travel system in the baby show in May and chased up today to be told there is a delay with the product, although if you go directly to I candy or even John Lewis you can get the product by next week.

I wouldnt have been notified if I hadn't chased, ive now asked cancellation policy as I only ordered given the time frame at the show said id get it mid June and now they dont have an update until early July.

My order was with the car seat so im unable to bring my baby home without it and wouldnt have ordered if we were told there maybe delays.

After I pointed out other retailers can deliver by next week ive been ignored, very poor!

We ordered a cot bed with a mattress and mattress protections.

The bed a Gaia Baby Leto Sleigh Cot Bed (£499.99 without discount) was damaged, scratches, gaps, pieces that hardly fit together, shoddy screw. One corner of the bed was cut off and painted over.

We took pictures, sent everything to Gaia Baby. They confirmed that the quality of this product is not acceptable and urged us to get in touch with Babyplanet to get compensations.

On the phone the person was very rude, kept blaming us for the bed's quality, refused to give us compensation, wouldn't let us talk and screamed the whole time (screamed at a pregnant woman I must add).

I would recommend to avoid buying from this website. It's the worst customer service I have ever experienced.

We attended the baby show in March 2026 and ordered a Maxi Cosi travel system. Was told stock would be available for delivery end of April 2026. Having received no updates on delivery I have constantly had to chase to be told it was delayed until the end of May, Mid June and now end of June. My due date as they have been made aware since the initial order is the 19th of June (2 days away). No effort has been made to arrange a replacement product, loan product, or compensation for us to arrange our own temporary hire. We emailed a complaint for urgent assistance 48 hours ago and have still received no reply or solution to help, despite them knowing our very urgent timeline, causing unnecessary stress at this time, for a product that is a legal requirement for us to leave the hospital. Awful service with no resolution, or help offered. We have already paid upfront and should not be put out by having to pay for hire costs because they have not been able to fulfil the delivery in time.

Missing product items, significant delays and absolutely terrible customer service. I would not recommend ordering from them ever

Very slow delivery, which I had to chase (and the response was slow for that too) even though they stated product was in stock. Took 2 weeks to be delivered.

I had ordered the wrong size and wanted to return (unused and unopened), quoted £25 for return shipping! When the courier they used only charged £8 for it. Seems like a way to put you off returning it.

Refund was issued promptly, though I emailed once it had been picked up courier as I suspected this would be slow too. 3 stars as the refund was issued quickly, but I won’t be ordering from them again.