SFL Avis 

Product broke after 24 hours and will no longer charge past 1%, very disappointing as this was a birthday gift for my mother!

Ordered a smart watch for my son’s birthday. It was suppose to arrive within two working days. Fast forward 6 working days later and my order still hasn’t arrived. I asked for my Royal Mail tracking number and it was provided to me very quickly, however it doesn’t work. It was my son’s birthday today and he didn’t have his present to open. Shame.

Awesome watch, with great features, including a very bright flashlight that easily illuminates a dark room. Great value for money. Recommended.

Nice watch, although the calorie tracking tool on the device is not accurate. I know this because I have compared it to a Apple Watch and there is a massive difference in calories lost. Quite frustrating as this was the only reason it was brought. Not sure why this implement in particular is faulty but everything else seems to be ok...

Excellent watch very pleased with it! Connects to my iPhone no bother calls texts etc all received. Battery life really long too

I purchased the watch happy days re order and delivery. I got 6 days out of a charge. Now I got two days. What's happening? I am a pensioner and I really find the charging mechanism is very awkward. It says fully charged two days later dead. I was happy at start now very unhappy. Can I still return it for a refund. By the way it counts steps when I am driving. !!. I await your response. Regards

Great product and fast delivery

I had to return this watch as it counts fakes steps

Ordering and delivery were very easy . I like the style and look of the watch very much ,but find it seems to need charging more often ,and I don,t like the charger and find it very fiddly to use

Exactly what I ordered came a day early which was better than expected .Fit was good .

I had contacted the company 8 times regarding a faulty watch and no reply , they sent a standard received email then nothing. I would not recommend buying from this company, poor customer service not interested if faulty just interested in taking your money

* UPDATE added on 12-24-24
* UPDATED added on 12-20-24
My order #18170 was ordered on Dec 9th. I ordered 2 watches and an additional band for Christmas gifts. They arrived in a timely manner on the 15th. However, When I opened each one to make sure they would be fully charged for use on Christmas, one was missing the charger. I immediately sent an email, (no phone # available), simply requesting the charger be sent out as soon as possible for Christmas.
On Dec 16, and 17th, I sent follow up emails after not receiving a response, I checked my junk mail just in case and there was nothing. Tonight I had to send a return request since I can’t get a reply/acknowledgement email to my request for a charger and now Christmas is right around the corner. I’m currently stuck with a watch and no charger. You would think this would be an easy fix for the SFL. I will not be purchasing a $30 charger to replace the one that was missing.
I’m giving it two stars because at least half of my order came complete and I can gift it on time.
*UPDATE12-20-24 reduced to 1 ⭐️
I’ve now received 2 emails in response to my following up to initiate a response.
I still do not have a charger being shipped to me instead I am repeatedly asked to check the box again for the charger. Really? I have done this and even taken a picture of the box with everything out of it. I feel like this is being prolonged to get me past the 30 day return policy.
I’ve requested a return authorization since I cannot get confirmation on the replacement for the MISSING charger being shipped to me. My response today is to check the box AGAIN. I will definitely continue to update.
*UPDATE 12-24-24
NO phone # to call and speak to anyone w/this company. It seems it’s all auto replies. On 12–20 I received an email stating a charger would be sent. I have asked for a track # 3 times w/no reply. It appears they are trying to expire the 30 day money back guarantee.
I ordered in plenty of time for Christmas. Their customer service is beyond unsatisfactory, it’s 100% unprofessional, showing no concern for a for a cheated customer after the sale. I had been led to believing the replacement charger would be shipped.
If I do not have a tracking number within 24 hrs, I will be 100% reporting this issue to the BBB and contesting the payment providing emails and pictures.
Buyer beware this is an excruciating process!

Can't get a reply to my emails requesting return information. Emailed 3 times now giving time for them to reply but heard nothing. Nearly a month since I first attempted to contact them.
All I want to do is return my unused watch.
Wouldn't recommend this company on the basis of this experience.

Currently still waiting for a response. I would like to return my watch, I have emailed 3 times now and had no response for the last few weeks. Awful service! I just want to simply return my unused watch, why is it so difficult! Terrible customer service.

#109323 order number,
Delivered 17th October after 2 weeks waiting, when charging it was getting really hot the charge only lasted 1 1/2 days, the steps were in the 1000s even though you sat most if the time and the display screen kept changing to different ones, sent lots of messages and got no reply, cannot use the watch and is boxed up for return and refund, it would be nice to get a reply, and you shouldn't have to put a bad review to get a response, very unhappy customer 👍

I wanted to update you on my situation regarding the order I placed. I've raised a dispute with my bank because I haven't received my TV order. It's been three days since I initiated the investigation, and I still haven't received my refund or any confirmation about the status of my claim. This issue has been officially reported, and I'm quite frustrated with the lack of communication and resolution. I hope to hear back soon with some positive news.

Purchased 2 Smartwatches, both are giving false information which isn't ideal for our heart/health issues.

Business owner doesn't return emails. I am only on day 3 but this it truly unacceptable.

I need a returns address to return both smartwatches for full refund.

I'll now contact my credit card provider to tell them about not fit for purpose.

UPDATE 1st Nov - 2024
I've contacted my credit card provider, they are ready to step in if required.

I have contacted the virtual office which the business owner uses on GOV.UK for Smartwatch for Less and now returned parcel directly to there, addressed to business owner over GOV.UK.

Shall update soon.

12TH November - Update
Still no communication & no refund! Poor show from Smartwatches for less. So much for their response.

Shall continue to update.

Finally after much perseverance I have been refunded. Not a great experience. Should you require to return anything I would advise using their address on GOV.UK, companies house, entering smart watch for less as business name. I ended up calling the virtual office where they rent space and was given advice for my return to SWFL.
Proof of return will be required for full refund.

DO NOT ORDER FROM THIS COMPANY!!’ Watch never arrived, no response from customer services, a scam.

Terrible after sales. Selling so called military grade watches, that offer snorkeling feature on the sports mode. But apparently shouldn't go in salt water and the straps aren't covered by the warranty.
Apparently I'm confused! Maybe they are for snorkeling in the bath and indestructible if you don't leave the house.

Lovely watch, speedy delivery and the features are endless. I am preparing for a charity run and this will be greeat to keep me updated on my progress