Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Noté 1 sur 5 étoiles

I ordered a smart ring from smartwatch for less. The ring then stopped charging, I tried to contact them with the email address provided and kept coming back undelivered. I tried to to to their websit... Voir plus

Noté 2 sur 5 étoiles

Very disappointed with this watch. BP and Heart Rate monitoring stopped working after 7 months, company says only guaranteed for 6 months!! Battery no longer holds charge for more than 48 hours, now u... Voir plus

Noté 5 sur 5 étoiles

Really good service and product. I accidentally forgot to put my house number, emailed straight away and it got fixed within 2 hours. I have now received the product and it is much better than what I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Recently bought a Ruimens budget smartwatch and can’t believe how fantastic it is - especially for the price! Wasn’t expecting too much, but have been delighted. It’s early days, but after downloadi... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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3,0

Moyen

TrustScore 3 sur 5

563 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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3,0

Tous les avis

(563)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience,only took 2 days for…

Great experience,only took 2 days for delivery when I was in the UK. I would recommend

30 août 2024
Avis spontané
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Réponse de SFL

Thank you Moraine, we are glad to hear that you were satisfied with the experience!

Noté 4 sur 5 étoiles

Great Purchase

making watches affordable for ordinary people
great service but needs to speed up on deliveries
easy web site to use

15 août 2024
Avis spontané
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Réponse de SFL

Thank you for your kind review! We're glad to hear you enjoyed our service and found the website easy to use. We appreciate your feedback on delivery times and will work on improving that.

Noté 1 sur 5 étoiles

I placesmart watchd an order on the 19/8/24 for a…

I placed an order on the 19/8/24 for a present for the wife 2 weeks later and still no item received sent messages no reply cant even get my money back . Keep well away from these

29 août 2024
Avis spontané
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Réponse de SFL

Hi Daniel,

Thank you for your feedback, and we sincerely apologise for the inconvenience you've experienced. We want to clarify that we responded to your email within our promised timeframe and informed you of the delay. We understand how frustrating this situation must be and we’re committed to making it right.

Your order is scheduled to be delivered by the end of this week. However, if you prefer a refund instead, please let us know by replying to our email, and we will process it promptly.

Thank you for your understanding and patience.

Best regards,

Noté 5 sur 5 étoiles

No issues at all.

No issues at all.

Watch arrived within 2 days and it is so easy to use.

I use it mainly for step count and it is fsirly acccurate.
Thanks

25 août 2024
Avis spontané
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Réponse de SFL

Thank you Scott, glad to hear that!

Noté 1 sur 5 étoiles

Awful service all round,it's been a…

Awful service all round,it's been a week & counting and yet to receive my purchase. No update on when I'll be receiving my order nothing. Avoid like a plague.

24 août 2024
Avis spontané
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Réponse de SFL

Thank you for your feedback, and we're truly sorry to hear about your experience. This is definitely not the level of service we aim to provide. We apologise for the delay in your order and the lack of communication on our part. Please reach out to our customer service team, and we’ll work to resolve this as quickly as possible. Your satisfaction is important to us, and we hope to make things right.

Noté 5 sur 5 étoiles

I am happy with my smart tracker

I am happy with my smart tracker. It calculets my steps, sleep and shows me notifications which is all I really wanted from a smart tracker so cannot complain here. The setup was super easy too.

14 août 2024
Avis spontané
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Réponse de SFL

Thank you Sasha, we are super glad you are happy with your purchase!

Noté 5 sur 5 étoiles

Very happy with my desk charger on my…

Very happy with my desk charger on my night stand. Recently moved house and been on the hunt for something like this. Delivery took 2 days.

14 août 2024
Avis spontané
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Réponse de SFL

Thank you Richard, glad to hear that you are enjoying your new wireless charger.

Noté 5 sur 5 étoiles

Very pretty watch and earphones

Very pretty watch and earphones. Had a budget and glad I found these as they look much more high end than the price would suggest

6 août 2024
Avis spontané
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Réponse de SFL

Thank you Abigail, we are glad to hear that you are enjoying your watch and earphones.

Noté 1 sur 5 étoiles

Be careful with this company

Basically the watch works fine as a stand alone timepiece in that it tells the time to some degree of accuracy. However i brought the watch to help monitor
my swimming process as it was sold for its abilities. I have tried these modes over several swimming trips
neither in any way record distance length or trips accuratly.

I have tried to make contanct but fail to answer.

13 août 2024
Avis spontané
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Réponse de SFL

Thank you for your feedback, and we’re truly sorry to hear about your experience. We haven't received any emails or messages from you. Please rest assured that we are committed to resolving this for you.

Could you kindly reach out to our support email again? Your satisfaction is our top priority, and we're here to help.

Looking forward to resolving this for you!

Noté 5 sur 5 étoiles

Good experience for me so far

Good experience for me so far. Ordered smart tracker, delivery took 2 days which is standard I think. The tracker is fine, does what it says on the web and looks nice. I charge it every 2 days which is fine for me and I bought a different strap as the silicone was not agreeing with my skin. Overall good experience

1 août 2024
Avis spontané
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Réponse de SFL

Thank you Priya, we are super glad to hear that you are happy with the product!

Noté 2 sur 5 étoiles

Does not provide even close to accurate readings (Nova Smart Ring)

I bought a smart ring (Nova) from this company. The buying/recieving process was excellent, originally paid for a ring sizer, then ordered a ring (with a discount ++) and recieved both in good and timely manner.
Easy to use, easy to download and sync the app, overall easy product to use & thus thought I would be chuffed with my purchase.
Unfortunately, the ring is not at all accurate in ANY way. I've waited to review by trying different fingers, even different hand, it just doesn't accurately ready.
I have lung disease & initially hoped for overnight oxygen tracking. I was of course aware it may be a percentage or 2 out, however according to the Nova ring, my lung disease should have been eradicated....
A real shame!

10 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service. Fast delivery and the smart tracker looks very nice and better than on the picture. Featues are okay but I honestly wanted it mainly for steps as I have a sitting job and want to inprove my health with me being almost 40. Would recommend as does not cost much but works well

24 juillet 2024
Avis spontané
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Réponse de SFL

Thank you Bernie, we are super glad to hear that you are happy with the smart watch.

Noté 5 sur 5 étoiles

Perfect experience

Perfect experience. The watch is actually lightweight. I had fitbit before but this is much better.

I wear my watch all day and last about 7days!! Much better than any other watch I had for fraction of price.

It is actually amazing all relevant data that I can see on my phone. And also it connects to apple health.

Customer service was helpful and watch arrived within 2days.

Well recommended

29 juillet 2024
Avis spontané
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Réponse de SFL

Thank you Maya, we are glad to hear that you are happy with the watch and service.

Noté 1 sur 5 étoiles

Very disappointed

Very disappointed, having purchased it in September 2023 it will no longer connect to my phone. I have had 2 x top IT friends try and rectify it but no joy so I now cannot even change the watch face.

A shame as when it was working it was perfect and very comfortable to wear and easy to access all the relevant info.

Prior to receiving the response below I emailed customer services which they have confirmed receipt of and will be reviewing my issue in the next fee days. Hopefully it will be resolved.....

26 juillet 2024
Avis spontané
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Réponse de SFL

Hi Jane R, Thank you for sharing your experience with us. We're sorry to hear that you're having trouble with your device connecting to your phone, especially since you initially enjoyed its features and comfort. We understand how frustrating this situation can be.
While it sounds like you've already tried various troubleshooting methods, we recommend contacting our customer support team for further assistance. They can provide additional guidance to help resolve the issue. We regret any inconvenience this has caused and appreciate your understanding.

Noté 1 sur 5 étoiles

Totally disappointed and annoyed

Totally disappointed and annoyed. My £100+ watch is obviously second hand. Impossible to connect to Bluetooth but, most importantly, the profile is set to a male, born in December 2009,175 high 65kg. Unfortunately, I am an elderly and disabled woman. The watch came with free air buds (new to me). I thought listening to music when going to bed could help my pain.

25 juillet 2024
Avis spontané
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Réponse de SFL

Hi Liliana, Thank you for your review and for bringing these concerns to our attention. We apologise for any confusion or frustration caused by your initial experience with the watch. We understand how important it is for our products to meet expectations and provide a positive experience.

We’re glad to hear that the issue has been resolved and would like to clarify that the model you purchased does not support account settings directly on the device. The information you mentioned, such as the profile details, must have been set up through the app on your phone.

If you have any further questions or need additional assistance, please don’t hesitate to reach out to our customer support team. We appreciate your feedback and will use it to continue improving our products and services.

Noté 5 sur 5 étoiles

Great watch superb quality

Great watch. This is our second watch for our daughter. It has everything we nees too keep tract of where she is and who contacts her. Ease of use

25 juillet 2024
Avis spontané
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Réponse de SFL

Thank you Darren, super glad to hear that the watch helps you keep an eye on your daughter!

Noté 5 sur 5 étoiles

The best purchase I could make!

The best purchase I could make!! Customer service very helpful and cheap watches. Already got 3 watches from them and they are all great

24 juillet 2024
Avis spontané
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Réponse de SFL

Thank you Pinos, happy to hear that you are enjoying all your watches!

Noté 5 sur 5 étoiles

Good watch

Good watch, came next day as I paid for faster service, nicely packaged and easy to set up. For the price you really cant fault it I think

11 juillet 2024
Avis spontané
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Réponse de SFL

Hi Frank, thank you for your review, we are super glad to hear that!

Noté 5 sur 5 étoiles

Greatful for the new watch

Greatful for the new watch, customer service very helpful to get correct watch.

I neeeded something for running.

Now got cheap watch that does the job!

15 juillet 2024
Avis spontané
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Réponse de SFL

Thank you Marny, we are glad to hear that!

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