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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered a smart ring from smartwatch for less. The ring then stopped charging, I tried to contact them with the email address provided and kept coming back undelivered. I tried to to to their websit... Voir plus

Noté 2 sur 5 étoiles

Very disappointed with this watch. BP and Heart Rate monitoring stopped working after 7 months, company says only guaranteed for 6 months!! Battery no longer holds charge for more than 48 hours, now u... Voir plus

Noté 5 sur 5 étoiles

Really good service and product. I accidentally forgot to put my house number, emailed straight away and it got fixed within 2 hours. I have now received the product and it is much better than what I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Recently bought a Ruimens budget smartwatch and can’t believe how fantastic it is - especially for the price! Wasn’t expecting too much, but have been delighted. It’s early days, but after downloadi... Voir plus

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À propos de l'entreprise


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3,0

Moyen

TrustScore 3 sur 5

563 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,0

Tous les avis

(563)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Lovely looking watch

Lovely looking watch, arrived quickly and it was easy to set up. All good from my side, coming back for gifts at Xmas

1 juillet 2024
Avis spontané
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Réponse de SFL

Thank you Felicity, happy to hear that!

Noté 1 sur 5 étoiles

DONT GO NEAR THIS COMPANY.

DONT GO NEAR THIS COMPANY..
Customer service absolutely shocking, takes 3 / 4days to reply. Order a watch on 16th, and select next day delivery & I am still awaiting my delivery & it's now the 27th June. Every time you contact them, they say theirs a problem and they will get it dispatched in the few day.. but nothing happens...

16 juin 2024
Avis spontané
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Réponse de SFL

Thank you for your feedback, and we apologise for the delay and poor service you experienced. We understand your frustration and have refunded the extra delivery charge as a gesture of goodwill.

We are glad to confirm that your order has now arrived and we are taking steps to improve our service. If you need any further assistance, please don't hesitate to contact us.

Noté 5 sur 5 étoiles

Does exactly what I need from smart…

Does exactly what I need from smart device and did not cost me a fortune! Fast delivery too. Only took 2 days to arrive to Derby. Thank you

13 juin 2024
Avis spontané
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Réponse de SFL

Thank you Claudia, we are glad to hear that you are happy with your smart watch.

Noté 5 sur 5 étoiles

I recently purchased from sfl despite…

I recently purchased from sfl despite the somewhat questionable reviews…but I couldn’t be happier with my experience. From the sleek design to the impressive features, this watch exceeded my expectations in every way. The customer service was good too, answering my questions promptly. The watch itself is fantastic, is comfortable, works flawlessly and it has become an essential part of my daily routine. Overall from my side I can recommend sfl and their watches.

3 juin 2024
Avis spontané
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Réponse de SFL

That is great to hear Kelsi, we are super glad you are loving your new watch! Thank you.

Noté 1 sur 5 étoiles

AVOID AVOID AVOID

AVOID AVOID AVOID - Customer service is worse than appalling, the smartwatches are too bulky for my wrist, they state a 14 day no quibble return and refund policy but customer service do not get back to you with anything of any use within that time frame so you are purposely outside of that time frame! - I have requested a return form several times but am yet to receive one! is this a scam or just plain incompetence?

11 juin 2024
Avis spontané
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Réponse de SFL

Hi Joanne, thank you for your feedback. We sincerely apologise for any inconvenience you’ve experienced. Our customer service team strives to respond within 48 hours, Monday to Friday. However, multiple emails can inadvertently push your request further back in the queue. We regret any delay this has caused.

Regarding your return, you are welcome to return the smartwatch for a refund. Please follow the instructions provided in our email to complete this process. We apologise for any confusion and are committed to resolving this matter promptly.

Noté 1 sur 5 étoiles

Awful customer service poor quality…

Awful customer service poor quality product
My partner brought me a watch for my birthday at the end of April, one of the straps it came with were faulty. The company did say they would replace free of charge however I had to chase this and it took nearly a month to arrive. The watch is no longer charging and it is also starting to come apart. I have emailed asking for a direct contact number as the company are being very vague in their emails. I have asked 3 times for a refund and the company are now ignoring my emails. Shocking and will be taking this further

31 mai 2024
Avis spontané
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Réponse de SFL

We are truly sorry to hear about your experience and apologise for the inconvenience caused. Our aim is to provide high-quality products and excellent customer service, and we regret that we have fallen short in your case.

We understand your frustration with the delay in receiving the replacement strap and the subsequent issues with the watch. We also apologise for any lack of clarity in our email communications and any delay in addressing your refund request.

Please rest assured that we are taking your feedback seriously. We will look into your case immediately.

Thank you for bringing this to our attention. We value your feedback and are committed to improving our service.

Noté 1 sur 5 étoiles

Abysmal Customer Service

Abysmal Customer Service, stay clear of this company. Ordered a smartwatch for my 7 year old son, watch arrived and i set it up, tried it out and gps tracking was out by almost 1/2 a mile so is useless if trying to track. Contacted customer services to return it. Now nearly 2 weeks later still waiting to get instructions on how to return and are saying im not entitled to refund. "14 DAY MONEY BACK GUARANTEE" "NO HASSLE RETURNS" dont make me laugh. Contacted trading standards. "Got a reply saying never rejected refund request" well your emails beg to differ

5 juin 2024
Avis spontané
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Réponse de SFL

Hi Steven, We apologise for the inconvenience you've experienced. We would like to clarify that we have never rejected your refund request. Please follow the return instructions provided in our emails to complete the process.

Thank you for your patience and understanding.

Noté 1 sur 5 étoiles

Scam company no actual telephone and…

Scam company no actual telephone and cancellations ignored. Don't use.

30 mai 2024
Avis spontané
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Réponse de SFL

We regret to hear about your experience. Based on the information provided, we haven't received any emails from you regarding a cancellation. Please reach out to us again so we can assist you promptly.

Thank you for your understanding.

Noté 1 sur 5 étoiles

Avoid at all costs

Avoid at all costs. My watch died within a week. I've asked for a refund and they offered me a replacement. I replied to say thanks but no, I'd rather have a refund and they are now ignoring my mails and have still not sent me any details on how to return this useless thing

26 mai 2024
Avis spontané
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Réponse de SFL

Hi Donna, thank you for sharing your feedback. We are sorry to hear about your experience with the watch.

We want to clarify that we have never rejected your request for a refund. Our policy requires customers to follow the return process to ensure a smooth transaction. We apologise if there was any confusion or delay in our communication.

Please return the item using the provided return details, and we will process your refund promptly. If you need the return details or further assistance, kindly check your email inbox or reach out to our customer service team directly. We are here to help and ensure your satisfaction.

Noté 5 sur 5 étoiles

The best spent money

The best spent money, I am trying to save us much as I can but keep living healthy lifestyle.
Sfl has delivered my activity tracker quickly and it was so cheap

25 mai 2024
Avis spontané
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Réponse de SFL

Thank you Mohil, we are super glad to hear that!

Noté 5 sur 5 étoiles

Very cool store.

Very cool store.

I love wide range of cheap products.

Also got a wireless charger which is great.

2 day delivery cannot beat!

18 mai 2024
Avis spontané
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Réponse de SFL

Thank you Laura, we are glad to hear that you are happy with the products!

Noté 5 sur 5 étoiles

Great next day delivery service

Great next day delivery service. I ordered my watch yesterday and it was here this morning.

The watch looks beautiful and more expensive than it actually is. Definitely recommended

17 mai 2024
Avis spontané
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Réponse de SFL

Thank you Senna, we are super glad to hear that!

Noté 5 sur 5 étoiles

Excellent product

Excellent product worth the it dose what it's said on product description long lasting battery

15 avril 2024
Avis spontané
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Réponse de SFL

Thank you Fadhel, we are super glad that you are enjoying your smartwatch!

Noté 5 sur 5 étoiles

Recently bought a Ruimens budget…

Recently bought a Ruimens budget smartwatch and can’t believe how fantastic it is - especially for the price!
Wasn’t expecting too much, but have been delighted. It’s early days, but after downloading the GloryFit app (needed help to pair it to my iPhone SE) everything seems to be working really well! Mainly needed it for the heart rate and steps, but it’s giving me so much more. Time will tell re battery life, but a big thumbs up so far!

28 avril 2024
Avis spontané
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Réponse de SFL

Thank you Sarah, glad you love it!

Noté 1 sur 5 étoiles

I paid 9.99 for next day delivery still…

I paid 9.99 for next day delivery still have not received my watch, no reply from company still, no tracking number received either, very disappointed 😔

23 avril 2024
Avis spontané
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Réponse de SFL

Hi Yvonne, I've looked into your tracking details and it appears that Royal Mail did attempt to deliver your parcel on time the next day, but unfortunately, there was no response at the address. They made another delivery attempt the following day with the same outcome. I recommend contacting Royal Mail or visiting your local depot to arrange for the collection of your parcel.

Noté 2 sur 5 étoiles

Bought a s21 watch thinking it was …

Bought a s21 watch thinking it was galaxys21 tried to return but u have 2 email company now had 3 emails discussing refund and can't be bothered with it so didn't return tried to wear it and it's just not there the quality my amazon£16 is better

3 avril 2024
Avis spontané
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Réponse de SFL

Hi Cassandra, thank you for your review. I apologise for any confusion, but we do not sell Samsung products, nor have we advertised such. To process your return, please reply to our emails. If you need further assistance, feel free to contact us.

Noté 3 sur 5 étoiles

Good value but dishonest discount offer

I've ordered from these guys before and thought the watch I got was good value for money and generally was left with a positive feeling.
This time however, I ordered 2 straps and was offered a discount code to get an extra 20% off, but when I applied the code, a delivery of more than half the discount was applied.
It just made the whole experience feel sneaky and underhanded.
Why not just say here's a code for an extra 5 or 6% off.
I haven't even received the products yet but already feeling like I wouldn't do business in future with them.
It looks like they do monitor these reviews so whoever thought people would still be happy that they are still getting something off, you've miscalculated badly as it just hurts the brand.

15 avril 2024
Avis spontané
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Réponse de SFL

Hi, thank you for taking the time to share your feedback. We're sorry to hear that your recent experience did not meet your expectations. I'd like to clarify that we offer free delivery on orders over £25, irrespective of any additional discounts applied through promo codes. This policy aims to provide added value to your purchases above this threshold.

We appreciate your input and are always looking for ways to enhance our services and transparency. We hope this clarifies any confusion, and we look forward to serving you better in the future.

Noté 5 sur 5 étoiles

Love my watch

Love my watch. I am doing golf, and always wanted to know how many steps I do. But did not want to spend a lot for more expensive watch.

Inexpensive alternative. Great.

All good

13 avril 2024
Avis spontané
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Réponse de SFL

Thank you Leon, we are glad to hear that you are loving your new watch!

Noté 5 sur 5 étoiles

Great great and great

Great great and great! Ace customer service got my new watch sorted. Quick delivery too.

Cannot fault these guys!

6 avril 2024
Avis spontané
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Réponse de SFL

Thank you Brien, we are super glad that you are enjoying your new watch!

Noté 5 sur 5 étoiles

Love it

Absolutely love this watch, no reactions to the metal, no issues with setting it up or working with it.
Best purchase.

3 avril 2024
Avis spontané
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Réponse de SFL

Thank you Claire, we are glad to hear that you are loving your new watch.

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