Our law firm has been a Smith.ai customer for several years. Their support staff is quick to respond and always ready to educate and train their agents when necessary.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Smith Ai team was repsonsive throughout onboarding. Several changes were made in response to the volume of calls and I am happy with the results.
L'entreprise a répondu
Reasonable service for price. To be clear the AI isn't the favorite of our clients. However, it does an adequate job of capturing data from callers and forwarding them to the correct person. At this t... Voir plus
L'entreprise a répondu
Our onboarding process was very easy. We had a dedicated contact who replied to all the requests promptly and found solutions that fit our unique needs.
L'entreprise a répondu
À propos de l'entreprise
- Services aux entreprises
- Service de développement des affaires
- Centre d'appel
- Entreprise de logiciels
- Entreprise de télécommunications
- Service de réponse téléphonique
Écrit par l'entreprise
Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our sophisticated, flexible AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available for escalations and more complex calls. AI Receptionist plans start at $95.00/month with a risk-free 30-day, money-back guarantee. We also offer Virtual Receptionist plans, which include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus our risk-free 30-day, money-back guarantee. With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time. With 5,000+ direct integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus thousands more through Zapier, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.
Smith.ai is fully 24/7!
Écrit par l'entreprise
- Smith.ai Receptionists are 24/7.
- Since 2015, Smith.ai has offered superior receptionist services for businesses by answering and returning phone calls. Learn more and sign up at http://smith.ai/
Try it risk free!
30-DAY MONEY-BACK GUARANTEE
The #1 rated call answering service with 99.7% accuracy, powered by AI and human receptionists.
Coordonnées de contact
P.O. Box 1296, 94023-1296, Los Altos, Etats-Unis
- (650) 727-6484
- hello@smith.ai
- smith.ai
4,4
Excellent
337 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Only want easy clients
Company was real big and bad about scheduling a consultation. As soon as it got remotely “outside the box” and I asked questions or asked for examples the guy stopped responding. Sent demo links that don’t work. Glad we didn’t sign.
1 décembre 2025
Avis spontané
Réponse : Smith.ai
Thanks for sharing, Tyler. We’re genuinely sorry your first experience didn’t reflect the level of responsiveness we aim to deliver.
We’re taking this seriously and have already used your feedback to coach our sales team and tighten our preparedness and follow-through. This occurrence isn’t representative of our prospects' typical experience with us — but it’s feedback we’re actively learning from.
We appreciate you taking the time to call this out, and we wish you the best moving forward.
The Strategic Advantages of Smith.ai for a leading restoration and remodeling firm
As a boutique restoration and remodeling firm serving high-value clients throughout Orange County, we needed a phone solution that matched our commitment to excellence. Smith.ai has exceeded our expectations by delivering professional, polished service that resonates with our discerning clientele from the very first contact. Their trained virtual receptionists understand our business and represent our brand flawlessly, providing the white-glove experience our clients expect, whether they're calling about a middle-of-the-night water emergency or planning a luxury kitchen remodel.
The 24/7 availability has been transformative for our emergency response business. Water damage, fire, and mold don't respect business hours, and Smith.ai ensures we never miss a critical call. Beyond just answering, their receptionists intelligently qualify leads, gather essential project details, and route calls appropriately, saving our team countless hours while ensuring every caller receives immediate, knowledgeable assistance. The seamless calendar integration mean appointments are scheduled in real-time and nothing falls through the cracks during our busiest periods.
What truly sets Smith.ai apart is delivering enterprise-level phone coverage without the overhead of hiring multiple in-house receptionists. The flat-rate per-call pricing is predictable and transparent, with no charges for the spam calls that their AI automatically blocks. For Sparkle Restoration, Smith.ai isn't just an answering service; it's a strategic partner that allows us to maintain our boutique approach while providing the responsiveness and professionalism our clients deserve.
Highly recommended for any service business where first impressions and rapid response matter.
25 décembre 2025
Avis spontané
Réponse : Smith.ai
Thanks so much for the thoughtful review, Cenmar! We’re proud to support Sparkle Restoration with professional call handling that delivers a true on-brand experience, whether it’s a late-night emergency or a planned remodel.
It’s great to hear how our 24/7 coverage, lead qualification, and real-time scheduling have helped you respond faster and stay focused during your busiest moments. Providing enterprise-level coverage is exactly what we aim for.
We appreciate the recommendation and are glad to be a strategic partner in helping you maintain your boutique approach while never missing a critical call.
Dishonest staff and an untrustworthy…
Dishonest staff and an untrustworthy company. I canceled during the trial period, yet they continued charging my credit card for five months without my knowledge. They denied the cancellation, never followed up as promised, and I later discovered they have an F rating with the BBB. This company should be avoided.
31 octobre 2025
Avis spontané
Réponse : Smith.ai
We’re sorry to hear this was your experience. That’s not the outcome we aim for, and we take concerns about billing and trust seriously.
To clarify the situation: We’ve reviewed our records carefully and were unable to find any cancellation request during your trial period. The first documented communication from you came on November 12, in response to a payment notice. At that point, our team acknowledged your request, worked to confirm the details, and later asked for your help locating any earlier cancellation message so we could investigate further. Unfortunately, we never received that information.
Your account was subsequently canceled, and throughout the process our team made multiple attempts to follow up and resolve the issue transparently. We don’t deny cancellations, and we don’t continue service intentionally without consent — but we do rely on documented requests to make changes accurately.
We understand your frustration, and we regret that this experience left you feeling unheard. At the same time, we stand by our processes, our communication records, and our commitment to operating with integrity.
If you’d like to reconnect and review this with our support team directly, we’re always open to a constructive conversation.
Smith.ai is the perfect solution for small businesses.
Smith.ai makes call handling for small businesses so simple. The setup process is quick and intuitive. When I have ran into issues the support team i quickly able to help identify my issue and offer a solution.
Having summaries of calls be sent to me via email allows me to review when I am able + allowing other staff to call back or reach out based on their preferred method of contact which Smith.ai gathers during the call.
I'm very pleased with this product and happy I came across it!
19 décembre 2025
Avis spontané
Réponse : Smith.ai
Thanks so much for the kind words, Zach! We’re glad Smith.ai has made call handling simpler for your business — from a smooth setup to fast, helpful support when you need it. It’s also great to know the call summaries are making follow-ups easier for your whole team. We appreciate you choosing Smith.ai and are excited to continue supporting your growth.
The AI Receptionist product streamlines…
The AI Receptionist product streamlines my firm by ensuring we capture every potential client call that comes in... 24/7.
16 décembre 2025
Avis spontané
Réponse : Smith.ai
Thanks for sharing this, Tom! We love that AI Receptionist is keeping your firm covered around the clock and making sure every potential client is captured.
Great Company
The service that the company provides is very professional and on point with what my business needs.
14 décembre 2025
Avis spontané
Réponse : Smith.ai
Thanks for the kind words, Enrique! We’re glad our service fits your business needs and delivers the level of professionalism you expect. We appreciate you trusting us to handle your calls and look forward to continuing to support your success.
The Smith.ai product and personnel are excellent
The Smith.ai product is excellent. I have a demanding law practice, and this addition was essential. Every person involved in the process was knowledgeable, kind, patient, and understanding. Steven Murray, Murray Law, LLC. Denver, CO
10 décembre 2025
Avis spontané
Réponse : Smith.ai
Steven, thanks for taking the time to share this! It’s great to hear that we've become an essential part of your fast-paced day-to-day. We’re proud to be in your corner and look forward to continuing to support your firm's success.
AI.Smith, hands down the most human friendly customer service team.
Ai. smith platform in itself is great, but what makes it stand apart is it onboarding team. They are extremely helpful and very proactive in giving solutions to all of the questions you might have about set up and usage of the service.
15 avril 2025
Avis spontané
Réponse : Smith.ai
Thanks for sharing, Valentin! We’re glad the platform’s working well for you — and even happier to hear our onboarding team made such a strong impression. Thanks for trusting us to support your business!
Don't hesitate, use Smith!
At first, I was hesitant to use Smith's AI Service. But when I saw how customizable it was, I decided to give it a try to use as an overflow reception service for my law firm. I was surprisingly happy. What's more, many people have complimented me and asked about it. I tell them we use"Smith"! Great experience!
20 novembre 2025
Avis spontané
Réponse : Smith.ai
Thanks for giving us a shot for your firm’s overflow calls — and even bigger thanks for sharing your experience, Carol! It’s awesome that your clients are noticing the AI Receptionist difference. Appreciate you spreading the word about Smith.ai, and we look forward to continuing to support your firm!
Smith AI to the rescue!
Alex C. provided exceptional service that went above and beyond our already high opinion of the entire Smith AI team and product. They took prompt action after taking the time to understand our needs and followed-up with clear communication. Again, all of this is on top of their wonderful virtual reception that cover all of our firm’s after-hours calls.
12 novembre 2025
Avis spontané
Réponse : Smith.ai
Thanks so much for sharing your exceptional experience, Roy!
It means a lot to know that our service exceeded your expectations. Taking time to understand your needs, moving fast, and keeping clear communication are exactly the standards we aim for, so it’s great to see that come through.
We’re excited to continue delivering at this level for your firm, and we'll be sure to give a shoutout to Alex!!
If I could give this business zero…
If I could give this business zero stars, I would. They made a lot of promises to get us to sign on and then could not do any of what they said they would do. Found a different company with far better ai capabilities for less than half the price. Smith also made me pay for multiple months of service that I didn't use - at all - while they were trying to help set up our account. RUN, don't walk to find another solution for your business.
6 novembre 2025
Avis spontané
Réponse : Smith.ai
Thank you for sharing your experience, Erica. We appreciate the opportunity to respond and to clarify what occurred. While we regret that your experience didn’t meet expectations, many of the delays in setup stemmed from awaiting responses when we attempted to reach your team, which prevented us from completing setup within the original money-back guarantee window.
After your onboarding call in early July, our team followed up multiple times to move forward with the configuration and finalize your call flow — the essential step needed to begin setup. Unfortunately, we didn’t receive an initial version of that flow until August 29, nearly a month after the guarantee period was originally set to end — and even then, the call flow we received from your team required major simplification before our work could begin. As a courtesy, we extended your billing date, effectively lengthening your refund eligibility to give your team more time. However, setup continued well beyond that period due to ongoing delays in receiving your finalized flow, which we needed to proceed.
Regarding your statement that we “could not do any of what we said,” the specific capability in question — using external intake forms — was not mentioned until late October, several months into setup. When it was raised, our account manager clarified that external forms aren’t yet compatible with AI Receptionist and offered a workable alternative, which was not pursued.
At no point did our team overpromise or guarantee functions that the AI Receptionist could not perform. In fact, we were transparent throughout setup about feasibility of all necessary features before activation.
Throughout this process, our team maintained consistent communication despite periods of unresponsiveness on your end, clearly informed you that feasibility needed to be confirmed before promising features, and extended courtesies to support your delays.
While we regret that the project didn’t move forward as planned, we remain proud of the transparency and diligence our team demonstrated while trying to make the system work for your needs.
Great experience for me and my customers!
I’ve been using Smith AI for the last four months. I was incredibly fearful about what my experience would be working with an AI company that had not been around for very long, but my biggest concerns were how it was going to have an impact on my customers. I just bought out my business partner in June and was essentially relaunching my business without having the sales staff that I previously had. I knew I needed help on a lot of it, I just wasn’t able to afford hiring a sales team to sit in the office and work alongside me. The system is very user-friendly in terms of setting up your AI assistant and my AI assistant answers and handles calls accordingly to how I set it up and based on customer interactions. It truly is remarkable! What I love the most is that if the caller wants to speak to a live person, my AI assistant will transfer the call over to a live person who then intern handles the call so professionally, and according to my preferences and preset standards I set for calls to be answered by live agents. I immediately get an email transcription for my AI assistant and or the live agent to myself, and my colleagues letting me know that a call came in and with every little detail about the call I absolutely love using Smith AI and don’t think I will change. I more believe I will grow my business with them as they grow by adding new call center services.
30 juin 2025
Avis spontané
Réponse : Smith.ai
Thanks so much for sharing your incredible story, Marlene! We’re thrilled that AI Receptionist has helped you relaunch your business with confidence and give your customers a seamless experience — from intelligent AI call handling to smooth handoffs to our human receptionists. We’re excited to continue earning your trust as we expand our capabilities and grow alongside your business.
I have been using Smith.AI for their AI Receptionist, SPAM blocker, FAQ calls and message taker.
I have been using Smith.AI for their customizable AI receptionist. It has been a game changer for my solo practitioner business. I spend more time with my patients and am not worried about missing a call or new lead.
1 juin 2025
Avis spontané
Réponse : Smith.ai
We’re thrilled to hear that AI Receptionist has made such a difference for your practice, Dat! Helping you spend less time worrying about missed calls is exactly what our AI Receptionist is designed to do. Thanks for sharing your experience and for trusting Smith.ai to help your business thrive.
Smith.ai used to be fantastic
Smith.ai used to be fantastic, they have been our answering service of choice for over 8 years. Within the last year their quality has declined significantly. Their departments are unorganized, there's no ownership for handling actual customer issues, response time on the back end is significantly delayed. Ironically, attempting to talk with someone who has any authority to make a decision is impossible. Simple issues and questions will go literally weeks before being properly answered, but more likely a canned or ai generated email with be received instead.
*Update*
Smith.ai has since done a fantastic job to help correct the issues we were experiencing, specifically when Coralyn and Christene got involved following up and continuing to ensure the accounts are updated and working correctly.
22 octobre 2025
Avis spontané
Réponse : Smith.ai
Jesse, we appreciate your many years with Smith.ai and truly regret that your recent experience fell short of the standard you’ve come to expect from us. Your feedback is fair, and we take it seriously.
After reviewing your account, it’s clear there were unnecessary delays during the setup of your new account between late October and early November. That’s not the smooth experience we aim to deliver, and we’ve already shared this internally to strengthen communication and accountability within our customer success process.
While we continue to advance our platform with AI technology, our human team remains at the center of everything we do. AI helps us respond faster and deliver more consistent results — it doesn’t replace the people behind the service or the ownership we take in supporting our clients. The situation you experienced isn’t reflective of our usual performance, and we’re taking steps to ensure it doesn’t happen again.
Thank you for sharing your honest perspective. Your feedback helps us improve and reinforces our commitment to the same quality and care that first earned your trust.
Don't get spammed with solicitors and…
Don't get spammed with solicitors and spam calls! Helps me respond quicker to my customers with answers to their questions when I return calls.
23 octobre 2025
Avis spontané
Réponse : Smith.ai
Shannon, thanks for sharing your review! We're glad that AI Receptionist has been helping your business by answering customer questions and reducing spam calls!
Not great receptionist who deny work
Not great receptionist who deny work, and state they book but never do. Customer service on management is sub par. They just want to grow
16 octobre 2025
Avis spontané
Réponse : Smith.ai
We appreciate you taking the time to share your thoughts, Boyd. We’re sorry to hear your recent experience didn’t meet expectations, and would like to clarify a few details.
Regarding your concern about appointment booking, we believe this may pertain to an instance where a live agent confirmed an appointment that was not booked. That call was promptly reviewed and addressed with the receptionist involved to ensure confirmed bookings are accurately completed moving forward. This was an isolated case, not reflective of our standard performance or quality.
On the customer service side, we understand there was some confusion about your discount period and call volume charges. After reviewing your account, we issued a service credit as an exception and shared steps to help you manage spam and sales calls so your monthly usage stays on track. As we’ve shown, we’re always happy to help you optimize your plan based on your needs.
Our goal is to provide transparent, high-quality service that supports your business. As such, we take feedback seriously — and we’ve consistently taken action on every concern you’ve raised.
Our focus has never been on growth for its own sake, but on helping our clients grow through better results and stronger support. We’re dedicated to your success and truly value the opportunity to improve.
We hope you’ll reconsider your review to reflect the responsiveness and care our team continues to provide.
We love Smith.ai
We love Smith.ai! The integration was smooth and the customer care we get for all our needs is beyond next level. We started with one location and a few months ago added another. Everyone is so nice and helpful and touch base with you even when you have not asked. They just like to keep in touch so you know they are there and available. True relationship experts! Thank you for being so easy to work with. Just to mention a few names: Hillary, Jose, and Jennifer and several others.
18 septembre 2025
Avis spontané
Réponse : Smith.ai
Thank you so much for the wonderful review, Tawnee! We’re thrilled to hear how smooth the integration with our AI Receptionist has been and that our team’s care and check-ins have made such a difference. The crew will be over the moon to see your kind words. We love supporting your growth across locations and look forward to continuing as your partner every step of the way!
Call Handling Made Easy
I love how Smith.ai lets me filter calls effortlessly—I can choose which callers go straight to voicemail and even mark spam so it never clogs up my phone. We get a lot of spam calls, and this feature makes everything so much easier in the long run. I also really appreciate the call-scheduling feature. It automatically books appointments based on my calendar, so I don’t have to enter anything manually. It saves me a ton of time and ensures I never miss an important call.
24 septembre 2025
Avis spontané
Réponse : Smith.ai
Thanks for the great review! We love that our filtering and scheduling features make running your business easier. We look forward to continuing to support your growth!
Phenomenal Company!
This is a phenomenal company to work with. We were lucky enough to have Janina as our onboarding specialist, and from day 1, her and Smith AI's services have made my life easier. I highly recommend this company!
24 septembre 2025
Avis spontané
Réponse : Smith.ai
Thanks so much for sharing, Dante! We’re thrilled that our onboarding team made the process smooth from day one. We’ll be sure to pass along your kind words to Janina. We’re grateful for your recommendation and excited to continue supporting your business!
AI Smith Answering Services has been a game-changer for our business.
AI Smith Answering Services has been a game-changer for our business. Every call is handled professionally, promptly, and with a friendly tone that makes our customers feel valued. They never miss a detail and always pass along accurate messages, saving us time and keeping our operations running smoothly. The team is reliable, easy to work with, and consistently goes above and beyond. Highly recommend their services to any business that wants to improve customer experience and never miss an opportunity.
5 juillet 2025
Avis spontané
Réponse : Smith.ai
Jofre, thank you so much for your kind words! We're thrilled to hear that Smith.ai has made such a positive impact on your business. We're glad our services are helping you save time and enhance your customer experience. We truly appreciate your recommendation and look forward to continuing to support your growth!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.