SmithRx Avis 

We’ve worked with SmithRx for several years and it has been a wonderful partnership for our agency and our clients. SmithRx does an incredible job adapting and innovating, as the PBM world is consistently evolving. We appreciate saving our clients money, but only if the member experience and care continue with high satisfaction. SmithRx does a great job of balancing both and we are proud to call them a partner.

Scam business covers cheap prescriptions but that's it. "Insurance" in name only. Sound the alarm if your company is switching over to these crooks. In fact as I read the glowing reviews, they all have very similar wording.....gee, I wonder why?

Our representative at SmithRx is responsive and attentive to our needs. The SmithRx Portal is user-friendly and offers the reporting features our clients need.

Every time we ask for assistance with a prescription or pharmacy issue, the individuals involved are very helpful and pleasant. They take urgency in solving whatever i have asked. You have a great team!

Chris Dyas has been great to work with. Always responsive and helpful if anything comes up.

Our company has several clients with SmithRx and their entire team is so thorough and responsive to all request or emails. They place our clients minds at easy to ensure cost savings within their companies pharmacy cost.

I am an account executive at a regional brokerage in the southeast. Our clients are mostly self-funded, of all sizes, and we always recommend SmithRx to those who carve-out Rx. Their customer service, sales and pharmacist teams are amazing and best in class.

Great activities and setting.

Our organization has been working with SmithRx as our pharmacy benefit manager (PBM) for the past year, and we wanted to share an honest, constructive review that may be helpful to others considering their services.
What We Appreciate:
Transparent Pricing Model: One of the standout features of SmithRx is their commitment to a transparent pass-through pricing model. This gave us a much clearer picture of what we were paying for and helped us build trust in the relationship.

Customer Support: Their member support team has been generally responsive and helpful. We've found that most issues brought to their attention are addressed quickly, and we appreciate the effort they put into member education.

Technology Platform: The online portal is user-friendly and provides good visibility into claims data and plan utilization. This has been useful for internal reporting and strategy.

Areas for Improvement:

Formulary Management: At times, we’ve noticed a lack of clarity or communication around formulary changes. When medications were added or removed, there was occasionally a lag in informing our team and members, which caused some disruption.

Pharmacy Network Access: While the network is generally broad, we did encounter a few limitations in certain geographic areas where access to preferred pharmacies was less than ideal.

Communication During Implementation: Our onboarding process with SmithRx could have benefited from clearer timelines and more proactive communication. Once we were fully up and running, things smoothed out, but the initial stages were bumpier than expected.

Final Thoughts:

Overall, SmithRx offers a refreshing alternative to traditional PBMs with their pricing transparency and member-centered approach. While there are areas that could use refinement—especially around communication and formulary transparency—the experience has been mostly positive, and we see potential for even greater improvement as the relationship continues.

Smith Rx is great at cost-cutting, but lousy at taking care of the people it insures. They've jerked me around on medication approval, most recently only approving a replacement drug that my hospital can't acquire because it's so recently approved. Run, don't walk away from them.

SmithRx has been an excellent partner with amazing service! Their technology platform is also impressive and gives members a variety of tools at their finger tips.

SmithRx continues to pair cost savings, transparency, and top-notch customer service for our clients. Great organization that is changing the pharmacy game!

SmithRx is a great PBM. Several of our clients have seen significant savings using them!

Will not okay my medication, I need for hot flashing.

SmithRX has been a fabulous partner in providing our employees convenient, affordable, prescription services. The customer service is outstanding.

As a benefits consultant, we started working with SmithRx for our self-funded clients a few years ago. I am very impressed with their leadership and every person we deal with. Very professional and knowledgable but most importantly, they do what they say they will do. Both from a cost perspective for the plan and member, they are a key disruptor (and desperately needed) in the self-funded plan market space. Working with them and the tools we have to make a difference in helping our clients are second to none! Thanks for your partnership, SmithRx.

We’ve had an excellent experience working with SmithRx! Their transparent, customer-first approach has made a significant difference in both cost savings and member support. Unlike traditional PBMs, SmithRx prioritizes affordability, efficiency, and accessibility, ensuring that employees receive the medications they need at the best possible price.

Their real-time reporting, proactive communication, and seamless integration with benefits platforms make plan administration incredibly easy. The customer support team is responsive and knowledgeable, always ready to assist with questions or escalations.

Since partnering with SmithRx, we've seen improved prescription access, lower costs, and an overall better experience for employees. I highly recommend them to any employer or broker looking for a trusted PBM partner that truly delivers value!

SmithRx has been a tremendous business partner helping us lower our pharmacy spend without sacrificing service and benefits. They have an amazing team of experts that helped me understand the nuances of pharmaceuticals and the industry. I've never had to wait more than 30 minutes for a response from our account manager or their team, and in the rare instance when an employee's problem could not be immediately resolved, the SmithRx team reaches out to explain options, so I don't have to. I can't say enough positive things about this company.

We have worked with Smith Rx since July 2022. Each representative is extremely courteous, professional and prompt in returning all calls. Our Account Manager is amazing. She is extremely knowledgeable and always prompt and thorough with all responses. I definitely would recommend Smith Rx.

Rx costs are out of control and SmithRx is doing their part to keep costs in check, or even lower prescription costs. It may mean the end user has to do a little more work but with costs increasing the way they are, it is understandable for people to have to be more involved. Thanks for doing what you do SmithRx!