Smooch Wedding Rings Avis 

352
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Nick was highly recommended to me after I mentioned that I was looking to buy an engagement ring, and I now completely understand why. He went out of his way on many occasions, arranging call... Voir plus

Noté 5 sur 5 étoiles

Huge thank you to Nicky and Lou for making this part of our wedding experience AMAZING! For going above and beyond there jobs to make us feel so special and delivering our perfect rings. My fussy Husb... Voir plus

Noté 5 sur 5 étoiles

We had a fantastic experience choosing our wedding rings with Nick at Smooch. From the moment he arrived, he made us feel completely at ease and took the time to understand exactly what we were... Voir plus

Noté 5 sur 5 étoiles

I can't say enough about these wonderful people. Approachable, friendly, so helpful and informative. I will be recommending this company to everyone who will listen to me. Thanks so much Alison!

À propos de l'entreprise

  1. Prestataire de mariage

Informations provenant de diverses sources externes

Smooch doesn't have shops - we bring our collection of beautiful wedding rings to your home. Every ring is made to order and guaranteed for life. See our website for more details - www.smoochrings.co.uk


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

352 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

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4,7

Tous les avis

(352)

42 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

We would 100% recommend smooch rings

We would 100% recommend smooch rings. It turned a very intimidating process for us both into a fun one. Ashley was so helpful, we never felt rushed, he wasn't pushy he was very keen for us to ensure we chose what we wanted and he was very knowledgeable. My engagement ring is quite an unusual shape so I ended up having a custom made ring and the process was very easy and I was reassured every step of the way. We both had our date engraved too. Definitely go for smooch rings! If you're in the South Wales area, even better if you get Ashley

6 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, me and my partner had an appointment to fit our busy schedules, the team go above and beyond, my fiancé has opted for a custom fit wedding band to match her engagement ring she was very pleased with the design and can’t wait to see the finished product. Big thanks to Louise

17 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Just wanted to let you know our rings…

Just wanted to let you know our rings arrived yesterday and last night we tried them on and they fit perfectly we are absolutely made up and so excited for the wedding now so we can wear them! So happy with what we chose and it’s all thanks to you! Thank you for helping us. Like I said from the moment I met you at the wedding Fayres I knew it was what I wanted. Thanks Nick for coming to our house it’s a memory we will always cherish.

29 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Super service for quality merchandise

Had never heard of this company before attending a wedding fair with my daughter and future son in law. Met Nick who was extremely helpful but not pushy and who explained all about Smooch. An appointment was arranged for Nick to visit at my daughter’s home for them to choose a wedding band for them both. I also wanted a new ring so I joined them. Nick spent a whole 3 hours with us all and we felt as though you were chatting to a friend. Not one of us felt pressured to buy anything but equally Nick was very knowledgeable and gave good advice. Would certainly recommend this company for their very personal one to one touch with an added bonus of very reasonably priced rings.

15 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

PAULINE IS THE BEST

My girlfriend uses Pauline for my engagement ring and was absolutely amazing with her, making the process calming and enjoyable and showing her different rings and even wedding rings that would go with it for future to make sure it was the perfect ring. I know Pauline personally and feel that she really encapsulated everything I could ever want in a ring.
I would recommend Pauline and smooch to everybody because their wide range of rings and abilities means they have the perfect ring for everyone. I can not thank Pauline enough for everything she has done for us and will 100% go to her when we get round to doing our wedding rings because I know I can trust in Pauline and smooch to have the most perfect experience

11 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Perfect

We ordered our wedding rings from Smooch in August and they arrived today. Love them! We're so impressed with the quality and attention to detail. A special mention to Nick, our sales representative. As two VERY indecisive people, he made us feel so comfortable and confident with our decision. Nick was so lovely and we didn't feel at all pressured. He had an amazing selection of rings for us to look at. Would highly recommend! Thank you x

5 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

The ring is absolutely stunning

The ring is absolutely stunning. It fits perfectly. Customer service has been extremely responsive and faultless. Very quick and convenient delivery. I could not be any happier with everything and would love to use again in the future!

30 septembre 2024
Avis spontané
Noté 2 sur 5 étoiles

Poor quality doesn’t stand the test of time

Myself and my husband have been married for 3 years. The service from the smooch representative was great, she was friendly, knowledgeable and we felt comfortable bringing her into our home.
However the quality of the rings is awful. My wedding band has diamonds across it and in 3 years 5 diamonds have fallen out and needed to be replaced. Smooch will do this free of charge but having to send it back regularly is such a pain. I’m done with it now and will be buying a new ring from another retailer. It’s so upsetting that I can’t wear the ring from my wedding day due to its poor quality.

Edit: sorry not sure how to reply. Yes I sent it back to have a diamond replaced. Then 2 more fell out and so I sent it to a different jeweler as this is a repeated problem and again 2 more have now fallen out. Am I able to contact you directly regarding this. I think I could need a replacement. Thank you for your reply

29 septembre 2024
Avis spontané
Logo de Smooch Wedding Rings

Réponse de Smooch Wedding Rings

Hi Hannah, I am so sorry that you have had problems with your ring. We would like the opportunity to re-make the ring at no cost to you. We can only see that the ring was send back to us once for a lost diamond, which we replaced. Please can you let us know if you returned it to us more than this?

Noté 5 sur 5 étoiles

Wedding Rings with Nick

We had such a lovely experience with Nick. There was absolutely no pressure and this was helped by being able to do this in our own home.
Nick brought a wide selection of rings, as well as sharing images within his portfolio that helped to really envisage what we wanted for our wedding rings.
Nick was attentive and informed, as well as being thoughtful and open about the costs- allowing us to make the best decision for us.
he really made us feel that whatever we wanted to do, was possible and it was great to hear how much Smooch looks after its customers and is committed to providing an all round fantastic service.
Now we’re just excited to get our rings!!

25 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

3 years on and still having a great experience

We've had our wedding rings for nearly 3 years now. Absolutely delighted with them. The Smooch company offered loads of choice and were one the few providers who were willing to quote and make for us in 14k gold (which matched my engagement ring) both rose and white versions. I got a custom cad to fit around my engagement ring, and the team even sent me a wax mould to fit. We revised it and got a remould which fits perfectly. Everything was really quick and we've had our ring cleaned too, so can vouch for years of good service.

22 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Stunning wedding rings

Hello Smooch wedding rings!!

We would just like to leave a 5/5-star review for our stunning wedding rings!! The gentleman that came out to our house in Mirfield was so very friendly and professional, he spent time with us answering any questions we had. He is an asset to your company and deserves praise. Please can you pass on our thanks and appreciation.
We love our wedding rings too they are of a high quality.
⭐️⭐️⭐️⭐️⭐️
From the Binns in Mirfield, West Yorkshire

24 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Pauline was absolutely amazing

Pauline was absolutely amazing, could not recommend her and smooch enough. Top quality customer service. 👏 Very pleased with smooch and their service.

30 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Exceeded my expectations…

Wonderful service which I have reviewed previously and provided a 5*. Now leaving another review as I have received the ring Nick helped me design and I couldn’t be happier! It was better than the drawing we created. Exceeded all expectations. Thank you so much Nick.

8 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

We met Floss at a wedding fair. She was very helpful and friendly. We liked the sound of someone being able to come to our home so we could try our rings as we so busy most of the time. Solomon came and showed us the rings, he was very helpful and all felt very relaxed. They made my wedding band to match my engagement ring and I’m over the moon with it! My partner loves his band too.

Thank you so much! Would highly recommend 😊

28 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Hi our rings arrived today and are perfect. Just wanted to say how impressed we have been with your company’s communication. Our rep Ashley was so helpful and always got back to us straight away if we had a question. The quality and fit of the rings are excellent. Thank you, I will be recommending your company!

15 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Rings

We met John at a wedding fair in Leeds a couple of years ago, he visited our home with a wide selection of rings and helped us create our own special rings. We had them delivered however they was slightly too small, sent them back and the were resized and back to us 2 weeks later. Fab service thank you! We look forward to treasuring them for years to come

25 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Smooch Pauline fabulous

We met Pauline (Merseyside) 2022 at a wedding fair in the Titanic hotel and we arranged an appointment with her for few weeks later. She is amazing, so friendly and feels like you've known her all your life. She didn't rush either of us and also gave us her opinion and all the options Smooch offer.
She has kept in contact the whole time since we placed our order and has made sure we are happy with the process. Head office have sent a CAD image over of our rings and we are absolutely in love with them just can't wait to wear them (wedding August 2024) and also they have answered every email enquiry I have sent quickly and in detail. I highly recommend smooch to everyone looking for their rings

14 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

We found smooch at a wedding showcase, they came to our house and we chose our rings I was keen to have one that matched my engagement band, it was so convenient especially with small children in tow, there was no pressure at all and they was so lovely, they sent a CAD design via email for me to approve. Our rings turned up today and they are both so gorgeous and we can’t wait to wear them! It’s also a lovely touch that smooch will clean and buff them for years to come free of charge!

12 mai 2024
Avis spontané

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