Easy to use, cheaper than going to the local passport photo place. Great customer service. Loved getting the photos in my email inbox
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Lisez les avis des autres
We thought this service would print and deliver the passport-size photos we uploaded, but instead, it just edited our existing photo and sent back a digital version, something we had already done ours... Voir plus
L'entreprise a répondu
Sooooo much better than the old days of going to the post office or FedEx or Walgreens. Fast, done from anywhere, and sized for your specific need. I’ll be using Snap2Pass for all my document photo ne... Voir plus
Tried to get passport pictures did separate orders and none of them gave access to pictures. Iwas vgarge bothvtimes for nothing. Ended up going to Walgreens. Out money with this company
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Transform your portrait photos into a compliant visa or passport photo with AI technology. Our machine learning model accurately detects faces, removes background, and resizes images to meet the document requirements with ease.
Coordonnées de contact
WestTown, 60642, Chicago, Etats-Unis
- info@snap2pass.com
- snap2pass.com
4,1
Bien
131 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Snap2Pass
I'm sorry to hear that your picture wasn't approved. We understand how frustrating this must be for you. We stand by our guarantee and would like to make this right. Please reach out to us directly at support@snap2pass.com with the details of your order, and we will look into the issue promptly. If you are not satisfied, we will certainly honor our money-back guarantee. Your satisfaction is our top priority, and we look forward to assisting you.
Recommend
Easy to use and quick to get approval or denial back! Great to use for visa pictures since no local places will take visa pictures.
9 février 2024
Snap2Pass was easy to use.
20 janvier 2024
Would not recommend
Charged me first and then told me I had to redo it because the photo wouldn’t work. If that was the case, why not tell me that before charging me?
20 janvier 2024
Réponse : Snap2Pass
Hello Gabriel,
We appreciate your feedback and apologize for any inconvenience you've experienced. At Snap2Pass, our commitment is to provide a satisfaction guarantee. If your photo does not meet the stringent requirements for passports or visas, we offer a money-back guarantee.
We understand the importance of every detail in these photos and our expert review, which takes place after payment, is a critical step to ensure that the standards are met. We apologize if this process was not clear at the outset.
Please reach out to our customer service team with your order details. We are ready to assist you with a retake to ensure your photo is compliant, or to initiate a refund should your photo be rejected by the authorities. Your satisfaction is paramount to us, and we're dedicated to making things right.
Thank you for your patience and for bringing this to our attention.
Warm regards,
Customer Service Team, Snap2Pass
Easy to use professional company! liked the ease in understanding the…
I liked the ease in understanding the procedure in using snap2pass.
25 janvier 2024
Finding Snap2Pass was a great find
Finding Snap2Pass was a great find, especially for getting a digital image for a Chinese visa. The process was simple (taking a photo with our cell phone and uploading it to the web site), fast (we got an immediate result), thorough (someone reviewed and verified that the image met the strict standard for a Chinese visa in less than an hour), and inexpensive. We spent much more time and money trying to do the same thing at Walgreens, and the images were not acceptable.
13 janvier 2024
Réponse : Snap2Pass
Hello Terry,
We're absolutely delighted to hear about your positive experience with Snap2Pass! Thank you for sharing how our service provided you with a quick, cost-effective, and hassle-free solution for your Chinese visa photo. It's fantastic to know we exceeded your expectations, especially compared to previous attempts elsewhere. We're here for you anytime you need us in the future!
Warm regards,
The Snap2Pass Team
Great service
Great service. The only areas for improvement are: they need to list the cost of the service on the website (I emailed to get it); and a receipt should be auto-generated after purchase.
10 janvier 2024
Visa photo rejected
The visa photo sent to me was not approved by during my visa appointment. The company was nice to refund my money and offer to redo the picture, but at the end of the day, I had to leave my visa interview to scramble for a photo.
15 décembre 2023
Réponse : Snap2Pass
I'm sorry to hear that your visa photo was not approved. We strive to ensure all photos meet the specific requirements and regret that we did not meet this standard for your appointment. We appreciate that you gave us the chance to correct the issue, and we understand the inconvenience caused despite the refund. We are committed to improving our service and would be grateful for another opportunity to provide you with a photo that meets the necessary criteria. If you're willing, please contact us directly at support@snap2pass.com to discuss how we can make this right for you.
This is a super app
This is a super app. We received our photos right away, and they were perfect size and quality. We're very thankful that we found it. Highly recommend it!
22 décembre 2023
photo quality poor, no response
photo quality poor. visa application rejected
yes i have sent email to both your info@ and support@ email address but have not received a reply
11 décembre 2023
Réponse : Snap2Pass
Our apologies for any inconvenience you've experienced. We have processed your refund, and the amount should be visible in your account soon. We've also sent detailed instructions for resubmitting a new photo for your visa application, free of charge.
We have responded to your initial email two days ago and have sent another follow-up today. Please check your spam or junk folder for our correspondence.
We are committed to ensuring your satisfaction and look forward to resolving this promptly.
Warm regards,
The Snap2Pass Team
So easy with your service!
28 octobre 2023
Quick photos that were all correct when…
Quick photos that were all correct when uploaded on visa website!
28 septembre 2023
Perfect Solution for Passport Photos
I was in a rush for passport photos and used Snap2Pass.com.
This service was affordable, fast, very easy to use, convenient to use from home, and most importantly, the passport photos were accepted.
Snap2Pass.com was the perfect solution for my passport photo needs.
25 juillet 2023
We got our Vietnam e-visa photos in a…
We had a little snag but the company support was amazing and made things right. We got our Vietnam e-visa photos in a file type that was not able to be loaded and had to troubleshoot this file conversion. When we alerted the company, they immediately looked into it, fixed the glitch so no one else would experience this, and refunded our payment for the inconvenience. I have so rarely had a company so responsive. I will definitely use them again for future visa needs.
16 septembre 2023
Réponse : Snap2Pass
We're sincerely sorry to hear about the inconvenience you've experienced with the file format of your Vietnam e-visa photos. Customer satisfaction is our top priority, and it's clear that we've fallen short in your case.
For your information, we typically provide photos in the standard .jpg format, which is widely accepted for e-visa applications. However, we understand that you've faced difficulties with this.
We invite you to reach out to us at support@snap2pass.com with your order ID so we can look into this issue further. If you're not satisfied with the service you've received, we're open to issuing a refund to make it right.
Thank you for bringing this matter to our attention, and we look forward to resolving it for you as swiftly as possible.
Best regards,
The Snap2Pass Team
Photo file format not compatible with Vietnamese e-visa page
Updated Review (see original review below): After getting a really lovely and very fast response back from the company, as well as a full refund, solely initiated by them, here was my response to their email---
"Thank you for your speedy and effective response. I'm happy to update my review to reflect the excellent customer service we've been given here. Thank you for finding and addressing the file problem (file was not named .jpg), for us and future users, and for acknowledging the impact it had on us. We appreciate you greatly and are happy we chose to use use for this service. I'll be very happy to use your service again!"
Original Review: Your company does not share the photo file in a format that is commonly used (like jpg) and so it cannot be uploaded to the Vietnamese e-visa application page because that page does not accept the file format you use. And, it's not clear from your website that this is the case and you don't give any instructions on how to convert the file to the right format (like simply naming the file with a .jpg at the end).
15 septembre 2023
Réponse : Snap2Pass
We're truly sorry to hear about the difficulties you've faced with the file format for your Vietnam e-visa photo. Your feedback is invaluable, and it's evident that we've missed the mark in your experience.
For your information, we typically provide photos in the standard .jpg format, which should be compatible with most e-visa application platforms. If you've encountered an issue with this, we sincerely apologize for any inconvenience it may have caused.
We invite you to reach out to us at support@snap2pass.com with your order ID. We're eager to investigate this issue and find a solution. If you're not satisfied with the service you've received, we're open to issuing a refund to make it right.
Thank you for bringing this to our attention, as it helps us improve our services. We look forward to resolving this issue for you as quickly as possible.
Best regards,
The Snap2Pass Team
Would use them again for speedy digital pictures!
Quick, reliable and easy to use. Well recommended.
18 mai 2023
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