trustcall.ai Avis 

**CloserX.ai / Snowie.ai / Trustcall.ai: Nearly a month waiting for a refund**

I am sharing this review under the names I have encountered associated with this service: **Snowie.ai, CloserX.ai, and Trustcall.ai**, so other buyers can recognize the service I am referring to.

I requested a refund within the timeframe stated in the company’s refund policy. It is now going on a month, and I still have not received it. I keep being told that my request needs to go to the billing department, but there has been no resolution. At this point, I feel strung along.

Customers should not have to spend weeks repeatedly following up to get a company to honor its own refund policy. Passing a request between departments does not resolve the issue.

I was also disappointed by the additional usage charges, including charges to test the app. In my experience, those costs were not clearly explained before purchase. Buyers need to know the actual cost of testing and using a product, not discover additional expenses after paying.

**My primary issue is the refund.** I requested it within the stated policy, and I expect the company to process it and provide written confirmation.

Based on my experience, I would not recommend purchasing this service, whether you encounter it as Snowie.ai, CloserX.ai, or Trustcall.ai. Review the refund terms and ask for a full breakdown of testing and usage charges before spending your money.

If I receive my refund, I will update this review to acknowledge it and explain how long the resolution took.

Actually one of the best platfroms out there for just 67 bucks which is insane and speech to speech model is very easy to sell rather than a normal voice ai

Don't use this app, the agent is terrible. It can't even read phone numbers properly. The worst part is you can't cancel your subscription inside the platform. You have to reach out to their chat team to do it. They told me it was canceled, but my card is still getting charged. I'm still paying for the subscription right now. At this point my last resort is to report them to my bank and cancel the card.

The web chat feature is awesome. I will not be missing anymore web leads that come to my website. This is a game changer. Best chat ever!

Snowie AI should be implemented as the heartbeat of our intelligent operations. It transforms every workflow into a living system — one that listens, learns, and responds in the moment. Instead of static processes and manual decision points, Snowie AI orchestrates the next best action with cinematic precision.

They said they have 4.5/5 good reviews on trust pilot ,but they laying,it clearly isn't

Working with Snowie.ai and has been outstanding. The support and assistance was timely and super helpful. I hightly recommend dealing with Snowie.ai because of the service and support. Support in systems like this can be critical. THis has been a great value and service.

Run!!!!!!!!
Purchase the product
1. Was told it was "nlimited",
"NO HIDDEN FEES"
NOT TRUE AT ALL they charge you for setting it up!!!!! Training your boy will cost you. 🤦🏼

2. The other not ornament that you paid for isn't available until you SCHEDULE A CONDERENCE CALL WITH THEM!!!! 😳🫣
Here is a cost paste direct from their UNLIMITED NEVER PAY AGAIN PLATFORM....

👉🏼Select Your Credit Plan
Choose the perfect plan to elevate your experience with premium features👈🏼🤔
👇🏼 we have to figure out how to even deal with the blatant lies!!!!! You can't setup or use the platform with them getting paid AGAIN!!! This is completely dishonest!!!!

STARTER
$50
333 Credits
$0.15 per minute

Professional
$200
2,000 Credits
$0.10 per minute

Pay with Stripe
Enterprise
$500
6,250 Credits
$0.08 per minute
_____

Imagine you but a car. When when you get it home the dealership locks your steering wheel and said "if you want the steering wheel tomorrow you have to pay a tag more".

👆🏾 That's what your get.

Now to be fair.... The actual product is actually phenomenal! It really is.
No lie one of the best.

This is a classic case of a company that has a great product but over values it.

I am extremely disappointed in the pricing structure. If they fix that, this tennis world probably a complete 180.

i purchsed their 67$ lifetime access which was 15 days money back guranteed, when i login to my dashboard and created an chat agent, they charged me for making an agent further for testing they charged me credits, for the reason i talked to their help center but regret that they accepted their cheating and offered me 200 credits which i refused and asked them for refund, which is still pending since last 1 week, each day i follow up and get the same reply as its in the process, they lie with false deals and once they get the payment you are gone, i highly recommend the community to be safe from these cheaters.

Absolutely Amazing experience with Ankit and his Team. I have had all my questions and concerns answered and now our Agency has gone LIVE with virtually no hick-ups! The customer Service is Incredible! This is just the beginning! THANK YOU

This is a fake product and they charge your card and then the app doesn’t work and you can’t login or do anything!

Had a great onboarding and always got help immediately for all my questions. I and my clients are very happy with the service and the performance of Snowie.ai. If you look for an easy-to-implement AI voice agent for your website, Snowie.ai is perfect to install in 60 minutes or less.

The people there were quite helpful in setting everything up. I loved the videos and custom graphics they made for me. They were a fun group over there at snowie.ai, I recommend them!

Snowie helped me build my funnel and ai agent that works really well. Highly recommend their service.

Team, supported from day one, landing page and logo design, high quality UGC video delivery for our nich, staff is very responsive and supportive and they good technical expertise , we are happy with their services
we can recommending if anyone looking for quality work

Absolutely love the support. We are coming from small country and having proper voice in our language is challenging. Yet the team is so on hand, been on multiple calls and they are hands on untill things doesn't get done.

Inside community, very interactive, high quality information

Absolutely amazing🤝

Snowie.ai is a real platform, but I requested a refund due to serious usability and transparency issues.

At the time of purchase, there was no clear information about credit pricing or consumption. The Voice AI agent on their own website also provided incorrect information about credit usage.

The platform is very buggy, and credits were consumed during the bot setup process, likely due to system errors, without any real conversations.

Instead of a refund, I was offered 1,000 credits (~$100). About 100 credits (~$10) were consumed almost instantly due to platform issues, without any real usage. I then used 13 credits in a short real test, which confirmed the Voice AI bot is not suitable for real-world use due to multiple bugs.

I later requested a partial refund but was ignored for ~40 days.

After posting a negative review, I was asked to remove it before receiving the refund and further attempts were made to dispute its authenticity. I provided Trustpilot with proof of purchase.

After ~50 days from my initial request, the refund was finally processed in full.

This review is updated post-refund to reflect the full experience.