Snuggledown Avis 

After scrolling through many reviews for various pillows etc decided on this company as they had many consistently great reviews. Tried & tested I can definitely totally agree - superb quality

Quick service

Pillows sent don’t match the description of the one I ordered. Have emailed twice now and have had no reply back as I wish to have the pillows returned. Some response would be appreciated. This is a shame as the delivery time was excellent.

Product electric blanket - intelligent warmth (topper) Blanket good quality well made and value for money. However, the instructions for operating, are at best confusing , at worst useless! :-
Page 5. Using your blanket
Heat / Time settings - does not explain purpose of the timer? I cannot understand the purpose of long hours preheating blanket? Does the blanket switch off after reaching set temperature? and then keep it at that setting? Why leave it for 9 or 12 hours
After preheating why switch off before getting into bed ( does this mean set 0 on heat control? Or 0 on the on/off switch? Confusing!!
The instructions Using your blanket do not
mention how the overheat or cut out works when set to 0.
If the blanket cuts out after the timer expires why can’t you lay down to sleep? What if you forget to switch off the slide on/off?
Instructions say “ designed to pre heat” “should not be left on when you are in bed” “turn control off before getting into bed”. Why can I go to sleep and the blanket keep me warm for 9hours? What is point of timer? If I don’t get into bed how do I know heat setting and timer set as required?

Sorry, but either I’m being ‘thick’ or these instructions need clarification .

the pillows arrived quickly and i like them!

The mattress topper arrived a few days after ordering. The first night I didn’t sleep well at all as it was very hot (all materials are polyester). I contacted customer services via their online messaging platform about a return but never had a response.

Just what I needed

Great duvet great service

I was a bit nervous about getting a new duvet but it was all worth it. So snuggly and although slightly 'noisy' it is much more dense than our previous one and easy to wrap around your body without getting too hot.

I bought a Goose and feather down duvet a couple of years ago. The filling has over time moved toward the edges of the duvet. I've been told there are small holes in each section of the duvet where the goose feathers are blown into when manufactured. These holes are not subsequently sown up. Over time the feathers has moved through these holes and lumped up at the edges of the duvet. Repeated attempts to contact the company have failed. This morning the phone system just cut me off 3 times then a message said the company was now closed for the day? The duvet is unusable but before I discard it I wanted to feed back my experience. The company however does not want to answer my concerns.

Well package, arrived a day early

After sales email responses are appalling. I have emailed three times regarding an issue and have yet to get a reply. Disappointed.

Very good experience. Order reached on time . Good quality stuff

Order delivered with the bag that the order was in open and tried to contact company on numerous occasions but heard no response not even an acknowledgement

Excellent service straight forward ordering and prompt delivery

Great product, easy to order and arrived quickly.

I expected the pillows to be a bit more firmer than they were

order never received...no reply from customer service either

Very disappointed, I ordered a bauble from them on 30th November and still haven't received it, I've tried to contact the company via there link on website and nobody has gotten back to me. Really not happy with the company or the service.