i've read all the bad reviews thinking my order might be different, it was not. i had faith when i was told my package entered the US and passed through customs but here i am a month after i placed my... Voir plus
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Package hasn’t arrived. Royal mail said it delivered weeks ago, nothing at my door. USPS says it’s in customs for over a month now. Asked for a refund, no response, no money back.
I’ve made multiple orders from this company and have always been great. The other day i made an order and some items did not arrive due to them being out of stock, i got in touch and responded the sam... Voir plus
SnusHaven is my absolute favorite shop for nicotine products! I’ve placed several orders before, and everything has always gone smoothly. With my latest order, I had a small issue, but Ian fro... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are a UK based nicotine pouch distributor, we strive to create the best customer experience every time.
Coordonnées de contact
Royaume-Uni
- Reuben@snushaven.co.uk
- snushaven.com
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N'a pas répondu aux avis négatifs
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Perfect
On time to the US, great quality pouches, and sent a free mystery can as well. Will order again fs
Good time (4 day shipping uk) and 3…
Good time (4 day shipping uk) and 3 free pots with first order. Great
Amazing service
Amazing service, any problems they sort it out, fast delivery and on time
cancelled my expensive order 5 months…
cancelled my expensive order 5 months ago and they still refuse to give me my refund and customer service has started ghosting me. terrible company
its been almost a month since i ordered…
its been almost a month since i ordered 130$ with shipping and i haven’t received an update and when i reached out for customer support they did not help
the price (which was mine main concern)…
the price (which was mine main concern) was reasonable according to the average price in my country. I'm from Italy and The delivery took only 5 days. The product was perfect (it was 5 cans of siberia). I would say that snusheaven it's worth it expecially if you make use of the special offers.
Great
Honestly it took 5 days to get my tubs . Everthing is good and in perfect condition and 5 days of shipping to the US is amazing . And Kopan did great with the Haven Grape Cola . Snushaven is the Goat and I’m already ordering more. This is also my 4th order .
I didn’t get my package after waiting…
I didn’t get my package after waiting three months and I still haven’t received my package but customer service was really good
It’s been 2 months since I ordered and…
It’s been 2 months since I ordered and still haven’t received it
Slow customer support
Slow customer support, no reply from instagram, email, website chat
Lees dit !
Het pakket is snel bezorgd binnen 3 dagen , ook kreeg ik updates van wat er met het pakket gebeurt. Mijn snus is ook helemaal in goede conditie aangekomen
I ordered like 2 months ago and wait a…
I ordered like 2 months ago and wait a while for my package then I saw it got sent back , so I texted them and it took like 2 weeks for them to respond and they finally sent it back and I finally got my package after like 2 -3 months and not all the snus I ordered were in the package, pls get in contact with me to send me the missing snus that was not in my package. Thank you
I ordered 4 packs of some snus and they…
I ordered 4 packs of some snus and they did not deliver and its been 3 weeks i talked to a support team member who said they would refund my order in no more than 10 days well its been well over that this company is msotly a scam
I received my order #28162 6th…
I received my order #28162 6th December, but it turned out to be open. Only two items from the entire order were delivered, the rest are missing. The Royal Mail photo shows that the parcel was opened before it was received. Support doesn’t answer me.
I ordered around a month ago and it…
I ordered around a month ago and it said my order was returned back to the sender, I tried to contact customer support and no answer. I spent almost $70 to receive nothing. Hoping for a reshipment.
My order hasn't arrived for 2 months…
My order hasn't arrived for 2 months and i don't think I'm going to receive it
Snushaven’s products are good and Ive…
Snushaven’s products are good and Ive ordered from them a few times but when orders go missing and never arrive, which happens often, they become completely useless and support is zero help. It doesn't matter who you email or if you use their chat-box. They will just outright ignore you and you will never see any of what you ordered.I am satisfied when my packages make it to me but when they don’t it just gets extremely annoying because you spent all that money to get nothing. It is really unfortunate and I understand that I am US based and shipments and customs can be difficult but the customer support just sucks
Customer service is egregious
the customer service has been horrible. The dude only replys thru the website never email. And is cold and rude and unhelpful. Delaying and pushing problems. I haven't heard from them in a week. And I have no idea whats going on with my order. They won't refund me. Orderd from snuzyn and snusme both arrived and we're cheaper. Customer service is so great over there to Never shopping here again 🤞
Great experience
Tried mint Havens for the first time and could be one of my favs, fast shipping and nice to add a free tub. Will buy from here again.
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