Have not build our snuzpod5 yet as it arrived with one of the legs snapped in half. Incredibly disappointing to receive something damaged however I rang Snuz and they immediately despatched replacem... Voir plus
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Lisez les avis des autres
Products are not fit for use. I got a snuzpod 5, the wheels are tiny so it’s very hard to rock or move around and there’s a hard piece of wood near to top of the mattress which we were unaware of unti... Voir plus
L'entreprise a répondu
10/10 customer service I thought I would write a review as this company went above and beyond to solve an issue I had. I dealt with a few customer service representatives but Demi in particula... Voir plus
L'entreprise a répondu
Cannot fault the service given by Snuz! Placed an order on their website (which was super easy to navigate) and my items were delivered speedily! All in perfect condition. The instructions were really... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Shop at the official home of the award-winning SnuzPod bedside crib, SnuzPouch nappy-change sleeping bag and super stylish SnuzKot cot bed collection!
Coordonnées de contact
The Green, CV35 0JE, Stratford Upon Avon, Royaume-Uni
- 0800 145 6536
- hello@snuz.co.uk
- snuz.co.uk
3,6
Moyen
365 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Amazing customer service
Received a faulty part where a fixing came out where it shouldn't have. Contacted Snuz on Monday and was helped by Holly, was all sorted and had replacement parts by Thursday. Excellent customer service.
12 octobre 2023
Avis spontané
Réponse de Snüz
Hi there!
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Holly will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
Brilliant customer service
The customer service at Snuz have been amazing helping me with a issue I had with my snuzpod4,
One item was faulty so I contacted the team via telephone and same day they sent out a replacement for the faulty part on next day delivery!
Was shocked with how fast the service was.
Demi, who was the agent dealing with this issue for me was so attentive, friendly and understanding.
11 octobre 2023
Avis spontané
Réponse de Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you. Thank you for naming Demi, she will be so pleased that she has been able to help.
Best wishes
Snuz CE Team
A part of my snuzpod had broken after a…
A part of my snuzpod had broken after a few months of use, I emailed in and in less than 24 hours Demi had a replacement part shipped. We love our snuzpod and the customer service is the best I’ve experience. Thank you Demi!
15 septembre 2023
Avis spontané
Réponse de Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us!
Best wishes,
Holly
Can not fault the customer service I…
Can not fault the customer service I have received from Demi. Friendly, efficient and nothing was too much trouble. A credit to the business.
6 septembre 2023
Avis spontané
Réponse de Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Demi will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
Highly recommend
We live in Sweden and bought SnüzPod 4 through Amazon. Being unsure about sheets and one step of the assembly, we contacted Snüz UK and have been helped by Holly. They have been very professional and polite and helped us in resolving all issues. I highly recommend them. Also the product has a great finishing and feels like premium quality.
23 août 2023
Avis spontané
Réponse de Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Holly will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
Excellent customer service!
Excellent customer service and such rapid responses! We had a faulty part for our Snuzpod 4 and the two customer service reps I dealt with couldn’t have been more understanding and helpful! I had a replacement part in 2 days.
9 août 2023
Avis spontané
Réponse de Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us!
Best wishes,
Snuz CE Team.
Fantastic service and very helpful!
Demi really helped me out of a tight spot when I managed to snap a part on my sons bed (completely my fault)
I sent out a hopeful message, and my prayers were answered immediately!
Top service, thanks again!!
1 août 2023
Avis spontané
Réponse de Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Demi will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
Really helpful customer service
Really helpful customer service. I’d ordered a bundle with a mobile. The first one was broken so I was sent a replacement. That was the wrong colour so I got back in touch and I was told I could have a replacement straightaway.
27 juillet 2023
Avis spontané
Réponse de Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Holly
Snuzpod 4 and customer service
Bought the Snuzpod 4 - some stitching was wrong on the bassinet so made it impossible to build. Emailed on Monday and had a new bassinet set by Friday - outstanding customer service with prompt replies (all within 24 hours). All built now and looks lovely, can’t wait to use it.
21 juillet 2023
Avis spontané
Réponse de Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you.
Best wishes
Demi
Customer Support
Customer support were excellent when there was an issue with my product - they replaced a part straightaway at no extra cost.
11 juillet 2023
Avis spontané
Réponse de Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us!
From other reviews I have now read
From other reviews I have now read, receiving faulty goods isn't out of the ordinary. We received our babies cot with parts missing. We contacted customer services that required a lot of information to deal with the issue. We sent photos of what was missing and received an email to say replacements had been sent. We were happy with the resolution, however when the parts arrived they weren't the right parts even with a photo of what was needed? So now we have no bed for our baby still, and for the price I have paid for this product I'm really not happy and expect a hell of a lot better.
9 juillet 2023
Avis spontané
Réponse de Snüz
Hi Jade,
Thank you for taking the time to leave us a review.
We are so sorry to hear about your recent experience with your SnuzKot. We do appreciate all feedback that we receive from our customers as this does help us to improve both our products and service.
Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can rectify this for you as quickly as possible.
Best wishes
Snuz CE Team
Amazing customer service experience
An amazing customer service experience. Well done Snüz for employing such a hard-working, dedicated customer support team. Demi solved our issue promptly and had a kind, professional manner. We already believed Snüz to be a company of quality products and now believe this is supported by a quality team.
4 juillet 2023
Avis spontané
Réponse de Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Demi will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
great customer service
Customer service has been great, sorted out a minor issue so quickly!
29 juin 2023
Avis spontané
Réponse de Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us!
Demi
Demi dealt with an issue I had with my SnuzPod. She was very helpful and efficient. We communicated by email only and were able to resolve the issue in less than an hour.
23 juin 2023
Avis spontané
Réponse de Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Demi will be so pleased that she was able to assist you efficiently.
Great customer service
We had an issue with our new snuzpod crib. I contacted customer services and Demi got back to me very quickly and has pretty much resolved our issue already, we are just waiting on the new parts being delivered. Absolutely recommend this company!
22 juin 2023
Avis spontané
Réponse de Snüz
Hi Lynsey,
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Demi will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
Demi is a superstar
Demi is a superstar! I received amazing and efficient support from start to finish. My issue was quickly resolved with great consideration and communication! An absolute asset to the company, thank you so much Demi!
22 juin 2023
Avis spontané
Réponse de Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Demi will be so pleased that she was able to assist you efficiently.
Amazing service from Holly at Snuz
Amazing service from Holly - provided us with a new stand when ours became faulty - honoured our warranty and was very professional and helpful.
Thankyou kindly holly we love our Snuz products there 10 out of 10
20 juin 2023
Avis spontané
Réponse de Snüz
Thank you for your review! We are so sorry for the issue that you encountered with your stand but we are so pleased that we have been able to resolve this promptly for you. Thank you for naming Holly, we love a name shout-out and she will be so pleased to hear this feedback!
Demi
Demi, the lady who emailed me from Snuz, was fantastic and efficient at resolving my issue. She responded and acted quickly, sending out the parts required. I’m so grateful for this and would now 100% repurchase from Snuz again.
Thanks Demi!
9 juin 2023
Avis spontané
Love the Snuz cloud
Love the Snuz cloud. Bought one for my first child. We use it every night and now for my second, we have bought another one. Exceptional customer service from Snuz. I had a comment and they responded within a few hours and acted very promptly. Highly recommend
7 juin 2023
Avis spontané
Demi was very helpful and answered my…
Demi was very helpful and answered my query straight away, resolving the problem for me
Her customer service was excellent and thanks to her I have the resolution I wanted
2 juin 2023
Avis spontané
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