Snüz Avis 

Brilliant support and response from the Parts team, couldn't fault them! Thanks so much, excited to start using the cot :)

I recently purchased a baby bed and related items from Snüz.
Although there was initially a misunderstanding regarding the shipping cost, I was truly impressed by how promptly and kindly the team responded.

Your communication was clear, professional, and considerate, which immediately put me at ease and reassured me that I was in good hands. Thank you for taking the time to address my concerns so sincerely—it made a real difference.

The item arrived safely and even earlier than expected. The product quality is excellent, and I’m confident it will serve our growing family well for years to come.

This experience showed me that Snüz is a company that can be trusted not only for the quality of your products, but also for your integrity in customer service. I truly appreciate your support and would be happy to shop with you again in the future.

Thank you again for everything!

I love my Moses basket bundle complete with waterproof mattress protector and sheets. It looks just as it does on the picture online- which is great! There was a minor issue where I had 2 waterproof mattress protectors turn up instead of 2 sheets. But having said that the company were very quick to rectify this issue with quick turn around response times and a new sheet being sent out with haste - free of charge for the inconvenience. Therefore I would recommend this company and their products!

Had a problem with the moses basket stand and within 30 mins the problem was all resolved and replacement organised
Cannot praise Tes enough for her politeness, prompt reply and excellent service

Great product great customer service. I ordered some parts and dpd lost one of the parcels. Snuz customer service went mile and beyond with delivering a missing part on the day of baby arrival.
5*****
Thank you so much guys.

FISHY Chemical stink on new mattress directly out of sealed packaging. The smell is incredibly strong and unpleasant. And can NOT be safe for babies. After spend £100s their amazing product is let down by a stinking mattress. Disgusting

needed a replacement part for snuz 4 was showing out of stock online. rang customer services who were able to process an order for me. this was all done within 48 hours. just waiting for part to arrive. excellent customer service thanks Demi

Great customer service.
Tegan was super helpful and ensured my query was responded to and dealt with quickly.
Great

Parcel didn’t arrive. Tegan from customer services emailed to say they would investigate and a refund would be issued within 24 hours. I’ve emailed and emailed to chase this and rang the customer service line that always seems to be closed. DO NOT BUY FROM THIS COMPANY! Worst customer service ever.

Excellent product and excellent customer service.
We have the Snuzpod 4. We noticed a fault with one of the legs which meant we couldn't attach the reflux bar. We contacted Snuzpod and they sent out a replacement part which arrived in 2 days. Our issue is now resolved. I'm really impressed and highly recommend.

Excellent customer service. Tegan was brilliant. I had an issue where a part wasn’t aligning up. She sent me a new one that same week. That also wouldn’t fit properly and so she sent me x2 of every part on the side that wasn’t correct just in case and everything fits perfectly now. People are quick to complain but we need to recognise good customer service when we receive it. Thank you so much. 1st class experience and my problem has been solved quickly.

Had an issue with an old Snuzpod4 that had pealed paint from all the edges. Even though it was out of warranty and not something they had seen before, they still replaced it next day, free of charge.

Snuz are an example of great customer service and genuine care for their users. Will continue to always buy from them!

Absolutely frustrating experience as first time parents. Ordered all bassinet, sheets, accessories etc. We paid $70 for 2 pack of bassinet sheets, waited weeks for delivery and received the wrong items, twice! Living overseas on a US military base, we don’t have access to USPS for returns and customer service told us nothing could be done. Left feedback to seller, no response. If they can’t fix a simple order mistake, what if something was wrong with the actual bassinet?! International buyers, beware, if they mess up, you’re the one paying for it. A complete waste of money. I chose this company for its supposed quality, never again.

Very helpful and cooperative staff after parts of our delivery were damaged during transit. Replacement parts were sent immediately. Tes even allowed us to exchange a mattress when we discovered it was the wrong size..

Great customer service. We received the snuz studio as a gift and it was from a different supplier not bought directly from Snuz but they replaced the faulty part with no questions asked. Tegan was exceptional throughout and kept us updated.

I recently had an issue with my snuzpod 4 and unfortunately had a few different problems which happened, which really put me off the snuzpod. But the service I received from Tegan was absolutely amazing and was so quick in solving the different issues I had, and making sure I received everything in perfect working condition which I’m so grateful for. So impressed with her service and how kind and understanding she was.

Fantastic service. Had a small problem with the mattress after it came out of the box and it hadn’t flattened correctly. They quickly addressed the issue and sent me out a replacement. Highly recommend

Great service from Tes in Customer Services. Thanks

I am extremely satisfied with the customer service at Snuz.co.uk! From the very first contact, they were fast, friendly, and incredibly helpful. They took the time to understand my question and immediately provided a suitable solution. The entire process was smooth and professional, making me feel truly valued as a customer. This is customer service at its best – a company that genuinely cares about its customers. I would highly recommend Snuz without hesitation!

Tes helped me smoothly and quickly and thank you for the GDW offered.