Snüz Avis 

Upon assembly of the Snuzbaskit stand, it was clear a defective item had been dispatched. Due to a crucial built-in metal part within the stand's frame missing, this left us in a position where the Snuzbaskit is unusable, as stand is not able to be erected. The stand was evidently not Quality Assurance checked due to missing built-in part, and a very striking and sizable green line ruining the appearance of the stand.

Customer Service promised next day delivery of replacement parts that could be used to rectify the situation, however this delivery failed to occur and emails have since been ignored.

I had stressed many times that I am heavily pregnant with baby due absolutely any day, and will therefore not have anywhere to sleep due to the unusable order. Additionally,
I voiced that I cannot be inconvenienced waiting around for all day deliveries, when I have important antenatal commitments. A great deal of undue stress and inconvenience has been caused, totally unnecessary to my health and wellbeing that is failing to be catered to and respected by Snuz.

Urgent remedy of the failed delivery is still required along with recompense for faulty goods, undue stress and upset, total inconvenience, continued chasing and complete lack of action.

Baby arriving any day at all has nowhere to sleep as a result of Snuz' failings.

Please do not ask me contact yourselves via telephone or email to resolve, I have already reached out via email on more than one occassion and I am being ignored, hence I am not prepared to call. Simply have this urgent matter resolved today 17.10.24 as a heavily pregnant woman mustn't be expected to sacrifice precious time and energy.

Excellent customer service, issue resolved quickly with friendly staff.

Most companies can only dream of operating the standards and quality provided by Demi and her remarkable team at the Snüz company.
I recently experienced first hand how this gem of a company are able to offer their magnificent product portfolio whilst simultaneously delivering a truly 5* customer service experience that goes beyond anything I’ve encountered. A spectacular experience from start to finish. Thank you Snüz team!

Exceptional service and good quality products.

I cannot recommend Demi from snuzpod enough. There was a problem with my delivery and it was sorted out and replaced in no time!

Demi was very helpful and sorted my query quickly, thank you!

Purchased a snuz pod 4 as we were under the impression it was a next to me crib. It looks lovely and functions well as a stand alone cot, however the lip cannot be removed and means baby always needs to be lifted in and out, and you cannot feed baby to sleep while they are lying down in it. This encourages bed sharing if baby can’t tolerate transfers to cot (this is a lot of babies) which is a lot more dangerous than a next 2 me. Completely defeats the purpose, this functions as essentially a fancy Moses basket so is a waste of money. The pod fits poorly on the base also and is a little slanted.

I recently had an issue with a product I received from Snuz, but their customer service went above and beyond to make it right. From the moment I reached out, Demi, the customer service assistant, was incredibly polite, helpful, and focused on ensuring I was completely satisfied. Demi listened to my concerns and went the extra mile to resolve the issue quickly and efficiently, keeping me updated throughout the entire process.

I couldn’t be happier with the outcome, and it’s clear that Snuz not only offers high-quality baby furniture but also exceptional customer care. A special thank you to Demi for her professionalism and kindness—I really appreciated all your help! I highly recommend Snuz to anyone looking for great products and outstanding service. Grateful for all the help especially since having a baby 3 weeks earlier than due date.

Really disappointing customer service experience with the brand. Our inherited Snuzpod4 came with a damaged U panel. We were very happy to be able to order a replacement part which took a long time to arrive. When it did arrive, the box was battered and the item inside was of a different colour. The team claim it's the same 'natural' shade and that variations are normal. However, this is not a difference in shade but a completely different colour that was delivered to us.

Excellent customer service and swift delivery of a missing part. The Snuz basket and stand are quality products and they look beautiful.

Amazing customer service.

Demi was amazing from start to finish helping answer our all our queries and also sourcing a spare part we desperately needed for our cot. She went above and beyond and we are very grateful! Thank you :)

Order placed on 20 July 2024 with payment taken the same day, promising free next day delivery. Still no goods received by 29 July with baby due next week! Called the phone number just now to be informed there would be a 2 minute wait on hold but after 10 minutes they stated no operators available and cut me off!!!!! No product and poor customer service/experience = 1 star performance

Really great customer service! Excellent communication from Demi who helped to resolve an issue we had with a faulty part and arrange a replacement. Thank you!

Ordered Moses basket and stand for my daughter who is expecting a baby in a few weeks. She received it yesterday and is absolutely delighted. I’m told ‘It looks just like the online photos and is just perfect’. A huge thanks to Nadean who replied very quickly to my email inquiring when it might be delivered. Excellent customer service!

I bought a cot a couple of years ago via a reseller. All great, but when I came to turn it into a toddler bed I realised there was a part missing. I contacted Demi at Snuz and within the week I had the replacement part sent out, at no cost. Exemplary customer service.

Demi was wonderful and her responses were prompt. She helped me remedy an urgent situation that wasn’t a fault of Snuz UK at all.

I cannot fault the customer service from Demi and the team at Snuz. My issue was fixed quickly and nothing was too much trouble. Their products are great too, not only safe and practical but they look great as well. 10/10

We bought a snuz pod for our own use and since we loved it, we bought a second one for our relative. But they decided to simply use ours, so we now had an unopened snuz pod. Before ordering the snuz, we had called the company and inquired if there is free returns if we didn’t like the product. They said they offer free returns. But now they have gone back on their word saying we should return at our own expense. Now we are stuck with a snuz pod that will be very expensive to return. On the other hand, they sell it on Amazon and have free returns there. They could’ve easily offered the option of buying it from Amazon. Also, they have refused to even provide a return shipping label which I’m sure would cost less than us figuring out our own return shipping, even if we had to pay for it. Overall very disappointed with the customer care.

I was disappointed with the delay in delivery with my Snuz extension kit, so talked to Demi and was really impressed with her exceptional and excellent care in sorting the issue out, many thanks.