Have not build our snuzpod5 yet as it arrived with one of the legs snapped in half. Incredibly disappointing to receive something damaged however I rang Snuz and they immediately despatched replacem... Voir plus
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Lisez les avis des autres
Products are not fit for use. I got a snuzpod 5, the wheels are tiny so it’s very hard to rock or move around and there’s a hard piece of wood near to top of the mattress which we were unaware of unti... Voir plus
L'entreprise a répondu
Spent hundreds of pounds on Snuz, great kids beds, etc. But when you need help you find customer service has gone AWOL and been replaced with a useless AI that does not recognise emails or orders. The... Voir plus
L'entreprise a répondu
10/10 customer service I thought I would write a review as this company went above and beyond to solve an issue I had. I dealt with a few customer service representatives but Demi in particula... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Shop at the official home of the award-winning SnuzPod bedside crib, SnuzPouch nappy-change sleeping bag and super stylish SnuzKot cot bed collection!
Coordonnées de contact
The Green, CV35 0JE, Stratford Upon Avon, Royaume-Uni
- 0800 145 6536
- hello@snuz.co.uk
- snuz.co.uk
3,5
Moyen
364 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best customer service I’ve ever…
Best customer service I’ve ever received. Had a really helpful advisor called Ben help me. Got my query sorted no bother, nothing was too too much trouble and honestly felt like he went out of his way to help me.
Left feeling very happy and brightened up my rubbish week! Thank you
4 mars 2024
Avis spontané
Réponse de Snüz
Thank you for leaving us such a lovely review! We are extremely proud of our customer experience advisors and the service they provide so its great to see a named feedback!
Best wishes,
Snuz CE Team
Small discrepancy with a Snuz Pod…
Small discrepancy with a Snuz Pod bundle, possibly the quickest resolution I've ever seen. Best customer service
1 mars 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a review! we are sorry to hear you had an issue with your Snuz product however we are very happy to see that the issue was resolved.
Best wishes,
Snuz CE Team
Fantastic customer service!
Amazing customer service and amazing product. Thank you so much (0:
28 février 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a review! We are please to see you love our products and Customer service as much as we do!
Best wishes,
Snuz CE Team
Quick response to my query and…
Quick response to my query and replacement parts arranged the day after I contacted. Very polite and helpful service from Ben. Thank you.
27 février 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a review! Its great to see that Ben solved your issue and in a polite and timely way.
Best wishes,
Snuz CE Team
Excellent customer service
I contacted customer services and Ben got back in touch with me. Unfortunately it was regarding parts of the snuz pod I had received being damaged, however Bens very prompt response seen replacement parts be sent very quickly.
I accidentally requested the wrong replacement part and again Ben replied very quickly and got the correct part sent. Excellent, customer centred care.
Thank you!
23 février 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a review! we are sorry to hear you had an issue with your Snuz product however we are very happy to see that Ben solved your issue.
Best wishes,
Snuz CE Team
Fantastic customer service
Fantastic customer service, friendly helpful resolve my order issue immediately ! Really happy with the service. Thanks so much really appreciate it!
20 février 2024
Avis spontané
Réponse de Snüz
Thank you for leaving us a review! Its great to hear your issues was resolved and you had a great interaction with our customer Experience team
The excellent Customer Service I…
The excellent Customer Service I received from Demi was a pleasant surprise. She was very understanding of my issue and went out of her way to re-assure me. After our initial phone conversation she contacted me by e-mail to keep me up-to-date and she resolved my issue on the same day. She was very polite, kind and efficient and is a credit to her company, if only more Customer Service personnel were this invested in their customers the business world would run a lot more efficiently. Well done Demi
13 février 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a review! Its great to hear Demi went above and beyond and gave you a fantastic customer journey.
Best wishes,
CE Team
Purchase of spare part not listed on website
Had sent a query a couple of days ago but didn’t hear a reply.
Needed to buy a spare part that I had broken.
Called up and part ordered quickly with a 1- 2 day dispatch.
Can’t fault the quick response and help
13 février 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a review, Its great to hear your issues were resolved! Best wishes, CE Team
Demi was very efficient
Demi was very quick, clear and efficient at dealing with my enquiring after receiving a faulty product and was able to get one sent out that will be with me in 1-2 working days. Thank you Demi.
9 février 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz product, However we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is to our customers.
Best wishes
Snuz CE team
Excellent customer service
Excellent customer service. Brilliant and very knowledgeable, expert. Would highly recommend this company. Resolved issues immediately without hesitation. Thank you again.
1 février 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a wonderful review! We are happy to see your issue was resolved in a timely manner.
Best wishes
Snuz CE team
Speedy turnaround
We had a missing part. We sent an email the evening before and got a response first thing.
A little back and forth to provide info but they always replied quickly, had the matter wrapped up within a matter of hours after their first engagement
31 janvier 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz Product however we are happy to see this has been resolved!
Best wishes
Snuz CE team
Great customer service
30 janvier 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a great review!
Best wishes,
Snuz CE Team
Great help!
I had lost a part of the Snuzpod 4 and I contacted Snuz customer service. Demi helped me tremendously. She was very friendly and thought in terms of solutions. She eventually sent the missing part and I received it within a few days. Great experience with Snuz and Demi from customer service!
23 janvier 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz product, However we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is to our customers.
Best wishes
Snuz CE team
Demi at Snuz was highly professional
Demi at Snuz was highly professional, supportive and resolved my query quickly. Very happy. Thank you
26 janvier 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a review! Its great to hear Demi supported you with your needs and we are proud to have her on our team!
Many Thanks,
Snuz CE Team
I had an issue with delivery
I had an issue with delivery. A very quick phone call and follow up email with Demi. And it was very quickly resolved. Demi has been super helpful - for which I’m grateful! Thanks Demi!
24 janvier 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with the delivery of your order however we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is.
Best wishes
Snuz CE team
Customer Service Gold
worked with Demi from customer services team and she was amazing!
easy to deal with, solution orientated and really professional.
keeping the brand name in high esteem from us.
outstanding service!
17 janvier 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out! and its fantastic to see Demi is doing us proud
Best wishes
Snuz CE team
Good service- original order not…
Good service- original order not delivered due to delivery company, fast response from Demi at snuz and issue resolved. 👌🏽
25 janvier 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Holly
Excellent customer service
Unfortunately one of the products I purchased for my baby was faulty after a few months of use. I contacted the snuz team via email and I spoke with Demi who couldn’t of been more helpful, after sending the required information (such as proof of purchase etc) she instantly resolved my issue and sent me a replacement. Being a first time mummy to a newborn baby Demi made my complaint turn into a super positive experience and outcome and saved me from one less thing to have to stress about! Thank you so much!
24 janvier 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us We are sorry to hear you receive a product that was not our usual standard.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Snuz CE team
Réponse de Snüz
Thank you for taking the time to leave us a review!
Thank you for naming Ben, we love a name shout-out! and glad we resolved the issue promptly
Best wishes
Snuz CE Team
Good customer service
Demi at customer service team is very responsive for the missing part request i sent over.
22 janvier 2024
Avis spontané
Réponse de Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Snuz CE Team
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