I had an issue where I couldn't find the books I had purchased online. and I was feeling quite frustrated. However, the technical support team was absolutely fantastic! They risponded me promptly, und... Voir plus
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Io dopo 2 anni che li ho comprati ad oggi non sono riuscito ancora ad utilizzarli perché si disaccoppiano dalla app e ora non li collega più. Volevo sapere se ci fosse un reset specifico per i parast... Voir plus
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Bel prodotto che offre un bel quadro di dati quali-quantitativi della prestazione sportiva di chi li indossa. Semplice da usare dal punto di vista tencologico ma di qualità elevata per la sicurezza di... Voir plus
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Recensione xSeed2 – Un salto di qualità enorme Sto utilizzando i nuovi parastinchi modello xSeed2 (versione più piccola) e ci tenevo a condividere la mia esperienza, perché il miglioramen... Voir plus
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À propos de l'entreprise
- Magasin d'articles de football
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- Entreprise de logiciels
- Magasin d'équipements sportifs d'extérieur
Écrit par l'entreprise
At Soccerment, we are committed to revolutionising football through cutting-edge performance analytics. Our mission is to empower players, coaches, and clubs by making elite-grade insights accessible to all levels of the game. We integrate advanced wearable technology, AI-driven analytics platforms, and video analysis tools to deliver a comprehensive understanding of player and team performances. Our flagship solutions, such as the XSEED smart shin guards and the XVALUE.AI analytics platform, allow users to collect, visualise, and interpret performance data with unprecedented accuracy and ease. Soccerment’s technology is designed to democratise data access, promoting meritocracy and objective decision-making in football. By combining scalable hardware with powerful software, we bridge the gap between amateur and professional standards, helping talents emerge based on objective metrics rather than subjective impressions. Currently, Soccerment’s solutions are used by thousands of players worldwide, including those in top-tier professional leagues. We continuously invest in research and development to stay at the forefront of sports science and innovation, with a strong focus on youth development and talent identification. At Soccerment, we believe that better data leads to better decisions, and better decisions lead to a better game. Join us in shaping the future of football, one data point at a time.
Coordonnées de contact
Via Bernardo Rucellai 10, 20126, Milano, Italie
- +39 02 91328122
- info@soccerment.com
- soccerment.com
4,5
Excellent
151 avis
Aucun historique récent de demande d’avis
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The team was very helpful & extremely…
The team was very helpful & extremely nice!
Always a fast answer & very accurate.
8 janvier 2025
Avis spontané
Réponse de Soccerment
Thank you for your wonderful feedback! 🌟 We’re thrilled to hear that our team was helpful and provided quick, accurate responses. Your satisfaction is very important to us, and it’s great to know we’ve met your expectations.
If there’s anything else we can assist you with, don’t hesitate to reach out. Thanks again for your support and kind words!
Super effective assistance service both in pre and post service
Super effective service both in the pre and post service
They helped me in everything with a lot of professionalism and kindness
Thanks, Marco Bracco
7 janvier 2025
Avis spontané
Réponse de Soccerment
Thank you, Marco, for your kind words and fantastic feedback! 🌟 We’re delighted to hear that you found our assistance both professional and kind, and that we were able to support you effectively before and after the service.
Your satisfaction is our priority, and it’s always rewarding to know we’ve made a positive impact. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thanks again for choosing us, and we look forward to serving you in the future!
Supporto tecnico top
"Un grande grazie a Martina e Gabriele per la loro straordinaria professionalità nella risoluzione del problema con i parastinchi Soccerment. La loro competenza e disponibilità sono state fondamentali e sono molto grato per il supporto ricevuto!"
7 janvier 2025
Avis spontané
Réponse de Soccerment
Grazie mille per il tuo fantastico feedback! 🌟 Siamo davvero felici di sapere che Martina e Gabriele sono stati in grado di aiutarti con competenza e professionalità nella risoluzione del problema con i parastinchi Soccerment.
Il nostro team si impegna sempre al massimo per offrire il miglior supporto possibile, e le tue parole ci motivano a fare sempre meglio. Se dovessi avere bisogno di ulteriore assistenza, non esitare a contattarci.
Grazie ancora per aver scelto Soccerment! ⚽
Réponse de Soccerment
Thank you for your feedback! 🌟 We’re glad to hear that your item arrived on time and that everything met your expectations.
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Thank you for choosing Soccerment! ⚽
Crappy experience so far
First the shinguards did not connect… then they did, but we were unable to update the firmware. After about 10 attempts the update started, but after 5% the app constantly crashed. On two iphone 16 pro and one ipad. The following day the firmware loaded finally, but the app is still crashing frequently. Then the shinguards never loaded to 100% (one stuck at 73 and the other at 92%). Again… plug, unplug, plug, unplug… finally loaded to 100%. Following morning, both down to 75%!!!! Over night…. Great idea but extremely poor execution. No focus on quality
11 décembre 2024
Réponse de Soccerment
Thank you for sharing your detailed feedback. We are truly sorry for the issues you’ve faced with the shin guards and app. Your frustration is completely understandable, and we regret that your experience has not met your expectations so far.
After receiving your initial feedback, we reached out to assist and worked to address the issues you encountered. However, we noticed that we didn’t hear back after our follow-up email to confirm if the problem was resolved. We genuinely want to ensure everything is working properly for you and would be happy to help further.
Please don’t hesitate to get in touch with us again at info@soccerment.com, and we’ll do our best to resolve any remaining concerns. Your satisfaction is important to us, and we’re committed to improving your experience!
TOP service
Servizio assistenza veramente TOP.
Mai una mail senza risposta e sempre disponibili a risolvere qualsiasi problema. Addirittura mi hanno sostituito un parastinco che ha avuto un problema sulla batteria dopo circa 1 anno e mezzo di uso da parte di mio figlio.
24 octobre 2024
Avis spontané
Réponse de Soccerment
Ciao Francesco, grazie mille per la recensione!
La nostra missione non finisce con la vendita, vogliamo che l'esperienza con i parastinchi smart XSEED sia eccellente nel lungo periodo.
Per noi di Soccerment, un servizio assistenza reattivo e disponibile è fondamentale tanto quanto la tecnologia che portiamo in campo. Siamo felici che tuo figlio possa continuare a tracciare i suoi dati senza interruzioni.
Un grande in bocca al lupo per la stagione!
XSEED Team
I received excell5 Starsent and highly…
I received excellent and highly professional support
22 septembre 2024
Avis spontané
Réponse de Soccerment
Hi Hugo, thank you for the 5-star review!
We are delighted to hear that you received excellent assistance. At Soccerment, we believe that professional customer support is key to helping our athletes get the most out of their XSEED smart shin guards.
We remain at your disposal to ensure your performance tracking experience is always seamless. Best regards,
XSEED Team
Servizio di assistenza ottimi
Servizio di assistenza ottimi, la ragazza che mi ha aiutato, Martina Beccati, é stata veramente molto gentile, educata e soprattutto disponibile.
Servizio da 10 e lode, complimenti.
24 juillet 2024
Avis spontané
Réponse de Soccerment
Ciao, grazie infinite per questo 10 e lode!
Leggere il nome di Martina associato a un'esperienza così positiva ci riempie di orgoglio. In Soccerment, crediamo che una tecnologia avanzata come quella dei parastinchi smart XSEED debba essere sempre affiancata da un supporto umano, gentile e competente.
A presto!
XSEED Team
Réponse de Soccerment
Grazie per il tuo entusiasmo e il tuo feedback positivo! 🌟 Siamo felici che il nostro personale abbia soddisfatto le tue aspettative. La tua soddisfazione è la nostra priorità!
Se hai bisogno di ulteriore assistenza o hai domande, siamo sempre a tua disposizione. Grazie per aver scelto Soccerment! ⚽
Very reactive Customers support service
Top customer service , looking forward now to use & test the premium version .
Thank you guys
15 avril 2024
Réponse de Soccerment
Dear Fouad,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you experienced with the activation of your premium service.
Upon reviewing our records, we confirm that an activation code was sent to your registered email. However, we understand that issues can occur, and we are more than willing to resolve this promptly.
To ensure you can start enjoying your premium service, we have already resent the activation code.
We are here to assist with any other questions or concerns you may have, and we are committed to providing you with efficient and reliable service. Your satisfaction is very important to us, and we want to make sure your experience with our App meets your expectations.
Thank you for your patience and understanding.
Warm regards,
Soccerment Team
Looking for goalkeeper's new metrics
I would like to congratulate you, i find your product very interesting and intuitive as well as useful,i look forward to the introduction of new metrics in particular for the role of the goalkeeper
10 avril 2024
Réponse de Soccerment
Hello Alessandro, thank you for your feedback and 4-star rating!
We are delighted that you find our XSEED smart shin guards intuitive and useful. We greatly appreciate your suggestion regarding goalkeeper metrics. This is a very specific area of soccer data analysis (as it involves different movement patterns than field players), but we are constantly working to expand our algorithms.
We will take your feedback on board. Thank you for helping us improve the game!
The XSEED team
Good product, improvements needed, low value for money (private users)
Bought two sets of shinguards - both for youth football league 3 and premiere league. While the shinguards work in principle very well, there are some observations which I think are important to know about.
The app is currently changed, so that you now have to pay for the most functions where your data is shown as combined summary.
All that is left now as free data is the summary of a single sessions, which makes the shinguard an expensive accessory with not much value for the money. Also the amount of sessions you may store isnow limited. If that had been more clear, I would not have spent roughly 400 Euro for the shinguards as a private user.
What Soccerment desperately needs to do is to find out, what kind of customer segment the company really serves. As I see it only professional clubs would consider paying 100 Euro per year for full functionality access of the shinguards. However, for that to happen, the app, steering and updates for software should be manageable centrally from one access point. That is not the case, so the paywall introduced last week will only disgruntle the majority of soccerment customers, who are private persons - it feels at least like a slap in the face. At the same time, private users contribute with their data to the quality of the further development.
Also the app needs some major improvements:
1. It is not possible the go back from certain choices, e.g. when you choose to provide final whistle data, you cannot abort doing so. You need to close the app instead and start over.
2. It is not possible to enter data on football fields independent of a match or training session. So first when the shinguards are used for a session, I can afterwards enter the data for a football field. This is not very userfriendly and makes no sense functionality wise. The process for this takes also offset in your actual location. So if you drive home after the match and want to process the match at home, you need to scroll around on a map in the app in order to find the location of the football field. You cannot search the adress of the field, so it is a search and find game, where you spent time on scrolling around.
3. The Bluetooth connection takes at times very long to establish when starting a session. Eventhough the shins are shown in the app as being present, it can take upto 2 minutes to start a session.
4. Downloading sessions shows same problem,connection may take a tremendous amount of time, eventhough the shins are placed right next to the phone.
5. Right now (14th of April) processing of sessions does not workat all. I think this is due to the fact, that soccerment is changing its server structure and that will disappear once they are done. But right now the shins are an expensive accessorie without any usage.
6. Updating the shins to new software versions is nerve-wracking. Sometimes the update starts at once without problems, sometimes the shins simply do not want to connect, so the process is hanging... when that happens (I had made three updates for 4 shins - hanging happened three times), you need to keep your fingers crossed, that you do not interrupt an already executing update when restarting the app. So far I was lucky and the shins have the latest versions installed.
7. You cannot delete sessions.
Having said all of this and to summarize: Soccerment has a decent product. It needs improvement which is a normal process for new launched products. The support is very friendly and straight forward. Exchange of one damaged shinguard was as example no problem at all.
The value for money is low with introduction of a paywall - at least for private customers. Professional customers / clubs will need centralised steering of the shins for the team and further access to underlying data, which is to my understanding not available yet.
Would I recommend the product? Yes, but only with extended functionality, which went down the drain with the pay wall.
Customer segmentation in between private and team level can be done smarter and money can be made in a different way than the envisaged one. This means though development for professional clubs needs to be enhanced.
With the actual policy around the paywall and the improvement points mentiond only 3 stars.
14 avril 2024
Avis spontané
Réponse de Soccerment
Dear JL,
Thank you for taking the time to provide such a detailed review of our Smart Shin Guards and associated app. We deeply value your feedback and appreciate your insights, which are essential in helping us enhance our products and services.
We understand your concerns regarding the recent changes to our app's pricing structure and functionality. Our intention with the modification of our subscription policies was to support the continuous development and improvement of our services while also offering advanced features such as AI-powered Analysis through our Virtual Coach and various metrics for Performance Monitoring that meet the needs of our diverse customer base. However, we acknowledge that this transition may not have met everyone’s expectations, and we apologize for any inconvenience caused.
With respect to the app functionalities you mentioned, we are actively working to address these items to improve the user experience. Specifically, we aim to streamline the navigation within the app, improve the responsiveness of our Bluetooth connectivity, and enhance the overall reliability of data handling and session processing. Your suggestions about managing updates and data entry are key and will be taken into consideration as we plan our upcoming updates.
We also recognize the importance of clear communication regarding our product offerings and are committed to better distinguishing between the needs of private users and professional clubs. To achieve this, we will highlight the benefits and advantages of our Smart Shin Guards in comparison to traditional GPS vests or trackers. For private users, our focus is on technical stats tracking, offering detailed and actionable performance data. For professional clubs, we provide comprehensive reports, including tactical metrics, that are valuable not only for Performance Analysts but also for Match Analysts and coaches. This tailored approach ensures that each segment derives the greatest value from our products.
Thank you once again for your feedback and for appreciating our customer support team’s efforts. We are committed to continually improving and hope to restore your full confidence in our products.
Should you have any more insights or require further assistance, please do not hesitate to reach out directly.
Warm regards,
XSEED Team
Azienda fantastica con un servizio di…
Azienda fantastica con un servizio di assistenza eccezionale.
Consiglio per il prodotto: prevedete in dotazione dei tappini per le porte usb perchè nell'uso si riempono di terriccio e poi non si riescono a caricare.
3 avril 2024
Avis spontané
Réponse de Soccerment
Ciao Pierluigi, grazie mille per le 5 stelle e per il suggerimento super costruttivo!
Siamo felici che il nostro servizio assistenza ti abbia soddisfatto. Prendiamo molto seriamente i consigli di chi usa i nostri parastinchi smart XSEED sul campo ogni settimana. L'idea dei tappini di protezione per la porta USB è ottima.
Grazie per il supporto a Soccerment e buona stagione!
XSEED Team
Io dopo 2 anni che li ho comprati ad…
Io dopo 2 anni che li ho comprati ad oggi non sono riuscito ancora ad utilizzarli perché si disaccoppiano dalla app e ora non li collega più. Volevo sapere se ci fosse un reset specifico per i parastinchi in modo da poterli sincronizzare dall'inizio.
Vi ringrazio per avermi contattato subito per darmi delle informazioni su come poterli resettare e poterli utilizzare. Grazie mille e buona serata.
24 mars 2024
Avis spontané
Réponse de Soccerment
Ciao Mauro, grazie mille per aver aggiornato la recensione!
Siamo felici che il nostro supporto tecnico sia riuscito a fornirti subito le indicazioni corrette per il reset dei tuoi parastinchi smart XSEED.
Se servisse altro, ci trovi sempre alla mail customerservice@soccerment.com.
Grazie nuovamente!
XSEED Team
sono rimasta delusa
sono rimasta delusa, mio figlio non li usa perchè sono troppo pesanti e in partita non li riesce a mettere ... non troppo chiara la spiegazione nell'acquisto, infatti mi sono ritrovata ad aver acquistato due porta parastinchi... senza saperlo.. no! bocciati .. mi spiace investimento sbagliato!
28 novembre 2023
Réponse de Soccerment
Ciao Paola,
Grazie per aver condiviso il tuo feedback con noi.
Siamo dispiaciuti di apprendere che i parastinchi non hanno soddisfatto appieno le tue aspettative. Il nostro obiettivo è garantire che ogni cliente abbia un'ottima esperienza con i nostri prodotti, quindi saremmo lieti di lavorare con te per migliorare la tua esperienza da 3 a 5 stelle.
Ti invitiamo a contattare direttamente Nicolò Gasparini, VP Marketing and Sales di Soccerment, all'indirizzo email nicolo.gasparini@soccerment.com. Sarà lieto di assisterti e di rispondere a tutte le tue domande.
Il tuo feedback è estremamente prezioso per noi e ci aiuterà a migliorare i nostri prodotti e servizi. Speriamo di poter migliorare la tua esperienza con i nostri prodotti.
Cordiali saluti,
Team Soccerment
Benim 14 yaşındaki oğluma aldığım bu…
Benim 14 yaşındaki oğluma aldığım bu alet çocuğumun hızlanmasını ve iki ayağını kullanmasını sağladı. Nasıl sağladı diye sorarsaniz. Her antrenmandan Santa biraz daha fazlasını yapmaya calisti
21 novembre 2023
Réponse de Soccerment
Dear Adem,
Thank you so much for taking the time to share your experience with XSEED. We're thrilled to hear that the device has had such a positive impact on your son's training sessions!
It's wonderful to learn that XSEED has helped your son develop his speed and footwork. We're dedicated to providing products that help enhance players' performance and enjoyment of the game, and it's rewarding to hear that we've succeeded in doing so for your family.
Your feedback means a lot to us, and it motivates us to continue delivering high-quality products and services. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Thank you once again for your support, and we wish your son all the best in his football journey!
Best regards,
The Soccerment Team
MOLTO BENE
MOLTO BENE, A VOLTE COMPLICATO GEOLOCALIZZARE I CAMPI (GIOCANDO A 7/9) SI GIOCA IN PORZIONI DI CAMPO.
20 novembre 2023
Réponse de Soccerment
Ciao [Nome del Recensore],
Grazie mille per aver condiviso la tua esperienza con noi. Apprezziamo molto il tuo feedback e siamo lieti di sapere che stai trovando utile XSEED per il tuo processo di crescita calcistico!
Capiamo perfettamente quanto sia importante gestire le diverse porzioni di campo durante le partite a 7/9. Vogliamo assicurarti che stiamo costantemente lavorando per migliorare la precisione della geolocalizzazione e rendere l'esperienza di utilizzo di XSEED più fluida e soddisfacente possibile.
Siamo qui per aiutarti a superare queste sfide e a rendere la tua esperienza complessiva con XSEED ancora migliore. Vorremmo lavorare insieme a te per portare la tua esperienza da 4 a 5 stelle. Se hai suggerimenti o domande su come possiamo migliorare ulteriormente, non esitare a condividerli con noi tramite la nostra mail: customerservice@soccerment.com o la livechat presente sul nostro sito!
Grazie ancora per il tuo supporto continuo, e non vediamo l'ora di fornirti un'esperienza sempre migliore con XSEED!
Cordiali saluti,
Il Team Soccerment
Always failing
Always failing, battery discharging after just two hours in one of the shinguards; data taken in a game or training, unreliable and always missing; often impossible to connect to some fields and almost always very difficult to download and close session.
Very unpleasant experience and money very badly spent.
20 novembre 2023
Réponse de Soccerment
Dear Gabriel,
Thank you for sharing your experience with the XSEED Pro shin guards. I'm Nicolò Antonio Gasparini, the VP of Marketing & Sales at Soccerment. I understand you've faced some challenges with our product, and I'm here to help turn your experience around.
Battery Discharge: Your feedback about the battery discharge issue is important. We're investigating this to ensure the XSEED Pro performs optimally and meets your expectations.
Data Accuracy: We aim for the highest reliability in data collection. While our records indicate accuracy, we understand your experience may differ. Please feel free to share more details, and our team is ready to assist you further.
Connection and Download Issues: The connectivity and downloading issues you've encountered are a concern for us. Could you provide more specifics about these challenges? We are committed to understanding and solving this problem efficiently.
Enhancing Your Satisfaction: I'm dedicated to improving your rating from its current state to a 5-star experience. To discuss this in detail, I invite you to contact me via email at nicolo.gasparini@soccerment.com
Your feedback is invaluable in our quest to continually enhance the XSEED Pro. We're here to resolve your concerns and ensure a positive experience with our product.
Looking forward to your response and the opportunity to assist you further.
Best regards,
Nicolò Antonio Gasparini
VP of Marketing & Sales, Soccerment
Ottimi parastinchi
Parastinchi di buon materiale
Tramite app puoi vedere le tue prestazioni (allenamento o partita)
7 novembre 2023
Réponse de Soccerment
Gentile Michele,
Grazie per aver condiviso la tua esperienza positiva con i nostri parastinchi! Siamo felici che tu abbia trovato la qualità del materiale e l'utilità dell'app soddisfacenti.
Vogliamo assicurarci che la tua esperienza continui ad essere eccellente. Se c'è qualcosa che possiamo fare per portare la tua esperienza con XSEED da 4 a 5 stelle, non esitare a comunicarcelo. Siamo qui per aiutarti e per garantire che tu abbia tutto ciò di cui hai bisogno.
Restiamo a tua disposizione per qualsiasi domanda o necessità tramite email o live chat.
Grazie ancora e cordiali saluti,
Team Soccerment
Imprecise data
Imprecise data! Should increase better quality data from location to speed and number off movements.
Also add kids choise, very diferent from adults
6 novembre 2023
Réponse de Soccerment
Dear Hugo,
Thank you for sharing your feedback. We've carefully monitored recent sessions and found no significant discrepancies. However, we're dedicated to continuously improving data accuracy.
Your insights are invaluable, and we're committed to addressing any concerns you may have. Please don't hesitate to reach out to us via email or live chat for further assistance or suggestions.
Let's work together to elevate your experience from 3 stars to 5 stars. Your satisfaction is our priority, and we're here to ensure you receive the best possible service.
Best regards,
Team Soccerment
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