Sofology - North Shields Avis 

Mark the salesman was really helpful and knowledgeable. He had a lovely manner and not pushy. I’ve always had the perception that sofology was expensive and never looked inside until recently. It’s a lovely sofa shop and I will recommend it to family and friends

The sales staff encountered across the number of branches were knowledgable and extremely helpful.

Karen made choosing a sofa so easy, she give me advice as I was so unsure on what to choose, I always go to scs but I won’t from now on and iv told everyone to come to you because of the choice of sofas and the brilliant staff
Thank you so much

The level of knowledge from the assistant was good and she seemed to offer good advice regarding the product we were interested in. However at the point of sale the ‘awkward’ bit if the conversation takes place - £20 to deliver one chair - an additional £129 for the second chair ( 2 chairs ordered ) - this cannot be right??
Then ‘Sofa shield protection’ (insurance) potentially 12%of the order value - then the Sofa Care kit potentially another £30 - £40. - it all starts to add up? ( the exact money values may be slightly off as I stopped listening at this point) To top it all I was asked to make a charity donation to families who need furniture.

All that said I would recommend the actual sofas/chairs as good quality as I have returned several times.

Honest advice no hard selling, just allowed to wander around until we saw the sofa we liked.

Very pleasant atmosphere

Thanks

Mark Laverty

The service was brilliant from both of the staff. On initially looking at funiture , Mark came to our assistance . We returned the next day and the lady helped us to make our choice.

Excellent customer service. Really nice atmosphere in the shop special thanks to Leanne and her fellow colleague who adjusted my order ( sorry forgot her name)

The member of staff was excellent, very well informed and helped me choose my sofas without any pressure

I was not immediately attended to when walking in the shop which allowed me to browse then ask for assistance when I needed it. That is greatly appreciated. The member of staff i was involved with was very knowledgeable and helpful. Really good customer service.

Excellent customer service, very helpful and knowledgeable

WARNING - The furniture was chosen and the deposit paid, however when the receipt was produced I noticed a £129.00 charge for delivery, which I wasn't told about at the time of order. I find this completely underhand and sneaky….. make sure you ask if you are being charged for delivery!!!!

Brilliant in simple terms is how l would describe the whole experience

The salesperson was friendly, polite and not at all pushy. The young lady made the experience a pleasurable one.

We were left alone to browse and when we decided what we were going to buy it was a fast easy process

Excellent service all round from start to finish from Karen Elliott

From stepping through the door the staff where very helpful.

Fantastic showroom th Silverlink, excellent customer service from Karen Elliot from start to finish. I’m looking forward to my suite being delivered.

Great service staff were lovely and not invasive just ga e knowledable information about the products when asked. A lovey relaxed buying experiance.

Staff were very insightful, helpful and friendly in store. Would recommend!