Sofology - Reading Avis 2 309

Having problems with a really bad odour coming from my sofa. Also the cushions are sagging the springs have gone slack & the sofa creaks.
Had an engineer from Sofology who told me this was all normal wear on my 18 month old sofa.
I tried to explain that with only two of us in the house & with two other rooms we use that have sofas, they have had minimal use.
I have requested a copy of the engineers report & asked to speak to a manager to escalate my complaint. They have ignored me so far. I am now left with no option but to go to court.
Avoid this company at all cost. Lots of complaints that don’t get dealt with.
They are fully aware of problems with odours (gassing)
Complaint no. 1644610

Brilliant customer service. Nice to be given the space to think without pressure, and a cup of coffee too! Really good attention to detail and assistance when we needed it too.

We were greeted really well, nice customer service also.
It's nice to go into a shop and browse at your leisure without someone hovering all the time.
Well done, we brought a suite

I had a professional lady (Sarah) guide me through the sales process. Very helpful

First of all, the staff is very kind and helpful, thank you Sarah!
We ordered Portabollo sofa bed which will be delivered in about 10 weeks.

The staff at Reading shop are a lovely team and could not be more helpful and obliging, well done Reading Team! Untill we receive our sofa cannot give a review on that but I will definitely do one when we get delivery.

Great showroom experience. Offered a coffee before I had decided to purchase anything. No pushy sales people either.

Eve , was amazing with the sale , made us feel welcomed from start to finish , she explained everything beautifully, we recommended this service. 5*

Very easy place to buy a sofa. Friendly without being overbearing and then helpful and clear to arrange the purchase (thanks Ali!) Would definitely recommend

I've received three sofas. Two of which were received damaged. I emailed over pictures of the damage within a couple of days of delivery only to be told, the pictures had to be of every side of the sofa, close up of the damage, a picture of the batch number and an explanation of how the damage occured.
They made it very complicated. However I still complied. It's been two weeks and I'm still waiting for a response. I've followed up with them and I'm still waiting.
It's been nearly a month since I had the sofas and getting some replacement sofas is becoming very drawn out. Awful customer service!

Friendly customer service, not pushy like in some other furniture stores. Would definitely recommend.

Great service from Yasir. Would definitely recommend.

Yasir was very helpful and provided excellent customer service. This is the second set of sofas we are buying from Sofology. The first lasted long and kept its structure and support.

Very welcoming staff. Complete information regarding product no hidden extras. Didn't feel obliged to purchasing.
Fast and efficient from start to finish.
EXCELLENT

The gentleman that we bought our suite from was very helpful. What I liked most was that he didn’t pressure us at all and let us choose at the same time giving advice when asked. Also very polite.

This is our second suite and look forward to seeing our new furniture. Thankyou.

Sarah was incredibly helpful and helped us find the perfect couch with the correct back support. Great experience.

Took delivery of two &Two and half sofas on 14/11/25 when delivery driver had gone I noticed they were faulty.I immediately contacted the after care team
I now have to wait for someone to come out and inspect the item even though I have sent them photographs of the faulty
I am extremely disappointed about the service I have received

We were welcome as soon as we walked through the door we had a look around they weren't straight on top if us all the time which was good we were allowed to browse