Sofology - SloughAvis 

Very good customer service

Went in to buy a new sofa today and had an amazing experience. Was greeted upon arrival and was assisted the whole time by the lovely Garry. From talking us through options to advising us on different alternatives to what we were after. As a result of his service we purchased a new sofa and are very happy with the process being made so easy by Garry. Would definitely recommend Sofology to anyone looking to purchase a new sofa.

Mohan was brilliant. He assisted us with our query

Simil at Slough was great help! Thank you, easy buying process, really helpful staff.

Staff are very friendly and helpful, Mr Hitesh Mohan took us round, when we told him what we was looking for it was sorted in no time at all, went back in the store a few days later to see Mr Mohan, he had everything ready for us, what a nice friendly man, a credit to the company.
Thank You

Gary was fantastic, extremely patient and provided excellent customer service throughout. He was very knowledgeable , understood exactly what I was looking for, and made me feel completely comfortable making such a big purchase. Excellent customer service, Thank you!

Very helpful and friendly stuff member

Sunil was very helpful, and had excellent product knowledge and experience. He was very polite and friendly, and extremely patient whilst I considered a multitude of options, as I had little idea what I wanted and what would be practical / fit inside my home.

I am very pleased with the customer service and advice I received, and would definitely recommend this store, and Sunil.

ightly firmer

We were misled by Sofology and sold a broken chair. We acted in good faith, trusting a large company like Sofology. As a result, we have lost both the chair and the lifetime warranty that was promised.

Garry was exceptionally helpful in picking the right sofa.

Excellent customer service. Sunil wasnt pushy at all. Excellent
Calm and very informative.
Very happy with the purchase
Will comment further once we receive sometime in March.

The staff are very helpful, friendly, and process is simple and clear.

I just wonder how they justify the delivery charges which ARE over the top. You can get an AnyVan to delivery for a quarter of the price!!!

We found what we really wanted and liked. We were able to go around the store and then finally decided what caught our eye on the first instance. We checked out everything and we were totally satisfied with the product and service and now we wait for the date when we can finally get it delivered. The person who served us was not pushing us in any way. He was very understanding of our needs and was explained that due to my health issues I have made the right choice. Thank you Sofology

Garry was really helpful. He made sure we're understood everything, took his time and didn't rush us even when we changed our minds, he accomodated.

The staff at sofalogy slough we very helpful and really informative.
I like it when the staff greet you and then leave you alone instead of following you to every item .
Mr Mohan was out staff member that helped us on choosing the right sofa .

I spent over a year trying to decide on what to get for our LAST sofa. My wife has quite severe dementia so I couldn't get her usual opinion on things. Then recently she was admitted to hospital so I thought now's my chance to look round the furniture stores again and perhaps get the item installed just before she comes home. In remembering some of the sofas I had liked before, the store Sofology stood out in my mind, recalling the friendly staff and some sofa designs. On entering the store I almost immediately found the one for me and sat on it. It was a sort of off white colour in leather. I recognised one of the friendly salesman but on this occasion, as I put in the company's requested review of the transaction, 'trust in a sales person can be uncertain' I'm certainly not saying he was dishonest, I was just left with an uncertain feeling after the purchase. He's supposed to make me feel confident isn't he? I said I would like the off white colour we were sitting on but as a two and a half seater. He said right you want it in stone colour then and said yes please. As it happened the sofa arrived two hours before my wife came home after 5 weeks in the hospital. On looking at the sofa I thought this beige colour is not what I remember? I asked the van driver to check what colour it said on the box and they confirmed it was stone. The salesman probably forgot the colour name of the sofa we were sitting on? I tried to check the colour on Sofolody's website but 'stone' was not featured. Perhaps it has been discontinued and they must have felt fortunate that someone had perhaps purchased their last one which is not featured in the current range? Due to the unsettled state of my wife who could not even stand when she came home, the visiting caring and medical staff, I didn't raise it with the store and feel that now it's probably too late.

Staff excellent did not push very respectful and knowledgeable.

Dominik, was a friendly staff member who was able to cater to our needs. He truly was calm and confident in his approach, looked after us all the way to the sale!!

Excellent service with no complaints.