We were treated with patience and professionalism. We told the member of staff what was required and she showed us the relevant sofas. She didn’t try to sell us big sofas just the the ones within our... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit PC1, Gallagher Retail Park, Gallagher Retail Park, WS10 9QY Wednesbury, GB
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Lisez les avis des autres
We recently bought a sofa with the help of Patty, and she was exceptional. She listened to what we wanted, showed us all our options without any pressure, and helped us verify measurements. We left to... Voir plus
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Found what we were looking for in style, colours, comfort & price. Summary emailed to home as final check before ordering online . Excellent assistance at store to make ordering easy when ready to pro... Voir plus
L'entreprise a répondu
The staff were great and put us under no pressure on buying what I was looking for, the young lady knew every measurement on each recliner so very knowledgeable. When we had decided what we wanted whi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- aussi dans
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Unit PC1, Gallagher Retail Park, Gallagher Retail Park, WS10 9QY, Wednesbury, Royaume-Uni
4,9
Excellent
4 k avis
Demande des avis aux clients
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Friendly and helpful staff
No hassle from staff, we were left to browse by ourselves, but when needing help staff friendly and helpful.
17 septembre 2026
Réponse de Sofology - Wednesbury
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Bought a premium leather sofa started…
Bought a premium leather sofa started to wrinkle and sag in 4 weeks of use.
Sofology failed to replace or honour their own 2 year warranty. ie defective materials.
Do not buy.
Appears to be used/ ex showroom and NOT brand new as we paid for...
22 octobre 2025
Avis spontané
Réponse de Sofology - Wednesbury
We are sorry to hear that you are unhappy. If you would like us to take a look at your account please email social.media.complaints@sofology.co.uk and we will take a look at your order.
Réponse de Sofology - Wednesbury
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The young lady who dealt with our order…
The young lady who dealt with our order was most help full and pleasant and also very efficient.
She even made us a cup of coffee and told us to take our time, we were not pressured to purchase.
We now look forward to our Sofa delivery.
Thank you.
29 août 2026
Réponse de Sofology - Wednesbury
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Réponse de Sofology - Wednesbury
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Knowledgable, patient and thorough
We were treated with patience and professionalism. We told the member of staff what was required and she showed us the relevant sofas. She didn’t try to sell us big sofas just the the ones within our parameters. We really appreciated this as the previous store we went in the gentleman there was showing stuff that would not fit and trying to make us believe we could accommodate it.
7 septembre 2026
Réponse de Sofology - Wednesbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Patti the girl that helped us choose…
Patti the girl that helped us choose was lovely with helpful hints along the way 😍
2 septembre 2026
Réponse de Sofology - Wednesbury
Thank you for awarding us 5 stars.
Excellent service, friendly staff, great choice
31 août 2026
Réponse de Sofology - Wednesbury
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Amazing service all around x
30 août 2026
Réponse de Sofology - Wednesbury
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Abs who helped us with our choice of…
Abs who helped us with our choice of the Monroe recliner he was lovely and very knowledgeable and thorough if I could give him an 11 I would
29 août 2026
Réponse de Sofology - Wednesbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Found what we were looking for in…
Found what we were looking for in style, colours, comfort & price. Summary emailed to home as final check before ordering online . Excellent assistance at store to make ordering easy when ready to proceed .
29 août 2026
Réponse de Sofology - Wednesbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Réponse de Sofology - Wednesbury
Hi there, thank you for taking the time to leave a 5-star review!😊
Helpful and did not keep hassling us…
Helpful and did not keep hassling us when we walked round.
25 août 2026
Réponse de Sofology - Wednesbury
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Réponse de Sofology - Wednesbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Good customer service
Good customer service, no hard sell, very informative and detailed explanation of order and delivery process. Looking forward to receiving new sofas!
22 août 2026
Réponse de Sofology - Wednesbury
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Very happy with my purchase abs…
Very happy with my purchase abs the salesman was very pleased good knowledge of the product and professional
19 août 2026
Réponse de Sofology - Wednesbury
Thank you for this great review Jean
Salesperson ( Mustafa) not pushy
Salesperson ( Mustafa) not pushy, but informative and helpful when needed. We were given time and space to try sitting on different sofas without feeling pressured to buy.
A large, clean and comfortable showroom with air conditioning and customer toilets.
Our sofas are due in 6 weeks time so we cannot comment on the whole Sofology experience yet.
13 août 2026
Réponse de Sofology - Wednesbury
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The in store service was excellent and…
The in store service was excellent and then when I added on a footstool to my order on the phone the service on the phone was also excellent
8 août 2026
Réponse de Sofology - Wednesbury
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Harrison was brilliant
Harrison was brilliant. He explained all the specs of the sofas I was interested in and took the time to show me them all in detail aswell as the different colours and materials available.
7 août 2026
Réponse de Sofology - Wednesbury
Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.
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