Sofology - Wednesbury Avis 

Very informative pleasure to buy

Haven’t had delivery yet but the service in store is absolutely brilliant! Me and my Mrs had Pati initially come and spend loads of time helping us find a great design for a sofa to fit in our kitchen after showing her photos. She started sketching designs and I thought she was like a professional interior designer! Then Harrison brilliantly helped us close on a sofa and gave us a lot of time and felt no pressure on purchase! Gave us lots of honest advice to make the final decision. Easy to communicate with over email! Manager very friendly too!

After purchase help also very good when adding things such as sofaglides etc.

Brilliant all round by the store! Just wish sofa was a bit cheaper/discounted aha but sure it will be worth it!

Raj was lovely, not pushy at all, very friendly and helped us make the right choice sofa for our needs. Can’t wait to get our new sofa now!

Amazing

As with regards to the Wednesbury branch, we received superb top level customer care both from the sales team Pati & Rubi as well as a personal touch and help from the Manager, Ben who all spent so much time helping and guiding us to find exactly what we wanted without being pushy or trying to drive a sale whatsoever. All 3 of them were understanding, caring and knowledgeable about the products. The knowledge about the different options was impressive and genuinely helpful and couldn’t have done more for us. It made a big decision in us feeling relaxed and happy.

We were quite late getting to the shop to have a look around and once on deciding to buy a new sofa, they stayed over in the shop for 45 minutes after closing time to complete the paperwork.
Thank you very much, much appreciated a nd look forward to our new sofa.

Very great customer service. Didn’t feel rushed or pressured to pay any extra, took his time to answer all the questions we had. All around great service and we are very happy.

I visited the Wednesbury store which is really clean and nicely laid out. What was really refreshing compared to other furniture stores was being asked if I needed any help as I walked past a member of staff rather than being ambushed. Massive thanks to Pati who was a huge help as I already knew what I wanted after visiting a few days earlier, but she helped with all the finer details asking questions about things I wouldn't have thought about, even to the point where we were moving all the furniture around and trying different combos just to be sure. I even got pranked which was all in good fun. Shout out and thanks to Harrison too, who helped when I visited earlier in the week - another really friendly member of staff. An easy 5 stars.

Patti in the Wednesday junction 9 was really helpful with advising me with my suite I ordered

Harrison looked after me, Friday, Got everything in place for purchase , I took sample home that evening To see how would look , went back Saturday Ordered Sofa , the Staff were amazing Thankyou making my experience to easy
Janice

The sofology team are AMAZING it is the best environment to purchase a sofa special shout out to ben ball mustafa pati raj hammad sak ruby alisha and harrison they are talented and have the skills to find the sofa you need come down!!!

Bal was pleasant and polite. Explained everything very clearly and allowed us time to make our decisions.
Store was clean and tidy. Displays well set out.

I went into Sofology on Saturday 31/1 to have a look around with my partner. We finally agreed on a Sofa and then we were going home to measure up. As we were leaving Abs gave us some information and set up our Sofology account so the sofa was already in our favourites.

After coming home we wanted to see it again just to make sure and as soon as we walked in today (1/1) he saw us and came straight over, went straight up to the sofa and answered all our questions. He ran through all the options and allowed us time to think about the options on our own. He even moved around the showroom so we could imagine the pathway by the sofa. He was so patient, funny and helpful and I really couldn’t recommend anyone else to have to support you whilst in there. He didn’t just want to get the sale done, he took his time and made sure it’s what we wanted. Was even great annoying his boss with 67 (very mature). Amazing store and staff, would definitely recommend!

Really helpful assistance and advice on how to setup our payment structure

Superb service, friendly and efficient. Manager was also very good, team continued helping despite closing. Did not feel rushed.

The salesperson was very pleasant and very knowledgable

We had a very nice sales colleague. She wasn’t pushy. She was very patient. We will definitely shop with you again

Great service Bal and Sak were very attentive.

Pleasant experience from start to finish. Informative when wanted, no pressure.