Soho Home Avis 817

I had a query on a previous order which was a little complicated but was sorted by both customer services advisers I had contact with understanding and to my satisfaction. This also included assistance to apply my refund voucher to a further purchase. Thankyou

Urgently needed support with delivery of an order and huge thanks to Laura (support supervisor) for expediting this.

,Jill was very, helpful and resolved our issue with Wincanton the couriers with grace, efficiency and apolomb. Thanks so much indeed!

Sophie is super helpful and quick. Highly recommended.

Popped into Soho Home at Farmhouse yesterday and, as usual, Miguel was fabulous. I left with some beautiful soft furnishings (a bedspread and cushions I absolutely didn’t need but suddenly had to have 🙈).

Miguel is always such a joy – friendly, helpful, and genuinely hilarious. He always makes me laugh, which is such a refreshing change compared to some of the less engaging staff I’ve encountered in the past. Shopping with him is more like catching up with a friend than a sales experience. Honestly, he’s the reason we come back (the cushions are just an excuse 😉).

Shoutout as well to the lovely young girl who’s only been there two weeks – she was great too. More of that energy, please!

Miguel is a total superstar and an absolute credit to Soho Home. Nothing is ever too much trouble, and he makes the whole experience fun. Dangerous for my bank account… but worth every penny!

I ordered Hillcrest dinnerware and 3 of the cereal bowls arrived broken. I emailed customer service and Erin sent an immediate response and was super helpful. Erin had a replacement order of cereal bowls on the way the very same day!

Excellent quality, speedy delivery, great customer service (Daisy in particular!).

Great customer service from Linda at SoHo Home. She was hugely efficient and helpful. Thank you!

One of my furniture pieces was delivered with some damage and Erin at customer support worked with me to get the issue resolved. I was very impressed with her and the company which quickly corrected the issue. I love all my pieces, so beautiful and well made. I look forward to living with my new furniture and purchasing more beautiful items.

contacted the chat and Adnan picked up my request. We had an issue with delivery costs and items, and he was incredibly helpful and reassuring throughout. Adnan took full ownership of the problem and, just two days later, came back with confirmation that completely resolved it saving us a few hundred pounds in the process. It was truly top-notch customer service from Soho Home, and I’m forever thankful.

I had candles delivered broken but soho were right on it I love soho products I dealt with Sophie and she was great

Sophie, from customer service was able to resolve my issue very fast and accurate to what I needed. Thank you very much, Sophie!

I recently renewed my Soho Friends membership, but it didn’t appear on my account. Erin was very kind and resolved the issue quickly. Great service, thank you!

Ordered two Ewan armchairs and upon arrival the buttons used for the upholstery were rusty. They sent Castelan the repair / assessment company to check and confirmed they cannot be fixed.
The green version of the chair which we ordered is no longer available and Soho home are unwilling to send the pink/peach colour as there is a price difference to what we paid. We’re now left with having to send the chairs back for a refund and having to find replacements.
For a brand that pitch themselves as high quality and exclusive, it’s clear from other reviews that the products are overpriced and not worth the inflated price.
Customer services, whilst responsive, weren’t overall helpful. They offered a £250 refund if we kept the chairs which is inadequate given they’re faulty and the expensive. All round disappointed and won’t be shopping with them again.

Update: no one has contacted me from Soho Home after the review despite the reply stating they would.

We had a few issues with the production and delivery of a made-to-order item but Anna from the support team has been a consistent and reliable point of contact throughout, providing regular updates and solutions.

I recently ordered an ice cube bucket made from red marble. A beautiful object. Yet when it arrived the container inside the bucket which made of glass was broken. I informed the company that it was ok. I could do without a replacement as long as they could give me the dimensions so that I could order a container made of brass or inox form someone else. I was very impressed and surprised to receive a replacement of the whole order. Thank you Soho Home!

Ordered a portable lamp. Packaging was very basic, and the product felt very cheap for the price. The aesthetic is nice but quality of the product itself and the light it gives off leaves a lot to the imagination.

Excellent friendly and very efficient customer service with Anna.

A lot of lies told by Soho Home.

So after 16 days and counting, NO ONE has reached out to explain when they would replace the very expensive bar which came damaged. They said here on Trust Pilot that they would but they did not. Awful

Worst customer service ever. I spent more than £10,000 in furniture and they do not deliver per the confirmed delivery terms, instead they invent excuses because they do not have items ready by the delivery date and customer service staff are rude and hang up the phone on customers. General management are not helpful either as they do not provide clear responses when matters are escalated to them. Nobody knows where my furniture is and nobody takes accountability for the delays. Last time I buy at Soho Home. Avoid.