Solarguyspro Avis 6

Can't get tech support to call back or help in any way. I've been trying to get ahold of them for a week with no response or help. I've had to pay out of pocket for a tech because they won't get back to me.

The list products they dont, wait a week, then charge you a cancellation restocking fee. Issue a charge back

Ordered some batteries 10 days ago. No updates, no estimated shipping, just one email saying that the order was placed. They have a chat bot that isn’t connected to anyone and no one picks up the phone or replies to emails. It seems they exist but from my correspondence you wouldn’t know it

My entire ordering experience with Solar Guy Pro was a frustrating exercise in business mismanagement and poor customer service.

From the start, the order was a mess: I was invoiced twice for the same purchase, shipping was significantly delayed without warning, and communication was non-existent, I was constantly left in the dark wondering where my paid merchandise was.

When the order finally arrived, it was missing a component. This led to the discovery that there was a major miscommunication internally and with the manufacturer, meaning the listing on their website was wrong.

At this point, I simply wanted to return the partial merchandise and be done with the company. I was shocked when they refused to waive their 20% restocking fee, arguing, "we would lose money." As a business, when you create this level of error and chaos for a customer, absorbing the loss and waiving the fee is the only correct path to owning your mistake. Attempting to profit from your own failures is unacceptable.

It wasn't until I initiated a chargeback that a manager finally contacted me. While the manager was polite, his initial offer was sending me the missing part as a "managerial gesture", but that was simply fulfilling the original order I had already paid for. After correcting him, he offered a minor compensation for my time and trouble, but it still fell short of truly acknowledging the massive administrative failures, delays, and stress I endured.

Solar Guy Pro needs to fully own their mistakes rather than asking customers to pay for their poor internal processes.

Nobody answers the phone. Nobody replies to email. Nobody engages on the chat. I ordered $9K of stuff that I eventually received. Support is non-existent.

I ordered a complete kit with Flexboss and Aptos panels for $19400 at a good price and Tim was very helpful and courteous. The sale went through, approved on my credit card only yo be cancelled by solarguys two days later. I called and Tim helped me again but he didn’t know what happened, talked to his boss and they were supposed to resubmit my order but did not. Tried yo call multiple times over the next few days and setup a return call but no one ever called me back. Totally ghosted me. Had to order from another company but thank the lord it was cheaper 🙂