Great customer service! I was notified when the product I was looking for was back in stock, and within 24 hours of ordering it had arrived at my door! I have been using my Silence Air Purifier for y... Voir plus
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Lisez les avis des autres
I ordered Hepa filters online for my Meaco Arete 12L dehumidifier. Kyle of Solenco then gave me a call to ask which model I have, as my oder was for an older model. They immediately cancelled my inc... Voir plus
I have allergies and chemical sensitivity, so I live with closed doors and windows (and of course no fragrances and other chemicals inside my home!) I have used Solenco air purifiers in my home for ye... Voir plus
The Meaco 260C Fan is the absolute best little cooling companion. I use it EVERY SINGLE DAY. The battery life is excellent, its so lightweight and easy to move room to room.
À propos de l'entreprise
Écrit par l'entreprise
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Coordonnées de contact
Afrique du Sud
- solencostore.com
4,8
Excellent
662 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Online purchase was easy
Online purchase was easy. Delivery was withiout hassle and delivered as promissed.
9 mars 2026
Super fast delivery
Super fast delivery. The prodct works great. Makes a difference for my kids with multiple allergies.
23 février 2026
Ordering was easy
Ordering was easy. Chat function on website was prompt. Products are good quality.
5 mars 2026
Great product
Delivery was quick. Products are as advertised. We are sleeping better and the air quality has improved in our rooms. Sleepmode really works well. Very impressed with the product.
17 février 2026
Online ordering is so smooth and easy
Online ordering is so smooth and easy, no sophistication, just ease. I express delivery is awesome, products was delivered in 24 hours. The products are very good, this is my second purchase
25 février 2026
Easy positive experience
From placing the order to receiving my goods, all went smoothly and as expected
9 février 2026
the product is great
the product is great, but the delivery service wasn't . they send e-mails 3 days prior and each day thereafter to confirm the delivery, but then don't deliver and no more contact. I had to call them to ask where the delivery is, once I had called them, the delivery was done in a few hours.
18 février 2026
Réponse de Solenco
Hi Cornelia,
Thank you for your honest feedback, and we’re really glad to hear that you’re happy with the product itself.
We’re genuinely sorry about the frustration caused by the delivery experience. That’s not the standard we aim for. While we work with third-party courier partners, we fully understand that the responsibility ultimately sits with us to ensure clear communication and reliable delivery.
It’s especially concerning that you received multiple confirmation emails but no follow-through or proactive update when the delivery didn’t take place. That’s something we’re addressing directly with the courier to prevent this happening again.
We do appreciate you taking the time to call and bring it to our attention, and we’re pleased the delivery was then completed quickly, but you absolutely shouldn’t have had to chase it up.
If there’s anything further we can assist you with, please don’t hesitate to reach out to us directly. We truly value your support and hope you enjoy your Solenco product for many years to come.
Warm regards,
The Solenco Team
Experienced clean air immediately.
Received product promptly. Thank you. Experienced the clean air almost immediately. Sleeping comfortably again. Not sure what contaminated bedroom but glad it is resolved.
16 février 2026
Timely delivery
Timely delivery, everything arrived in great condition. Looks high quality, quick to set up.
2 février 2026
Excellent service.
Fast shipping, great products and friendly, helpful people. Also was able to find service parts for a product bought years ago. Definitely recommended.
2 février 2026
Great service
13 février 2026
Great turnaround time for my delivery
Great turnaround time for my delivery. I could find the spare I needed for my Floorcleaner. Easy to use site.
11 février 2026
The product is great the sales staff…
The product is great the sales staff helped to guide me on what's necessary for my situation.
27 janvier 2026
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